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Chicago Limo Chauffeur Training exam with correct
answers
Which of the following is NOT a customer need: a. Need for timely service b. Need to feel important c. Need to complain d. Need to feel comfortable - CORRECT ANSWERS โโc. Need to complain What are the three parts of verbal communications? a. Tone, speed, volume b. Tone, smiling, volume c. Laughing, smiling, volume - CORRECT ANSWERS โโa. Tone, pitch, speed Which of the following statements regarding verbal communications is true? a. Speak as fast as possible, the customer will appreciate it b. Speaking in a low voice will make the customer listen better? c. If people move away from you while you are speaking, your voice may be too loud d. Both a and b - CORRECT ANSWERS โโc. If people move away from you while you are speaking, your voice may be too loud When using the L.A.S.T. approach to resolve a conflict, what is the purpose of apologizing to the customer? a. To admit that you are at fault
b. To avoid the customer yelling at you c. To show empathy because the customer is unhappy - CORRECT ANSWERS โโc. To show empathy because the customer is unhappy When someone believes that all people from Canada are hockey players, they are: a. Prejudiced b. Judgmental c. Stereotyping - CORRECT ANSWERS โโc. stereotyping What do the letters in the L.A.S.T. formula stand for? a. Listen, accept, speak, thank b. Learn, accept, speak, think c. Listen, apologize, solve, thank d. Laugh, accept, speak, talk - CORRECT ANSWERS โโc. listen, apologize, solve, thank If a person talks about his culture as being the smartest in the world, they are? a. Ethnocentric b. Prejudiced c. Stupid d. None of the above - CORRECT ANSWERS โโa. ethnocentric Which of these is an example of a diversity group/class? a. Religion b. Age
d. None of these - CORRECT ANSWERS โโc. You must follow the steps for a new applicant, which includes taking the course, exam, and applying for a new license. If you lose your chauffeur license, what steps must you take to replace it? a. None- just make sure you carry your Illinois drivers license with you b. You must notify BACP by phone c. You must notify BACP immediately and file a police report with the Chicago Police d. Call the Chicago police only, they will take care of it - CORRECT ANSWERS โโc. You must notify BACP immediately and file a police report What action must you take if you change your address? a. Notify BACP within 5 days b. Notify BACP with 14 days, and complete a form c. Notify BACP by phone within 21 days, no form needed d. Notify BACP within 30 days, complete a form and provide proof of address - CORRECT ANSWERS โโd. Notify BACP within 30 days and complete a form and provide proof of address. What action must you take if you change your name? a. Notify BACP within 30 days, complete a form and provide the required documents b. Notify BACP with 21 days and complete a form c. Notify BACP by phone within 10 days, no form or documents needed
d. Notify BACP within 5 days, complete a form and provide the required documents - CORRECT ANSWERS โโa. Notify BACP within 30 days, complete a form and provide the required documents. Which devices can you operate in the City of Chicago while driving with a passenger in the vehicle? a. Tablet b. Cell phone c. A hands-free device essential to servicing the passenger, such as a GPS d. None of these - CORRECT ANSWERS โโc. A hands-free device essential to servicing the passenger, such as a GPS What does the term aggravated offense mean? a. A minor offense repeated more than one time in a 12 month period b. An offense where you made someone angry c. An offense which you did with reckless intent, and/or disregard for public safety d. None of the above - CORRECT ANSWERS โโc. An offense which you did with reckless intent, and/or disregard for public safety. Hearings for rules violations are conducted by: a. The Chicago Police department b. Business Affairs and Consumer Protection c. The Department of Administrative Hearings d. The Illinois State Police - CORRECT ANSWERS โโc. The department of administrative hearings
b. 3 feet c. 4 feet d. None of the above - CORRECT ANSWERS โโb. 3 feet What is the fine for parking in a bike lane? a. $ b. $ c. $ d. None of the above - CORRECT ANSWERS โโa. $ What is the citywide speed limit in Chicago? a. 25 m.p.h. b. 30 m.p.h., unless a different speed limit is posted c. 30 m.p.h. , no matter where you are in the city d. None of the above - CORRECT ANSWERS โโb. 30 m.p.h., unless a different speed limit is posted What is the fine if you cause a "dooring" accident? a. $ b. $ c. $ d. $1,000 - CORRECT ANSWERS โโd. $1, If you receive a citation/ticket because your headlight is not working, BACP will dismiss the ticket if the repair is completed within?
a. 2 business days b. 5 business days c. 7 business days d. None of the above are correct - CORRECT ANSWERS โโa. 2 business days Which of the following statements regarding crosswalks are true? a. You must stop for a person at a marked crosswalk b. You must stop for a person at an unmarked crosswalk c. Both a and b are correct d. You are not required to stop at a crosswalk for a person who is trying to cross the street - CORRECT ANSWERS โโc. Both a and b are correct Once you have completed a trip at O'Hare or Midway you must leave the airport or: a. Drive around the airport until you know when your next trip will be b. Return to the staging area c. Go to the lower level of the airport and wait d. None of the above - CORRECT ANSWERS โโb. Return to the staging area Which of the following statements are correct? a. Addresses ending in an even number (2,4,6,8,0) are on the south and east sides of the street b. Addresses ending in an odd number (1,3,5,7,9) are on the north and west sides of the street c. Both a and b d. None of the above - CORRECT ANSWERS โโd. None of the above
Bryn Mawr Ave. is numerically? a. 3200 West b. 2000 West c. 5600 North d. 4400 North - CORRECT ANSWERS โโc. 5600 North When can a passenger be dropped off on the lower level at O'Hare Airport? a. Never b. When a passenger needs to go to the O'Hare Airport Hilton or the bus terminal c. When a passenger asks to be dropped off at the lower level of any terminal d. b and c are correct d. None of the above - CORRECT ANSWERS โโb. When a passenger needs to go to the O'Hare Airport Hilton or the bus terminal Which two streets represent the zero mile marker, separating the city by north/south and east/west? a. Lake St. and State St. b. Madison St. and State St. c. Lake St. and Canal St. d. Michigan Ave. and Chicago Ave. - CORRECT ANSWERS โโb. Madison St. and State St. How far west is Western Ave.? a. 5600
b. 3200 c. 2400 d. 1200 - CORRECT ANSWERS โโc. 2400 Which is NOT an example of a visible disability? a. Hearing loss b. People who are blind or visually impaired c. People who use a wheelchair. d. People who use crutches, canes or other mobility devices - CORRECT ANSWERS โโa. Hearing loss People with disabilities prefer to be called? a. Handicapped b. Physically challenged c. Crippled d. Persons with disabilities - CORRECT ANSWERS โโd. Persons with disabilities What is a "trust walk"? a. A process where you assist the passenger who needs help getting out of their wheelchair b. A process where you take the hand of the customer and guide them in a certain direction, for example, to the vehicle c. A process where you offer your arm to the customer and guide them in a certain direction, for example, to the vehicle
If your customer has a hearing disability what actions should you take to communicate with them? a. Talk loudly b. Look directly at the customer and speak clearly, do not chew gum or food while talking c. Offer a pen a paper as an option so they can communicate with you d. Both b and C - CORRECT ANSWERS โโd. Both b and C What should you do if your passenger is having difficulty speaking? a. Finish their sentences to help them speak faster b. Use direct questions which require a yes or no answer c. Offer a pen a paper as an option so they can communicate with you d. Both b and C - CORRECT ANSWERS โโd. Both b and C Once you have completed a trip at O'Hare or Midway you must leave the airport or: a. Drive around the airport until you know when your next trip will be b. Return to the staging area c. Go to the lower level of the airport and wait d. None of the above - CORRECT ANSWERS โโb. Return to the staging area
