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CHIA CERTIFICATION EXAM 2025 | ALL QUESTIONS
AND CORRECT ANSWERS | GRADED A+ | VERIFIED
ANSWERS | NEWEST EXAM (JUST RELEASED)
Which one of the following is NOT an accurate statement regarding currencies and conversion rates? A) Daily data is converted using the daily exchange rate from Oanda.com. B) Monthly data is converted using the daily exchange rate on the last day of the month. C) Hotels submit revenue data in the local currency of the subject hotel. D) Year-to-date data is converted using the daily exchange on the last day of the YTD time period. For example, May YTD data is converted using just the conversion rate for May 31st. ---------CORRECT ANSWER----------------- A) Daily data is converted using the daily exchange rate from Oanda.com. Which one of the following is an accurate statement regarding the raw data fields used by the hotel industry? A) Demand is the number of rooms available for a hotel to sell. B) The definitions for raw data are based upon the Uniform System of Accounts for the Lodging Industry. C) Room Revenues include Food and Beverage Revenues. D) Supply is the number of rooms sold by the hotel. ---------CORRECT ANSWER-----------------B) The definitions for raw data are based upon the Uniform System of Accounts for the Lodging Industry. Which one of the following is NOT an accurate statement regarding the Day of Week and Weekday/Weekend page in a Monthly STAR Report? A) The Day of Week and Weekday/Weekend page is one of the least valuable pages in the STAR Report. B) The Day of Week and Weekday/Weekend page includes values, index numbers and percent changes.
C) The Day of Week and Weekday/Weekend page displays occupancy, ADR and RevPAR by Day of Week. D) The Day of Week and Weekday/Weekend page displays occupancy, ADR and RevPAR subtotaled by Weekday and Weekend. --------- CORRECT ANSWER-----------------A) The Day of Week and Weekday/Weekend page is one of the least valuable pages in the STAR Report. Which one of the following is NOT an accurate statement regarding the effective use of the STAR Report? A) When analyzing performance, many people look only at occupancy and do not look at ADR or RevPAR. B) You can analyze Weekday/Weekend, Day of Week and Segmentation data to look for areas of improvement. C) You can check the Index numbers for various metrics on a STAR Report to quickly see if you won or lost. D) Running 3-month, Running 12-month and YTD numbers help see longer term performance trends compared to Current Month data --------- CORRECT ANSWER-----------------A) When analyzing performance, many people look only at occupancy and do not look at ADR or RevPAR. Which one of the following is NOT an accurate statement regarding the data that appears in a Pipeline report? A) A Pipeline report could be used by a developer for a Feasibility Study. B) The Summary Page of a Pipeline Report includes stacked bar graphs that show the number of existing hotels and the number in each phase by scale. C) A Pipeline Report includes a "Changes to Existing Supply" page which shows hotel conversion activity. D) Once a hotel enters some phase of the Pipeline, it will always be completed. ---------CORRECT ANSWER-----------------D) Once a hotel enters some phase of the Pipeline, it will always be completed.
C) There are multiple options when it comes to specifying date ranges for data on a Trend Report. D) There are no rules related to the hotels that are selected for a Trend Report. ---------CORRECT ANSWER-----------------C) There are multiple options when it comes to specifying date ranges for data on a Trend Report. Which is a true statement regarding markets? a. Markets include hotels that are in big cities, not rural areas b. A country would never have more than 100 markets and never have less than 2 markets c. No market will ever cross country boundaries d. There is another name for Markets outside the U.S. ---------CORRECT ANSWER-----------------C. No market will ever cross country boundaries In descending order of geographic size, which option below is correct? a. Continent, Sub-Continent, Country, Tract/Sub-Market, Market b. Continent, Country, Sub-Continent, Tract/Sub-Market, Market c. Continent, Sub-Continent, Market, Country, Tract/Sub-Market d. Continent, Sub-Continent, Country, Market, Tract/Sub-Market --------- CORRECT ANSWER-----------------D. Continent, Sub-Continent, Country, Market, Tract/Sub-Market Which two geographic categories are the most important for a hotel GM? a. Region and Market b. Market and Tract/Sub-Market c. Region and Tract/Sub-Market d. Country and Tract/Sub-Market ---------CORRECT ANSWER----------------- B. Market and Tract/Sub-Market Markets and tracts are created based on what two determining factors?
a. Geographic size and population b. Geographic size and participation c. Number of hotels and participation d. Number of hotels and population ---------CORRECT ANSWER-------------- ---C. Number of hotels and participation Which is a true statement regarding Tracts a. Tracts are referred to as Sub-Markets outside of North America b. Tracts are never used to represent a city in rural markets c. Tracts are geographic sub-divisions of a Region d. A country will never have more than 100 Tracts ---------CORRECT ANSWER-----------------A. Tracts are referred to as Sub-Markets outside of North America Changes to how Markets and Tracts are geographically defined are made how often? a. Monthly b. Annually c. Every five years d. No regular schedule ---------CORRECT ANSWER-----------------B. Annually Which two non-geographic categories are the most important for a hotel GM? a. Scale and Class b. Scale and Location c. Location and Type d. Class and Type ---------CORRECT ANSWER-----------------A. Scale and Class How many Scale categories are there compared to Class categories? a. 6 Scale categories and 6 Class categories
independent hotel compared to the chain hotels in the same market Which one of the following is NOT a Location Category used by the hotel industry? a. Airport b. Suburban a. Oceanfront c. Urban ---------CORRECT ANSWER-----------------C. Oceanfront Which is NOT a valid non-geographic category? a. Extended Stay b. Boutique c. Guest Satisfaction Rating d. Destination Resort ---------CORRECT ANSWER-----------------C. Guest Satisfaction Rating Benchmarking in the hotel industry takes place at what level? a. Property level for an individual hotel versus their Competitive Set b. Corporate level for a hotel company, for example one brand versus others c. Geographic level for tourism organizations, for example city versus comparable cities d. All of the above levels ---------CORRECT ANSWER-----------------D. All of the above levels Comp sets are used for many purposes in hotel operations, which of the following is one of these purposes? a. Comp sets can be used to aid the sales and marketing departments in determining the effectiveness of various pricing decisions
b. Comp sets can be used in management contracts for performance requirements c. Comp sets can have an effect on a general managers compensation d. All of the above are examples of how comp sets are used --------- CORRECT ANSWER-----------------D. All of the above are examples of how comp sets are used The four key considerations when creating a Competitive Set are? a. Participation, Proximity, Policy and Product b. Participation, Proximity, Pricing and Product c. Participation, Parking, Policy and Pricing d. Participation, Perimeter, Pool and Pricing ---------CORRECT ANSWER--- --------------B. Participation, Proximity, Pricing and Product All of the following are good reason for a hotel to have an additional competitive set, except which one? a. Have a local competitive set based upon geography and another based upon a special feature or niche, for example: waterpark, boutique, or conference b. Have different sets for weekday/weekend or group/transient business c. Have one set that you can easily beat and another which is a realistic target d. Different entities may not agree, for example, chain versus management company ---------CORRECT ANSWER-----------------C. Have one set that you can easily beat and another which is a realistic target When can a competitive set be created? a. A competitive set may be created once the hotel has opened b. A competitive set may be created while the hotel is under construction c. A competitive set may be created on the one year anniversary of a hotel's opening
What is a Reverse Comp Set? a. Properties that have seen a significant decline in occupancy b. Properties that have recently changed affiliations c. Properties that you previously have included in your comp set d. Properties that name your hotel in their competitive set --------- CORRECT ANSWER-----------------D. Properties that name your hotel in their competitive set When can a competitive set be changed? a. Only if your hotel has changed affiliations b. At any time, although many wait until the beginning of the year c. Only at the beginning of the year d. Only when a hotel has a new general manager ---------CORRECT ANSWER-----------------B. At any time, although many wait until the beginning of the year ) Which is NOT a valid rule related to changing a competitive set? a. If adding two hotels to a competitive set, both must be in different chains b. A single hotel may be added to a competitive set if it has been open less than six months c. A single hotel may be added to a competitive set at any time d. Any change must involve two or more hotels, e.g. add one/drop one, add two, drop two, etc. ---------CORRECT ANSWER-----------------C. A single hotel may be added to a competitive set at any time The definitions for Supply, Demand and Revenue used by STR and others in the lodging industry are taken from what source? a. Lodging Industry Accounting Fundamentals Guide b. Uniform System of Accounts for the Lodging Industry c. Hotel Book Keeping for Dummies
d. Modern Hotel Industry Accounting ---------CORRECT ANSWER------------- ----B. Uniform System of Accounts for the Lodging Industry Which statement is true regarding raw data that is submitted to STR? a. A small amount comes in the form of raw data files b. Most data is entered online c. There are limited error check programs d. The majority of data is exported from the hotel company systems --------- CORRECT ANSWER-----------------D. The majority of data is exported from the hotel company systems Which is true regarding the type of performance data (Supply, Demand, Revenue) that STR receives? a. Daily only b. Daily and monthly only c. Daily, weekly, and monthly d. Daily, weekly, monthly and quarterly ---------CORRECT ANSWER---------- -------B. Daily and monthly only You receive your monthly STAR and find that it includes weekday and weekend performance, what days are included in "weekday"? a. Sunday thru Thursday b. Friday and Saturday c. Sunday thru Saturday d. Monday through Friday ---------CORRECT ANSWER-----------------A. Sunday thru Thursday Most of the entities below are classified as "Parent Companies". Which one is a "Chain" that is part of a larger Parent Company?
A) Hotels that are part of a Soft Brand never benefit from reservation systems andloyalty programs. B) Very few of the large parent companies have "Soft Brands". C) Hotels that are part of a "Soft Brand" are usually unique compared to traditionalbrands where every hotel in the chain is similar. D) Soft Brands have decreased in popularity in recent years. --------- CORRECT ANSWER-----------------C) Hotels that are part of a "Soft Brand" are usually unique compared to traditionalbrands where every hotel in the chain is similar Which one of the following is an accurate statement about the geographic category known as market? A) A country would always have two or more markets. B) A country would never have more than 10 markets. C) Markets only include hotels that are in the big cities. D) A market could include hotels that are in rural areas outside of the big cities. ---------CORRECT ANSWER-----------------D) A market could include hotels that are in rural areas outside of the big cities Which one of the following is NOT an accurate statement about the geographic category known as submarket? A) There will always be four or more submarkets in a market. B) A city or metro market will frequently have a Downtown or Central Business District(CBD) submarket. C) In a rural market, a small city could be a submarket. D) Submarkets in a city or metro market could be identified by North, South, East, Westor by neighborhood names. ---------CORRECT ANSWER- ----------------A) There will always be four or more submarkets in a market Which one of the following is NOT an accurate statement about the non- geographic category known as scale?
A) There is one group for all independents hotels. B) Scale groups are reevaluated every year, so a chain could move from one scalegroup this year to a different scale group next year. C) There are six scale groups D) Scale groups are based upon ADR to be as consistent as possible ------- --CORRECT ANSWER-----------------C) There are six scale groups. Which one of the following is an accurate statement regarding scale and class groups? A) A Sheraton hotel in a big city can be in one Scale group and a Sheraton hotel in asmall city can be in a different scale group. B) A Sheraton hotel in an emerging nation can be in one class group and a Sheratonhotel in a developed nation can be in a different class group. C) A chain can specify which scale category they want to be in. D) Every hotel in a single chain will be in the same scale and class group everywhere inthe world ---------CORRECT ANSWER-----------------D) Every hotel in a single chain will be in the same scale and class group everywhere inthe world Which one of the following is an accurate statement about benchmarking? A) Benchmarking only takes place in the hotel industry. B) Benchmarking is never related to a General Manager's compensation or bonus. C) A hotel will compare their performance to a comp set, but not to industry segments. D) Benchmarking takes place at the property level for a hotel, at the corporate level fora chain, and for a tourism organization relative to comparable markets. ---------CORRECT ANSWER-----------------D) Benchmarking takes place at the property level for a hotel, at the corporate level fora chain, and for a tourism organization relative to comparable markets.
Which one of the following is an accurate statement regarding KPIs? A) The KPIs are calculated using formulas and are based upon raw data. B) The KPIs are all currency amounts. C) KPI stands for Key Participation Identifiers. D) STAR Reports display raw data, but not the KPIs ---------CORRECT ANSWER-----------------A) The KPIs are calculated using formulas and are based upon raw data. Which one of the following is an accurate statement regarding percent changes? A) Percent change is the same as point change. B) When the percent changes of the subject hotel and the comp set are both negative,the subject hotel wants to have the highest negative number, for example - 7 comparedto - 3. C) Percent changes show amount of change (increase or decrease) in a KPI this yearcompared to last year. D)Percent changes are never impacted by holidays or special events --------
- CORRECT ANSWER-----------------C) Percent changes show amount of change (increase or decrease) in a KPI this yearcompared to last year. Which one of the following is NOT an accurate statement regarding the multiple time periods for monthly or daily data? A) Monthly multiple time periods include Year-To-Date, Running 3-month and Running12-month time periods. B) Daily multiple time periods include Week, Month-To-Date and Running 28 - day timeperiods. C) All multiple time periods are calculated based upon aggregated raw data, rather thanstraight averages. D) Running 12-month data has little value and is rarely used --------- CORRECT ANSWER-----------------D) Running 12-month data has little value and is rarely used
Which one of the following is NOT an accurate statement regarding the KPIs for a competitive set? A) The average KPIs for a comp set are calculated based upon a straight average of theKPIs for each member of the comp set. B) The average KPIs for a comp set are calculated based upon the aggregated rawdata of each member of the comp set. C) The average KPIs for a comp set are weighted by the number of rooms in each hotelthat is a member of the comp set. D) To calculate average KPIs for a comp set, add up the Supply, Demand and Revenueof each member and then apply the KPI formulas. --------- CORRECT ANSWER-----------------A) The average KPIs for a comp set are calculated based upon a straight average of theKPIs for each member of the comp set. When you receive your STAR Report, you see that your occupancy Index was 95 and your ADR Index was 120. What do you know? A) Your RevPAR index will be very close to 100. B) You outperformed your comp set when it comes to occupancy but not ADR. C) The subject hotel is underperforming the comp set in occupancy but is outperformingthe comp set when it comes to average daily rate. D) Your rates are lower than the average rates of your competitors. --------- CORRECT ANSWER-----------------C) The subject hotel is underperforming the comp set in occupancy but is outperformingthe comp set when it comes to average daily rate. When you receive your STAR Report, you see that your occupancy rank for the current month is 2 of 6 and your ADR rank is 6 of 6.What do you know? A) You had the second highest occupancy and the highest ADR of all your competitors.
Which one of the following is NOT an accurate statement regarding Segmentation and Additional Revenue data submitted by someSTR hotels? A) Additional Revenue data includes Food & Beverage Revenue and Other Revenue inaddition to Room Revenue, as well as a Total Revenue number which is thecombination of all three. B) Segmentation data includes Rooms Sold and Room Revenue for Group, Transientand Contract. C) Group Rooms Sold and Room Revenue are defined as business in blocks of 50rooms per night or more. D) A good example of Contract business is airline crews ---------CORRECT ANSWER-----------------C) Group Rooms Sold and Room Revenue are defined as business in blocks of 50rooms per night or more Which one of the following is NOT an accurate statement regarding the use of the STAR Report by top general managers comparedto average general managers? A) Top GMs will use the STAR Report to identify areas of improvement. B) Top GMs will develop and implement strategies to increase performance and thenmonitor progress over time. C) Top GMs will look at the data on various tabs of the STAR Reports to analyzedetailed performance instead of just relying on the totals. D) Top GMs will use the STAR Report as a report card and simply check the totalnumbers to see if they won or lost each month. ---------CORRECT ANSWER-----------------D) Top GMs will use the STAR Report as a report card and simply check the totalnumbers to see if they won or lost each month. Which one of the following is NOT an accurate statement regarding the At a Glance tab in a Monthly STAR Report?
A) The "Monthly Performance at a Glance" tab displays subject property and comp setvalues for occupancy, ADR and RevPAR. B) The "Monthly Performance at a Glance" tab displays index numbers to make it easyto see if the subject property won or lost. C) The "Monthly Performance at a Glance" tab displays data for just the Current Monthtime period. D) The "Monthly Performance at a Glance" tab includes percent change to showincrease or decrease in performance metrics over time. --------- CORRECT ANSWER-----------------C) The "Monthly Performance at a Glance" tab displays data for just the Current Monthtime period Which one of the following is NOT an accurate statement regarding the Competitive Set tab in a Monthly STAR Report? A) The Competitive Set tab displays a historic trend of monthly property and comp setdata B) The Competitive Set tab displays ranking numbers C) The Competitive Set tab includes line graphs showing the monthly indexes aboveand below 100 D) The Competitive Set tab includes monthly data only, no YTD, Running 3 - month orRunning 12-month data. ---------CORRECT ANSWER-------------- ---D) The Competitive Set tab includes monthly data only, no YTD, Running 3 - month orRunning 12-month data. Which one of the following is NOT an accurate statement regarding the Day of Week and Weekday/Weekend tab in a Monthly STARReport? A) The Day of Week and Weekday/Weekend tab displays occupancy, ADR andRevPAR subtotaled by Weekday and Weekend. B) The Day of Week and Weekday/Weekend tab displays occupancy, ADR andRevPAR by Day of Week. C) The Day of Week and Weekday/Weekend tab is one of the least valuable tabs in theSTAR Report. D) The Day of Week and Weekday/Weekend tab includes values, index numbers andpercent changes. ---------CORRECT ANSWER-----------------C)
