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It will help you understanding of communicating for success because communicating with a purpose is the basis of all long-lasting relationships with clients and coworker.
Typology: Study notes
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Cosmetologists should study and have a thorough understanding of communicating for success because communicating with a purpose is the basis of all long-lasting relationships with clients and coworkers; you must be able to verbalize your thoughts and ideas with clients, colleagues, and supervisors; you need to be able to navigate sometimes complex and difficult personal issues with those in your work environment; practicing professional communication ensures your clients will enjoy their experience with you and return; and the ability to control communication and effectively express ideas in a professional manner is a necessary skill for success in any career.
Human Relations (p.46-49)
The ability to understand people is the key to operating effectively in many professions.
Basics of Human Relations
Practical tips for dealing with situations you may encounter
Golden Rules of Human Relations
Communication Basics (49-51)
Effective communication is the act of successfully sharing information between two people (or groups of people) so that the information is successfully understood.
Meeting and Greeting New Clients
Intake Form (also called a client questionnaire or consultation card)
The Client Consultation/Needs Assessment (p. 52-57)
The client consultation , also known as the needs assessment , is the verbal communication with a client that determines the client’s needs and how to achieve the desired results.
Preparing for the Client Consultation/Needs Assessment
Once you both have the same understanding of the upcoming service, ask if she is ready for you to proceed and start the service.
Special Issues in Communication (p. 57-60)
Handling Tardy Clients
Handling Scheduling Mix-ups
Handling Unhappy Clients
Handling Differences
Be careful not to reference age (not aging skin but dry or less elasticity) Younger clients may be up on current trends- you can relate to their image but always be professional, not so much like a peer
Getting Too Personal
In-Salon Communication (p.60-63)
Communicating with Co-Workers
Communicating with Managers