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empowerment
managers giving employees authority and responsibility to make decisions about their work. TERM 2
team
DEFINITION 2 group of people with certain skills who are committed to common purpose, approach, and set of performance goals. TERM 3
work teams
DEFINITION 3 an increasingly popular types work teams do just that-the daily work. When empowered, they are self managed teams. permanent group of employees who perform the day to day work. TERM 4
problem-solving teams
DEFINITION 4 temporary combination of workers. knowledge workers who gather to solve specific problems and then disband. TERM 5
self managed
teams
DEFINITION 5 has the authority to decide how its members complete their daily tasks. example each team handles responsibilities related to setting goals, hiring and training employees, scheduling team members.
cross functional
team
permanent team made up of members from different functions, such as production, marketing, and finance. work on specific problems or projects. TERM 7
virtual
team
DEFINITION 7 groups of geographically and or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task. TERM 8
team level
DEFINITION 8 average level of ability, experience, personality, or any other factor on a team. TERM 9
team diversity
DEFINITION 9 represents the differences in ability, experience, personality, or any other factor in a team. TERM 10
first stage: forming
DEFINITION 10 orientation, breakig the ice. leader facilitates social interchanges.
team norm
informal standards of conduct shared by team members that guides their behavior to contribute to the accomplishment of team goals. TERM 17
cognitive conflict
DEFINITION 17 problem related differences of opinion and reconciling these differences strongly imporoves team performance. team members disagree because their different experience and views. TERM 18
affective conflict
DEFINITION 18 emotional reactions that can occur when disagreements ecome personal rather than professional, differences strongly decrease team performance. TERM 19
cynical or defensive listening
DEFINITION 19 when the receiver of a message feels that the sender is tryign to gain some advantage from the communication TERM 20
ofensive listening
DEFINITION 20 the receiver tries to catch the speaker in a mistake or contradiction.
polite listening
listens to be polite rather than to contribute to communication. spend their time rehearsing what they wan to say when the speaker finishes. TERM 22
active listening
DEFINITION 22 involvement with the information and empathy with the speaker's situation. it is known for effective communication. TERM 23
external communication
DEFINITION 23 exchange of information through messages transmitted between an organization and its major audiences such as customers, general public, etc.
