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If I've ever been surfing the web while talking on the phone, while the television is playing in the background causing me to be overwhelmed and making it difficult to focus on one thing, I've likely experienced ___. Information Overload TERM 2 The first stage of the listening process is ___. DEFINITION 2 Hearing TERM 3 Listening carefully to the campaign speeches of candidates running for the Ohio senate, in order to decide for whom to vote is an example of ___ listening. DEFINITION 3 Critical Listening TERM 4 After a lengthy meeting with the boss and several of his co-workers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn't sure where exactly their boss had said to expect layoffs. This exchange represents which of the following myths of listening? DEFINITION 4 All listeners hear the same thing TERM 5 Hearing: DEFINITION 5 Is the physiological aspect of listeningOccurs when sound waves impinge on the eardrumCan be diminished by auditory fatigue
Comprehensive Listening: Listening for Information TERM 7 Paraphrasing Means: DEFINITION 7 Restating, in my own words, the message I think the speaker just sent TERM 8 Which of the following is not one of the five components of listening mentioned in my text? DEFINITION 8 Advising TERM 9 Critical listening includes ___. DEFINITION 9 Making Evaluative Judgements TERM 10 Bob is a project manager, and he is feeling pressure because of an impending deadline. He views time as a valuable resource and is concerned about accomplishing the project on time. Which listening style should Bob use in his next meeting? DEFINITION 10 Task-Oriented Listening
If I have a hard time following the "fast- talkers" at the end of car commercials, I have experienced a listening breakdown at which stage of the listening process? Understanding TERM 17 Restating in my own words what I thought a speaker has told me is known as: DEFINITION 17 Paraphrasing TERM 18 "Hey, it's only a game" is an example of: DEFINITION 18 Minimizing the significance of a situation TERM 19 When listeners attempt to show their solidarity with the people to whom they are listening, they are using which listening response style? DEFINITION 19 Supporting TERM 20 Researcher Ellen Lang uses the terms ___ and ___ to describe the way we listen. DEFINITION 20 Mindful and Mindless
Barriers to listening include: Information OverloadRapid ThoughPersonal Concerns TERM 22 The understanding step of the listening process includes ___. DEFINITION 22 Learning what the speaker means TERM 23 Which type of listening do we engage in to gain knowledge? DEFINITION 23 Comprehensive Listening TERM 24 As Charlotte listened to Bill explain why he couldn't deliver the supplies as promised, she realized that his tone of voice and gestures really indicated his sincere regret about the delay. Charlotte is using ___ to decode and make sense of the message she receives from Bill. DEFINITION 24 Understanding TERM 25 Dan is an atheist with a keen interest in politics. Whenever Dan is watching a debate and one of the candidates mentions his/her belief or interest in God, he stops listening to their statements. Sometimes, he'll even change his vote if the candidate he likes mentions God too frequently. Which of the following listening barriers describes Dan? DEFINITION 25 Insulated Listening
The jury foramen stated, "We the jury find the defendant not-guilty." As a jury, which type of listening was most predominantly used to reach the decision? Critical TERM 32 Which of the following statements about credibility is not true? DEFINITION 32 Experience and expertise refer to the same basic idea TERM 33 While listening to my professor speak during the first day of class, I listen more carefully whenever she mentioned extra-credit possibilities. This is an example of ___. DEFINITION 33 Selective Listening TERM 34 Feedback occurs during which component of the listening process? DEFINITION 34 Responding TERM 35 While at the beach with my boyfriend, I maintain eye contact with him as he recounts an exciting event that occurred in his life. I exclaim "Wow" as I take in the sight of the man behind my boyfriend flexing his muscles to those around him. This distraction from listening would be: DEFINITION 35 Noise
When offering an analyzing response, it is important to: Use tentative phrasingBe reasonably sure I am correctBe sure my motive for offering an analysis is truly to help TERM 37 Which of the following is an analyzing response, phrased in a tentative way? DEFINITION 37 Perhaps your teacher wants you to work harder TERM 38 Recall is related to which component of hearing? DEFINITION 38 Remembering TERM 39 Where would I most likely utilize appreciative listening? DEFINITION 39 At a theatrical performance TERM 40 Jon visits his grandmother at the nursing home once a month and takes her out to lunch. On a recent visit, grandma talked about the old days and how she grew up during the depression. Jon's attention wandered, since he had heard the stories before. Jon is exhibiting the poor listening behavior called ___. DEFINITION 40 Pseudo Listening
The fact that we spend many hours a day listening contributes to: Information Overload TERM 47 Fatigue is which barrier to listening? DEFINITION 47 Noise TERM 48 Where would I most likely utilize comprehensive listening? DEFINITION 48 At a lecture TERM 49 During statistics class, my instructor spent a significant amount of time reviewing a homework problem with which many of my classmates struggled. I was able to solve the problem quickly, though I continued to make eye contact with the professor and nod, while I allowed my mind to wander during the lecture. In terms of poor listening habits, I have just engaged in ___. DEFINITION 49 Pseudo Listening TERM 50 Critical Listening: DEFINITION 50 Is listening for evidence
___ listening occurs when I am trying to experience what another person is thinking or feeling. Empathetic TERM 52 Robert is more concerned with how much and how long he can talk, rather than listening to others. Robert is guilty of: DEFINITION 52 Stage-Hogging TERM 53 On the average, we are able to remember about ___ of what we hear. DEFINITION 53 25% TERM 54 Listening to my friend describe a frustrating day and realizing I am feeling exactly what they feel at that moment involves a type of listening known as ___. DEFINITION 54 Empathetic TERM 55 "I can not believe my aunt passed away today." As a friend, which type of listening would I use? DEFINITION 55 Empathetic
Which of the following statements about listening is true, according to my text? People spend more time listening than speaking TERM 62 Distractions presented by our physical and mental worlds contribute to: DEFINITION 62 Noise TERM 63 The ability to recall is a function of: DEFINITION 63 The number of times information is repeatedHow much information there isWhether the information may be "rehearsed" TERM 64 Which of the following would be considered a technique for empathetic listening? DEFINITION 64 Using perspective-taking and experiencing emotional contagion TERM 65 When asked by my roommate to paraphrase all that I had just heard, I could only remember her talking about going to the football game I've been waiting on all year. What I remember is an example of ___. DEFINITION 65 Selective Listening
The parent listened to each child tell about what happened to the milk that was now all over the floor. Weighing the details of each child's story and the evidence to determine who was telling the truth illustrates the step of listening known as ___. Evaluating TERM 67 Listening to my supervisor's instructors for the day is known as ___ listening. DEFINITION 67 Comprehensive TERM 68 Imagine that my television is on while I am in the kitchen, completed focused on making dinner, when something from the TV suddenly catches my attention, as I divert my attention from dinner to the TV, I realize that ___. DEFINITION 68 Listening involves attending and is not the same as hearing TERM 69 "Bi-lingual education is just another failed idea of liberals!" Choose the best paraphrase. DEFINITION 69 So if I understand what you were saying, you are concerned because you think bi-lingual education doesn't work TERM 70 Beth is taking an economics class to fulfill a requirement for her major. The professor explains the theories and puts complicated formulas on the overhead. The vocabulary is difficult and the concepts are challenging. Beth wonders if she is in over her head. In terms of her ability to listen in class, Beth may be experiencing ___. DEFINITION 70 Information Overload
Responding with "What did you do then?" This type of questioning response is used to: Gather more facts and details TERM 77 Which of the following is an example of appreciative listening? DEFINITION 77 Listening to Music TERM 78 The majority of our interpersonal communication time is spent ___. DEFINITION 78 Listening TERM 79 According to text, people only remember about ___ of what they hear immediately after hearing it, even when listening mindfully! DEFINITION 79 1/2 (one half) TERM 80 On the way home from class, Mel listens to his favorite CD so the traffic doesn't bother him as much. Mel is using ___ listening. DEFINITION 80 Appreciative
Saying "You didn't like that movie, did you?" To my significant other, is a listening response called ___. Questions that trap the speaker TERM 82 If I am listening to my best friend and I want to show that I really identify with what they are saying, I should use ___ in my listening and response. DEFINITION 82 Empathizing TERM 83 We engage in this form of listening when our goal is to evaluate or analyze what we are hearing: DEFINITION 83 Critical TERM 84 The ___ stage of listening focuses on retention of information. DEFINITION 84 Remembering TERM 85 Speaker: Trent is mean; he always takes me for granted. Listener: You're disturbed with the way Trent has been treating you. Which statement about the following conversation is accurate? DEFINITION 85 The listener used a paraphrase
Rachel finished her oral exam in Spanish class and her teacher, Senora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Senora Lopez's comments were positive, Rachel only focused on the negative critiques and felt bad about her performance. Rachel just engaged in which of the following poor listening habits? Selective Listening TERM 92 According to the text, silent listening is defined as: DEFINITION 92 Listening attentively without offering any verbal feedback TERM 93 "Go South on US 49 for 2.5 miles until you see the Speedway station on the right." The pizza place is across the street on the southeast corner. See you there at 6pm tonight. Please order a large cheese pizza on a thin crust." I would use which type of listening in this situation? DEFINITION 93 Comprehensive TERM 94 During this stage of listening, the brain assigns meaning to that which we have paid attention, choosing what has value and should be stored for further use. This is the ___ stage of listening. DEFINITION 94 Remembering TERM 95 "An A-? Why didn't you get an A?" This is an example of: DEFINITION 95 Raining on the speaker's parade
The type of listening required when learning a new procedure at work is known as ___ listening. Task-Orientated
