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Chapter 5 Scope Management, Exams of Nursing

The School of Architecture at Taliesin (SOAT)Nursing

Chapter 5 Scope Management Chapter 5 Scope Management

Typology: Exams

2023/2024

Available from 09/04/2024

dennistutor
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Chapter 5 Scope Management
1. Your project team is executing the work packages of your project when a serious
disagreement regarding the interpretation of the scope is brought to your attention by
two of your most trusted team members.How should this dispute be resolved?
A. The project team should decide on the resolution.
B. The dispute should be resolved in favor of the customer.
C. The dispute should be resolved in favor of the senior management.
D. The project manager should consult the project charter for guidance. -
✔Answer B
In general, disagreements should be resolved in favor of the customer. In this case, the
customer is the best choice of the four presented. 'A' is not a good choice because it is
your job to keep the team focused on doing the work and out of meetings where they
are arguing about the scope. Besides, the team brought you this problem, so their ability
to resolve it is already in question.
'C' is incorrect because all things being equal, project disputes should be resolved in
favor of the customer and not in favor of senior management. Since you don't have
enough information to steer you toward senior management, resolving it in favor of the
customer was the right choice here. 'D' is incorrect because the project charter is a very
general and high-level document. As it is issued before either the scope statement or
the work breakdown structure is created, it would be of little use in resolving an issue of
scope dispute that occurred during execution.
2. Which of the following statements is FALSE regarding a work breakdown structure?
A. Activities should be arranged in the sequence they will be performed
B. Every item should have a unique identifier
C. The work breakdown structure represents 100% of the work that will be done on the
project
D. Each level of a work breakdown structure provides progressively smaller
representations -
✔Answer A
You don't tackle activity sequencing as part of the work breakdown structure. That part
comes later. The WBS has no particular sequence to it, not to mention that it is not
decomposed to activity level. 'B' is incorrect since every WBS element does have a
unique identifier, 'C' is incorrect since the WBS is the definitive source for all of the work
to be done.
Remember - if it isn't in the WBS, it isn't part of the project.
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Chapter 5 Scope Management

  1. Your project team is executing the work packages of your project when a serious disagreement regarding the interpretation of the scope is brought to your attention by two of your most trusted team members.How should this dispute be resolved? A. The project team should decide on the resolution. B. The dispute should be resolved in favor of the customer. C. The dispute should be resolved in favor of the senior management. D. The project manager should consult the project charter for guidance. - ✔Answer B In general, disagreements should be resolved in favor of the customer. In this case, the customer is the best choice of the four presented. 'A' is not a good choice because it is your job to keep the team focused on doing the work and out of meetings where they are arguing about the scope. Besides, the team brought you this problem, so their ability to resolve it is already in question. 'C' is incorrect because all things being equal, project disputes should be resolved in favor of the customer and not in favor of senior management. Since you don't have enough information to steer you toward senior management, resolving it in favor of the customer was the right choice here. 'D' is incorrect because the project charter is a very general and high-level document. As it is issued before either the scope statement or the work breakdown structure is created, it would be of little use in resolving an issue of scope dispute that occurred during execution.
  2. Which of the following statements is FALSE regarding a work breakdown structure? A. Activities should be arranged in the sequence they will be performed B. Every item should have a unique identifier C. The work breakdown structure represents 100% of the work that will be done on the project D. Each level of a work breakdown structure provides progressively smaller representations - ✔Answer A You don't tackle activity sequencing as part of the work breakdown structure. That part comes later. The WBS has no particular sequence to it, not to mention that it is not decomposed to activity level. 'B' is incorrect since every WBS element does have a unique identifier, 'C' is incorrect since the WBS is the definitive source for all of the work to be done. Remember - if it isn't in the WBS, it isn't part of the project.

Choice 'D' is incorrect because the WBS is arranged as a pyramid with the top being the most general, and the bottom being the most specific. The lowest level of the WBS would also be the smallest representation of work

  1. Mark has taken over a project that is beginning the construction phase of the product; however, he discovers that no work breakdown structure has been created. What choice represents the BEST course of action? A. He should refuse to manage the project B. He should stop construction until the work breakdown structure has been created C. He should consult the WBS dictionary to determine whether sufficient detail exists to properly manage construction D. He should document this to senior management and provide added oversight on the construction phase - ✔Answer B. In this situation, you cannot simply skip the WBS, as you may be tempted to do. Mark should take time to create the WBS, which is usually not a lengthy process. 'A' may sound good, but in reality a PMP needs to be ready to work to solve most problems. You might refuse to manage a project if there is an ethical dilemma or a conflict of interest, but not in other circumstances. 'C' is incorrect since the WBS dictionary cannot be created properly unless the WBS was created first. If there is WBS dictionary and no WBS, that would be a big red flag. 'D' is incorrect since merely documenting that there is a serious problem is not a solution. Additionally, providing more oversight would not solve the problem here. The real problem is that the WBS has not been created, and that will trickle down to more serious problems in the future of the project. 4.The project has completed execution, and now it is time for the product of the project to be accepted. Who formally accepts the product? A. The project team and the customer B. The quality assurance team, senior management, and the project manager C. The sponsor, key stakeholders, and the customer D. The project manager, senior management, and the change control board - ✔Answer C The project manager verifies the product with the key stakeholders, the sponsor, and the customer.
  2. Creating the project scope statement is part of which process? A. Project Scope Management B. Collect Requirements C. Define Scope D. Verify Scope - ✔Answer C The project scope statement is created as part of the Define Scope process. You should have narrowed your guesses down to 'B' and 'C' quickly, since the project scope

This question was not easy. Organizational process assets include things like templates, financial control procedures, and standardization guidelines; however, the PMIS (project management information system) is classified as an enterprise environmental factor since it is generally part of your environment.

  1. Which of the following is NOT part of the scope baseline? A. The requirements documentation B. The project scope statement C. The work breakdown structure D. The WBS dictionary - ✔Answer A is the only choice that is not part of the scope baseline. It is used to help create the baseline, but it is not a part of it. 'B', 'C', and 'D' represent the three components of the scope baseline.
  2. You have taken over as project manager for a data warehouse project that is completing the design phase; however, change requests that affect the requirements are still pouring in from many sources, including your boss. Which of the following would have been MOST helpful in this situation: A. A project sponsor who is involved in the project B. A well-defined requirements management plan C. A change control board D. A change evaluation system - ✔B This one is tricky. If you missed it, don't feel bad, but it is important to know that questions like this are on the exam. The reason 'B' is correct is that the requirements management plan contains a plan for how changes will be handled. If too many changes are pouring in, it is likely that the requirements management plan was not well defined. 'A' is incorrect because it is not the sponsor's role to control change. He or she is paying you to handle that. 'C' is incorrect because if the change control board exists on your project, it only evaluates changes. The board is almost always reactive, not proactive. 'D' is incorrect since the change evaluation system is a made up term not found in PMI's processes.
  3. What is the function of the project sponsor? A. To help manage senior management expectations B. To be the primary interface with the customer C. To fund the project and formally accept the product D. To help exert control over the functional managers - ✔Answer C It is the sponsor's job to pay for the project and to accept the product. Choice 'A' is really the project manager's job. 'B' is the project manager's job as well. It is not a clearly defined job for the sponsor. 'D' is not a function of the sponsor. If more control were needed over the functional managers, that would be the role of senior management.
  1. The project manager and the customer on a project are meeting together to review the product of the project against the documented scope. Which tool would be MOST appropriate to use during this meeting? A. Verification analysis B. Inspection C. Gap analysis D. Feature review - ✔Answer B The project manager and customer are involved in the Verify Scope process, and the tool used here is inspection. The product is inspected to see if it matches the documented scope. 'A','C', and 'D' are not documented as part of the processes.
  2. A project team has a dedicated scoping phase for their project where all subject matter experts are meeting together with a trained facilitator.They have interviewed each person in the room to gather ideas for functionality and are now voting on them to put them in order of priority.This list will be used to feed requirements to the project team.The group's activities are an example of: A. The Nominal Group Technique. B. Brainstorming. C. The Borda Method. D. Tuckman's Model. - ✔Answer A
  3. You have just assumed responsibility for a project that is in progress. While researching the project archives, you discover that the WBS dictionary was never created. Which of the following problems would LEAST likely be attributable to this? A. Confusion about the meaning of specific work packages. B. Confusion about who is responsible for a specific work package C. Confusion about which account to bill against for a specific work package D. Confusion about how to change a specific work package - ✔Answer D is the best choice here. The WBS dictionary contains attributes about each work package such as an explanation of the work package (which invalidates choice 'A'), who is assigned responsibility for the work package (which invalidates choice 'B'), and a cost account code (which invalidates choice 'C'). If a work package were changed, that would most likely alter the scope baseline, and information on how to go about this would be found in the scope management plan and not the WBS dictionary.
  4. A team member makes a change to a software project without letting anyone else know. She assures you that it did not affect the schedule, and it significantly enhances the product. What should the project manager do FIRST? A. Find out if the customer authorized this change B. Submit the change to the change control board
  1. A large defense contractor to the government is facilitating an inspection of their project's product with their customer when the customer notices a feature that was not requested or documented.The project manager for the defense contractor points out that this feature adds significant value,but the customer is concerned that it may also introduce risk.Can the customer accept the product? A. Only if the new feature passes inspection. B. No. The new feature has to be evaluated for its impact on the project. C. No. The new feature is outside of the documented scope,and that is unacceptable. D. Yes, as long as the product scope has been fulfilled. - ✔B. No. The new feature has to be evaluated for its impact on the project.
  2. You are the project manager for a large construction project, and you identify two key areas where changing the scope of the product would deliver significantly higher value for the customer. Which of the following options is MOST correct? A. Make the changes if they do not extend the cost and timeline B. Make the changes if they do not exceed the project charter C. Discuss the changes with the customer D. Complete the current project and create a new project for the changes - ✔C Choices 'A' and 'B' are no-nos on the PMP Exam. You don't just make changes because they "add value." Does the customer want the change? Does the change increase the project risk or put the quality in jeopardy? Between 'C' and 'D', the best answer is 'C'. The reason is that just because the project manager thinks this is a good piece of functionality doesn't mean that he should automatically add it. The customer should have input into this decision as well. Choice 'D' might be correct in limited circumstances if you knew that you were at or near the end of the project, but changes on a project rarely require the automatic initiation of a new project.
  3. Which of the following activities is done FIRST? A. Creation of the requirements documentation B. Creation of the work breakdown structure C. Creation of the activity list D. Creation of the scope baseline - ✔Answer A The requirements documentation is typically created quite early on the project. In this case, it would be created well before the work breakdown structure and the scope baseline (which is made up of the scope statement, the WBS, the WBS dictionary). The activity list would be created last in this list, so the order of creation of the documents listed would be A, B, D, and C.
  4. Which of the following statements is TRUE concerning functionality that is over and above the documented scope?

A. It should be channeled back through the change control board to ensure that it gets documented into the project scope B. Additional functionality should be leveraged to exceed customer expectations C. The final product should include all the functionality and only the functionality documented in the scope baseline D. Additional functionality should be reviewed by the project manager for conformity to the product description - ✔Answer C Answers 'A', 'B', and 'D' are all incorrect, since they encourage adding or keeping the additional functionality. It is important not to add extras to the project for many reasons. The final product should be true to the scope. If you missed this, reread the section on scope management and gold plating.

  1. A project manager has been managing a project for six months and is nearing completion of the project; however, change requests are still pouring in. The project is ahead of schedule but over budget. Which of the following statements is TRUE? A. The project manager should influence the factors that cause change B. Changes should only be evaluated after the original scope baseline has been delivered and accepted C. Changes introduced at this point in the project represent an unacceptable level of risk D. Changes should be evaluated primarily on the basis of how much value they deliver to the customer - ✔Answer A The project manager needs to be proactive and influence the root causes of change. 'B' would be ridiculous in the real world. Imagine getting a change request near the end of the project that is good for the project and refusing to do it until you completed the original scope. Some change is good! 'C' is incorrect because although some change may introduce an unacceptable level of risk, all change certainly does not. Some changes could dramatically reduce the project risk and help the project. 'D' is incorrect, because value is not the primary criterion for evaluating change. A change may deliver high value, but also introduce too much risk or cost, or delay the project unacceptably.
  2. Complete the list of group decision-making techniques: Unanimity,Majority,Consensus,Plurality... A. Agreement. B. Dictatorship. C.Solidarity. D. Coalition. - ✔Answer B.