Download Chapter 12: Empathy and Assertive Behavior | COMM - Interpersonal Communication and more Quizzes Communication and Development studies in PDF only on Docsity!
If I have high concern for myself and low concern for others, I would likely fall into which method of resolving disputes? Competition TERM 2 Which of the following factors govern the selection and the use of conflict style? DEFINITION 2 The situationThe other person andThe goals TERM 3 Which of the following is a win-win strategy? DEFINITION 3 Determine what both parties need to get out of a negotiation TERM 4 When Wendy and Annette encounter their first major disagreement, they both try to remain calm and work through their differences constructively, using the collaborative conflict management style. This conflict style has likely helped the new friends ___. DEFINITION 4 Reach a more creative solution than they would have aloneDevelop the relationship by showing the commitment of both parties andMerge insights with someone who has a different perspective TERM 5 Typically, I give the cold shoulder and engage in ignoring the person with whom I am angry. I am displaying a ___ conflict management style. DEFINITION 5 Avoiding
Pablo wants to enjoy spending their money now and worry about tomorrow when it comes; Juanna wants to skimp a little today to ensure they can enjoy life tomorrow. These conflicting views are an example of: Value Conflict TERM 7 Daren and Samantha just won $10,000 in the Ohio lottery. Since Samantha purchased the ticket, she believed she should choose how the money was spent. Samantha wanted to build a room addition on their house. Daren disagreed and wanted to buy a more fuel efficient car that they could drive to and from work. Which of the following is true about the situation? DEFINITION 7 This is an example of conflict because it involves incompatible goalsThis is an example of conflict because it involves scarce resources andThis is an example of conflict because it involves an expressed struggle TERM 8 Conflict rituals are ___ but, are real repeating patterns of interlocking behavior. DEFINITION 8 Unacknowledged TERM 9 Hakeem didn't appreciate Amar yelling, "You're a real jerk" because he was not able to interpret the term "jerk" since it was the first time he ever heard it. This is an example of ___ relative to Gottman's Four Horseman of the Apocalypse. DEFINITION 9 Contempt TERM 10 ___ is not one of the seven step approach for win-win problem solving developed by Deborah Weider-Hatfield. DEFINITION 10 Come up with only one solution
When people have been in relationships for some time, their communication often develops into ___-unacknowledged but real repeating patterns of interlocking behavior. Conflict Rituals TERM 17 Crystal was extremely upset with Claudio because she believed he could never be on time for any event during their relationship. During an argument, she yelled and said that he was selfish and thoughtless. This is an example of ___ relative to Gottman's Four Horsemen of the Apocalypse. DEFINITION 17 Criticism TERM 18 When one partner says, "I want to talk about your treatment of me" and the other partner leaves, the conflict would be labeled: DEFINITION 18 Fight-Fight TERM 19 Lynn reports that the first contact was made on February 23rd. Nora says that the first contact was made on January 16th. The conflict that ensues is: DEFINITION 19 Content Conflict TERM 20 Which of the following is not one of the "Four Horsemen" of toxic conflict? DEFINITION 20 Unreasonable
Jack wants to limit their spending, and Sandy wants to try a new restaurant. Which of the following would be an example of the competitive conflict style? I think we should forget your stupid budget, and go out to eat for once TERM 22 The conflict style one uses in a conflict is determined by factors such as: DEFINITION 22 The situationThe other person andThe goals TERM 23 Which element of conflict is reflected in the statement, "Conflict is an inescapable fact of life"? DEFINITION 23 Inevitability TERM 24 Which kind of power can be used in problem solving based on competition (win-lose)? DEFINITION 24 Character AttacksThreats andRidicule TERM 25 Accommodators deal with conflict by: DEFINITION 25 Putting others needs ahead of their own
I think I had the highest batting average in 2015 at my high school. Ryan thinks that his brother had the highest overall average at my high school during that same year. I discussed the statistics late into the night. The two of us never agreed on the statistics. This is an example of which character of conflict? Content Conflict TERM 32 The style of handling conflict that involves the highest degree of concern for both parties is: DEFINITION 32 Collaboration TERM 33 Partners who use different but mutually reinforcing behaviors have a conflict style labeled: DEFINITION 33 Complementary TERM 34 ___ is not recognized as one of the "Four Horsemen." DEFINITION 34 Enjoyment TERM 35 It is a Saturday morning in May. Marsha and Peter are discussing how to spend their day. Marsha thinks that she and her husband, Peter, could straighten the garage. Peter thinks today would be a good day to clean his golf clubs and shoes in preparation for playing more golf this summer. In reality, they have enough time to do both. At this point, Marsha and Peter may be experiencing: DEFINITION 35 Pseudo Conflict
An example of a negative ritual is when Antonio and Imelda are involved in conflict, and Antonio ___. Avoids talking to Imelda TERM 37 The phrase "we do it my way or no way," typifies which type of conflict style? DEFINITION 37 Competition TERM 38 The attitude of "we are all in this together" reflects the quality of: DEFINITION 38 Interdependence TERM 39 When I try to talk about going to visit my family for the holidays, my spouse changes the subject. This is an example of which type of conflict style? DEFINITION 39 Avoidance TERM 40 Knowing my friend has done something to me that I consider offensive, but choosing to ignore it illustrates ___ behavior. DEFINITION 40 Passive
