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Chapter 1: Interpersonal Process | COMM - Small Group Communication, Quizzes of Effective Business Communication

Class: COMM - Small Group Communication; Subject: Communication; University: Sinclair Community College; Term: Forever 1989;

Typology: Quizzes

2017/2018

Uploaded on 01/31/2018

amberyates927
amberyates927 🇺🇸

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TERM 1
Sender, Transmitter
DEFINITION 1
Person who originates the message
TERM 2
Receiver, Receptor
DEFINITION 2
Listener
TERM 3
Message
DEFINITION 3
Verbal or non-verbal information/behavior being sent and
received
TERM 4
Encoding
DEFINITION 4
The sender takes their thoughts or feelings and turns them
into words
TERM 5
Decoding
DEFINITION 5
Translating a message into what a person thinks it is
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Sender, Transmitter

Person who originates the message TERM 2

Receiver, Receptor

DEFINITION 2 Listener TERM 3

Message

DEFINITION 3 Verbal or non-verbal information/behavior being sent and received TERM 4

Encoding

DEFINITION 4 The sender takes their thoughts or feelings and turns them into words TERM 5

Decoding

DEFINITION 5 Translating a message into what a person thinks it is

Feedforward

The original message TERM 7

Feedback

DEFINITION 7 Response sent by the receiver back to the sender. *Verbal and non-verbal TERM 8

Channel

DEFINITION 8 The medium through which a message passes from sender to receiver TERM 9

Perceptual Filters

DEFINITION 9 Consists of our own experiences, thoughts, beliefs, values and predispositions that influence how we decode messages TERM 10

Contexts, Environments

DEFINITION 10 Fields of experience that help people make sense of other's behavior and circumstances surrounding a message setting; value positions of people and appropriateness of message. *Not just a physical location

Relationship Level of Communicative

Act

How two communicators view one another and how they convey it TERM 17

Complementary

DEFINITION 17 Some power over another person TERM 18

Symmetrical

DEFINITION 18 Basically equals TERM 19

Communication

DEFINITION 19 The use of messages to generate meanings TERM 20

Asynchronous Communication

DEFINITION 20 Communication that occurs when there is a time gap between when a message is sent and when it is received

Cognitive Complexity

The ability to construct a variety of frameworks for viewing an issue TERM 22

Communication

Apprehension

DEFINITION 22 Feelings of anxiety that plague some people at the prospect of communicating in an unfamiliar or difficult context TERM 23

Content Dimension

DEFINITION 23 The dimension of a message that communicates information about the subject being discussed TERM 24

Disinhibition

DEFINITION 24 Expressing messages without considering the consequences of doing so TERM 25

Hyperpersonal Communication

DEFINITION 25 An acceleration of the discussion of personal topics and relational development

Semantics

Branch of linguistics and logic concerned with meaning TERM 32

Connotation

DEFINITION 32 Idea or feeling that a word invokes in addition to it's literal or primary meaning TERM 33

Denotation

DEFINITION 33 The literal or primary meaning of a word, in contrast to the feelings or ideas that the word suggests TERM 34

4 Communication Misconceptions

DEFINITION 34 Not all communication seeks understanding: social rituals, attempts to influence others and deliberate ambiguity/deception More communication is not always better Communication will not solve all your problems Effective communication isn't a natural ability TERM 35

Extrinsic Rewards

DEFINITION 35 Payoffs have little to do with a person or people involved; some examples are professors/used car salesmen. *Impersonal

5 Categories of Human Needs

Physical: sufficient air, water, food, rest and reproduction Safety: protection Social Self-Esteem: worthwhile Self-Actualization: desire to develop our potential, best person we can be TERM 37

4 Features of Highly, Interpersonal

Communication Relationships

DEFINITION 37 Uniqueness: shaped by the nature and history of particular relationship Interdependence: the fate of the parties is connected Self-Disclosure: sharing important thoughts and feelings; comfort Intrisic Rewards: being with other person is reward enough, developing the relationship is what's important TERM 38

Synchronous Communication

DEFINITION 38 Communication that occurs in real time TERM 39

Social Media

DEFINITION 39 Mediated communication channels primarily used for personal reasons; including text messaging, twitter, email, instant messaging and social networking services TERM 40

Effective Communication

DEFINITION 40 Get the results I/you want