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What method organizes patient records in chronological order according to the department that provided the care? - ANSWERSSOMR (Source-Oriented Medical Record) What should the medical administrative assistant do when closing the office? - ANSWERSActivate the security alarm
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What method organizes patient records in chronological order according to the department that provided the care? - ANSWERSSOMR (Source-Oriented Medical Record) What should the medical administrative assistant do when closing the office? - ANSWERSActivate the security alarm A provider prescribed an EKG for a patient who has a rapid heart rate. What should be recorded for the reason for the EKG? - ANSWERSTachycardia An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. What method should the assistant use to mail the letter? - ANSWERSCertified Mail When preparing a claim, a medical administrative assistant should use what format when entering a date of birth? - ANSWERSMM/DD/YYYY What is the root word meaning of "swallow"? - ANSWERSPhag What is the abbreviation of a type of insurance plan? - ANSWERSPOS (Point of Service) Before adding medical records to a patient's chart, the medical administrative assistant should do what action? - ANSWERSEnsure the provider has initialed reports What is the amount the medical administrative assistant should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split? - ANSWERS$ (The amount represents the 20% that should be sent to the secondary plan. Twenty percent of $360 equals $72.) A patient presents to the provider's office with flu-like symptoms. What action should the medical administrative assistant take first? - ANSWERSMove the patient to an isolated location. A provider is running 30 min behind schedule because of an early morning emergency. What action should the medical administrative assistant take to maintain effective
scheduling in the office? - ANSWERSInform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule. A patient calls with a question about her prescription dosage as it relates to her condition. What action is appropriate for the medical administrative assistant to take? - ANSWERSTake message for the physician. What is the purpose of an encounter form? - ANSWERSTo save time and improve accuracy in data entry. A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as ________________. - ANSWERSDeductible What is required to establish medical necessity on the patient encounter form? - ANSWERSDiagnosis code What form is used to submit health insurance claims for a provider's office? - ANSWERSCMS- What root word means "abdominal wall"? - ANSWERSLapar/o A patient has a diagnosis of hypertension. What describes hypertension? - ANSWERSHigh blood pressure A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with what type of provider? - ANSWERSCardiologist What information is included in an explanation of benefits (EOB)? - ANSWERSClaim adjustments Microsoft Excel is an example of what type of program? - ANSWERSSpreadsheet application What action is appropriate for a medical administrative assistant to take before scheduling a patient for surgery? - ANSWERSVerify the patient's benefits What is the purpose of a matrix? - ANSWERSTo indicate when a provider is unavailable to treat patients A medical administrative assistant instructs a patient to arrive on Monday at 9:00 AM for cast removal because the provider is only available on Monday mornings for that procedure. What method of scheduling is the assistant using? - ANSWERSClustering