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The certified healthcare leader (CHL) exam content outline is a comprehensive document that outlines the specific areas of knowledge necessary to perform the duties of a healthcare leader. The content outline details the percentage weight for each of the four sections that comprise the CHL exam, providing insight into the relative importance of different topics. The outline covers a wide range of subjects, including change management, workplace safety, financial planning, quality management, communication, leadership skills, and more. This detailed outline serves as a valuable resource for healthcare professionals aspiring to become certified healthcare leaders.
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The CHL Exam Content Outline was created through the 2020-2021 job task analysis and outlines the specific areas of knowledge necessary to perform the duties of an Healthcare Leader. The Content Outline also details the percentage weight for each of the four sections which comprise the CHL Exam. The higher the percentage weight, the more heavily the questions in that area will affect your overall test score.
A. Current Sterile Processing techniques, technologies, standards, and regulations B. Outsourcing, standardization, and restructuring C. Surgical procedures, equipment, and surgical instrumentation D. Non-surgical procedures and equipment E. Contractual obligations related to supplies and instrumentation (e.g., Loaner, Consignment, surgical instrument repair) II. WORKPLACE AND EQUIPMENT A. Workflow processes and design in accordance with local, state, and federal standards and regulations, and industry standards and recommendations B. Trends and practices in processing equipment C. Processing equipment lifespan and Instructions for Use (IFUs) D. Facility, utility, and safety requirements as it pertains to Sterile Processing operations III. WORKPLACE SAFETY A. Tools for monitoring and evaluating workplace safety IV. WORKFORCE A. Responsibilities of all Sterile Processing positions B. HR practices and department capacity planning C. Strategic planning processes for staff education and recruitment (e.g., orientation and onboarding) D. Strategic planning processes for staff development, retention, and engagement (e.g., career advancement) E. Technology and tools for workforce planning (i.e., management operating systems) V. FINANCIAL PLANNING A. Financial planning processes, resources, and opportunities B. Forecasting tools, technologies, and processes C. Cost accounting principles that apply to the Sterile Processing department VI. QUALITY MANAGEMENT A. Assessment tools to prepare a risk management plan for the Sterile Processing department B. Hazards within the Sterile Processing department (e.g., chemical exposure, blood-borne pathogens, ergonomics) C. Best practices for infection control as it pertains to Sterile Processing VII. EMERGENCY AND DISASTER PLANNING A. Components of internal and external emergency / disaster plans VIII. COMMUNICATION A. Communication styles and methods (e.g., in-person, email, phone etiquette) IX. PROCESS IMPROVEMENT A. Cross-functional teams and customer needs (e.g., Plan Do Check Act [PDCA], Root Cause Analysis [RCA]) B. Process improvement techniques and strategies (e.g., LEAN)
Revised August 2021; Updated May 2022
Revised August 2021; Updated May 2022
A. Skills, tools, and resources required by staff to perform roles within the Sterile Processing department B. Components of individual tasks within the Sterile Processing department C. Departmental and organizational structure D. Staffing model (e.g., volume, operational hours, processing time) E. Benefits of a cohesive team (e.g., team collaboration) F. Customer service and relationships II. PROCESSES AND WORKPLACE A. Design considerations, standards, regulations, and infection control principles (e.g., AAMI, AORN) B. Standards and resources available to maximize efficiency in key processing areas (e.g., LEAN) C. Instructions for Use (IFUs) and regulatory standards D. Key components to be included in policies and procedures (i.e., standards, regulations, consignment / loaner agreement) III. PROCESS IMPROVEMENT A. Voluntary / regulatory requirements, best practices, and expectations of accreditation agencies B. Team development and meeting preparedness (e.g., task force)
A. Orientation and onboarding process B. Staff recognition and empowerment strategies C. Conflict management (e.g., mediation techniques) D. Ethics, behavioral expectations, and relationship building E. Role and responsibilities of a supervisor and effective supervision techniques II. MENTORING / TRAINING A. Functional areas and tasks performed within the Sterile Processing department (e.g., decontamination, sterilization, assembly and distribution) B. Staff development and education methods and strategies (e.g., return demonstration, learning theories / styles) C. Frequency and methods for completing competency assessment D. Equipment functionalities, troubleshooting techniques, and resources III. COMMUNICATION A. Communication skills and styles (e.g., speaking, listening, negotiating, collaborating) B. Communication techniques, methods, and tools (e.g., email, internal messaging systems, communication boards) C. Communication challenges and barriers D. Sensitive information, privacy policies, and appropriate disposal methods (e.g., HIPAA, social media) IV. LEADERSHIP SKILLS A. Leadership skills and strategies to promote mentorship (e.g., relationship building, leadership training, diversity, inclusion, teamwork)