Docsity
Log inSign up
Docsity
Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity

Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan

Guidelines and tips
Guidelines and tips
Sell on Docsity
Sell on Docsity
Log inSign up

Prepare for your exams

Study with the several resources on Docsity

Find documents

Prepare for your exams with the study notes shared by other students like you on Docsity

Search Store documents

The best documents sold by students who completed their studies

Search through all study resources
Docsity AINEW

Summarize your documents, ask them questions, convert them into quizzes and concept maps

Explore questions

Clear up your doubts by reading the answers to questions asked by your fellow students

Earn points to download

Earn points by helping other students or get them with a premium plan

Share documents
download point icon20 Points

For each uploaded document

Answer questions
download point icon5 Points

For each given answer (max 1 per day)

All the ways to get free points
Get points immediately

Choose a premium plan with all the points you need

Study Opportunities

Choose your next study program

Get in touch with the best universities in the world. Search through thousands of universities and official partners

Community

Ask the community

Ask the community for help and clear up your study doubts

University Rankings

Discover the best universities in your country according to Docsity users

Free resources

Our save-the-student-ebooks!

Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors

From our blog

Exams and Study
Go to the blog

Certified Healthcare Leader (CHL) Exam Content Outline, Exams of Leadership and Team Management

Eastern Maine Community College (EMCC)Leadership and Team Management

The certified healthcare leader (CHL) exam content outline is a comprehensive document that outlines the specific areas of knowledge necessary to perform the duties of a healthcare leader. The content outline details the percentage weight for each of the four sections that comprise the CHL exam, providing insight into the relative importance of different topics. The outline covers a wide range of subjects, including change management, workplace safety, financial planning, quality management, communication, leadership skills, and more. This detailed outline serves as a valuable resource for healthcare professionals aspiring to become certified healthcare leaders.

Typology: Exams

2023/2024

Available from 09/21/2024

star_score_grades
star_score_grades 🇺🇸

3.6

(19)

1.7K documents

1 / 3

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
The CHL Exam Content Outline was created through the 2020-2021 job task analysis and outlines the specific
areas of knowledge necessary to perform the duties of an Healthcare Leader. The Content Outline also details
the percentage weight for each of the four sections which comprise the CHL Exam. The higher the percentage
weight, the more heavily the questions in that area will affect your overall test score.
SECTION 1: PLANNING AND DECISION MAKING
(PERCENTAGE WEIGHT 30%)
I. CHANGE MANAGEMENT
A. Current Sterile Processing techniques, technologies, standards, and regulations
B. Outsourcing, standardization, and restructuring
C. Surgical procedures, equipment, and surgical instrumentation
D. Non-surgical procedures and equipment
E. Contractual obligations related to supplies and instrumentation (e.g., Loaner, Consignment, surgical
instrument repair)
II. WORKPLACE AND EQUIPMENT
A. Workflow processes and design in accordance with local, state, and federal standards and
regulations, and industry standards and recommendations
B. Trends and practices in processing equipment
C. Processing equipment lifespan and Instructions for Use (IFUs)
D. Facility, utility, and safety requirements as it pertains to Sterile Processing operations
III. WORKPLACE SAFETY
A. Tools for monitoring and evaluating workplace safety
IV. WORKFORCE
A. Responsibilities of all Sterile Processing positions
B. HR practices and department capacity planning
C. Strategic planning processes for staff education and recruitment (e.g., orientation and onboarding)
D. Strategic planning processes for staff development, retention, and engagement (e.g., career
advancement)
E. Technology and tools for workforce planning (i.e., management operating systems)
V. FINANCIAL PLANNING
A. Financial planning processes, resources, and opportunities
B. Forecasting tools, technologies, and processes
C. Cost accounting principles that apply to the Sterile Processing department
VI. QUALITY MANAGEMENT
A. Assessment tools to prepare a risk management plan for the Sterile Processing department
B. Hazards within the Sterile Processing department (e.g., chemical exposure, blood-borne pathogens,
ergonomics)
C. Best practices for infection control as it pertains to Sterile Processing
VII. EMERGENCY AND DISASTER PLANNING
A. Components of internal and external emergency / disaster plans
VIII. COMMUNICATION
A. Communication styles and methods (e.g., in-person, email, phone etiquette)
IX. PROCESS IMPROVEMENT
A. Cross-functional teams and customer needs (e.g., Plan Do Check Act [PDCA], Root Cause Analysis [RCA])
B. Process improvement techniques and strategies (e.g., LEAN)
MYHSPA.ORG/CERTIFICATION
PAGE 1 OF 3
Certified Healthcare Leader (CHL)
Exam Content Outline
Revised August 2021; Updated May 2022
pf3

Partial preview of the text

Download Certified Healthcare Leader (CHL) Exam Content Outline and more Exams Leadership and Team Management in PDF only on Docsity!

The CHL Exam Content Outline was created through the 2020-2021 job task analysis and outlines the specific areas of knowledge necessary to perform the duties of an Healthcare Leader. The Content Outline also details the percentage weight for each of the four sections which comprise the CHL Exam. The higher the percentage weight, the more heavily the questions in that area will affect your overall test score.

SECTION 1: PLANNING AND DECISION MAKING

(PERCENTAGE WEIGHT 30%)

I. CHANGE MANAGEMENT

A. Current Sterile Processing techniques, technologies, standards, and regulations B. Outsourcing, standardization, and restructuring C. Surgical procedures, equipment, and surgical instrumentation D. Non-surgical procedures and equipment E. Contractual obligations related to supplies and instrumentation (e.g., Loaner, Consignment, surgical instrument repair) II. WORKPLACE AND EQUIPMENT A. Workflow processes and design in accordance with local, state, and federal standards and regulations, and industry standards and recommendations B. Trends and practices in processing equipment C. Processing equipment lifespan and Instructions for Use (IFUs) D. Facility, utility, and safety requirements as it pertains to Sterile Processing operations III. WORKPLACE SAFETY A. Tools for monitoring and evaluating workplace safety IV. WORKFORCE A. Responsibilities of all Sterile Processing positions B. HR practices and department capacity planning C. Strategic planning processes for staff education and recruitment (e.g., orientation and onboarding) D. Strategic planning processes for staff development, retention, and engagement (e.g., career advancement) E. Technology and tools for workforce planning (i.e., management operating systems) V. FINANCIAL PLANNING A. Financial planning processes, resources, and opportunities B. Forecasting tools, technologies, and processes C. Cost accounting principles that apply to the Sterile Processing department VI. QUALITY MANAGEMENT A. Assessment tools to prepare a risk management plan for the Sterile Processing department B. Hazards within the Sterile Processing department (e.g., chemical exposure, blood-borne pathogens, ergonomics) C. Best practices for infection control as it pertains to Sterile Processing VII. EMERGENCY AND DISASTER PLANNING A. Components of internal and external emergency / disaster plans VIII. COMMUNICATION A. Communication styles and methods (e.g., in-person, email, phone etiquette) IX. PROCESS IMPROVEMENT A. Cross-functional teams and customer needs (e.g., Plan Do Check Act [PDCA], Root Cause Analysis [RCA]) B. Process improvement techniques and strategies (e.g., LEAN)

Exam Content Outline

Revised August 2021; Updated May 2022

Exam Content Outline

Revised August 2021; Updated May 2022

SECTION 2: ORGANIZING

(PERCENTAGE WEIGHT 25%)

I. STAFF MANAGEMENT

A. Skills, tools, and resources required by staff to perform roles within the Sterile Processing department B. Components of individual tasks within the Sterile Processing department C. Departmental and organizational structure D. Staffing model (e.g., volume, operational hours, processing time) E. Benefits of a cohesive team (e.g., team collaboration) F. Customer service and relationships II. PROCESSES AND WORKPLACE A. Design considerations, standards, regulations, and infection control principles (e.g., AAMI, AORN) B. Standards and resources available to maximize efficiency in key processing areas (e.g., LEAN) C. Instructions for Use (IFUs) and regulatory standards D. Key components to be included in policies and procedures (i.e., standards, regulations, consignment / loaner agreement) III. PROCESS IMPROVEMENT A. Voluntary / regulatory requirements, best practices, and expectations of accreditation agencies B. Team development and meeting preparedness (e.g., task force)

SECTION 3: LEADING

(PERCENTAGE WEIGHT 30%)

I. STAFF

A. Orientation and onboarding process B. Staff recognition and empowerment strategies C. Conflict management (e.g., mediation techniques) D. Ethics, behavioral expectations, and relationship building E. Role and responsibilities of a supervisor and effective supervision techniques II. MENTORING / TRAINING A. Functional areas and tasks performed within the Sterile Processing department (e.g., decontamination, sterilization, assembly and distribution) B. Staff development and education methods and strategies (e.g., return demonstration, learning theories / styles) C. Frequency and methods for completing competency assessment D. Equipment functionalities, troubleshooting techniques, and resources III. COMMUNICATION A. Communication skills and styles (e.g., speaking, listening, negotiating, collaborating) B. Communication techniques, methods, and tools (e.g., email, internal messaging systems, communication boards) C. Communication challenges and barriers D. Sensitive information, privacy policies, and appropriate disposal methods (e.g., HIPAA, social media) IV. LEADERSHIP SKILLS A. Leadership skills and strategies to promote mentorship (e.g., relationship building, leadership training, diversity, inclusion, teamwork)