Q1: Please use the Team Effectiveness Model to diagnose the teamwork
problems within the Arctic Mining Consultants Crew. In other words, what
were the key dysfunctional team processes (e.g., the 5-C principles, social
loafing)? How about the team design (e.g., member selection, goal setting,
compensation structure)?
1. Communication issues.
a. Parker’s use of communication was mainly critical rather than constructive. This
caused a lot of misunderstandings and distaste among the team members,
specifically Millar who began to feel like he was unfairly targeted
2. Conflict Management
a. There was no conflict resolution. Parker's approach to taking hold of performance
issues escalated tensions rather than addressing the root causes of low
productivity
3. Social Loafing
a. Boyce and Millar were both showing signs of social loafing, specifically when
they felt like they would not be seen for their efforts. Millar decided to rest
instead of doing the tasks and that highlighted social loafing.
4. Goal setting
a. Parker set clear expectations for his daily production but he didn't adapt those
goals based on the team's conditions which eventually led to the team being
frustrated and disengaged
Team Designs
1. Member selection
a. Parker had been choosing team members based on familiarity, but their skill
levels and work ethic weren't assessed for the project demands
2. Compensation
a. The system they were utilizing didn't include a bonus for meeting goals and didn't
provide any incentivization. It created a sense of competition when it should
promoted collaboration.
3. Role Clarity
a. There were not many defined roles or responsibilities with the team. This
contributed to confusion and inefficiencies with Millar and Boyce not fully
understanding the expectations.
Q2: Please divide 100% of responsibility among the members of the Arctic
Mining Crew, with a higher percentage reflecting that this member
