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CALIFORNIA (CA) ALARM COMPANY
QUALIFIED MANAGER EXAM WITH
VERIFIED QUESTIONS AND ANSWERS
What is the purpose of the Bureau of Security & Investigative Services? question-To manage day to day operations - answer-3. What is the purpose of the qualified manager? question-To protect consumers from mal business practices - answer-3. What is the purpose of the Department of Consumer Affairs? question-To regulate private patrol operators - answer-3. question-The owner of the private security company - answer-3. Who is the private patrol operator? question-Corporation - answer-4. What type of entity does a California-based private security company need to be?
question-When it's impossible to send mail to the physical address or when the address is the PPO owner's primary residence. - answer-4. When can you use a PO Box as the business mailing address? question-A Branch Office Certificate (BOC) (BPC 7582.21) - answer-5. What do you need when you conduct business anywhere but the office listed on BSIS records? question-BPC 7582.21 - answer-5.3 Branch Offices What is BPC that requires you to obtain a BOC when conducting business outside the listed address on BSIS records? question-Commercial Liability Insurance, Workers' Compensation Insurance, and Business vehicle insurance - answer-6.0 Insurance Requirements What are the three insurance requirements for PPOs? question-$1,000,000 commercial liability insurance policy. $500,000 for property damages and $500,000 for bodily injuries - answer-6.1 Commercial General Liability What is the minimum limit of commercial liability insurance for a PPO offering armed security services?
question-16 hours of electives (First aid, firearms, baton, de-escalation, diversity) - answer-10. Cont. Training How many hours of training must they complete within six months of placing a security officer on a post? question-guard card, driver's license, and social security card or birth certificate - answer-10. Hiring Security Officer When hiring a new security officer, what documents do you need? question-Every two years (BPC 7583.2) - answer-10.3 Hiring Security Officer How often does a security officer need to renew their guard card? question-18 years old, pay state for application, 40 hour course, pass exam, fingerprints - answer- 10.1 Process of Becoming A Security Officer Whats the process of becoming a security officer? question-The left breast area of their uniform - answer-10.4 Uniform Where must a security officer wear their badge?
question-PPO name, "Private Security", Employee # - answer-10.4 Uniform What three pieces of information must be displayed on every badge? question-PPO name, and "Private Security" - answer-10.4 Uniform What pieces of information must be displayed on every shoulder patch? question-8 hours - answer-10.8 Baton How many hours of training is required to obtain a baton permit? question-16 hours - answer-10.10 Firearm How many hours of training are required to obtain an exposed firearms permit? question-24 hours - answer-10.10.5 Reportable Events When a security officer discharges a firearm, within how many days must they report the incident to the PPO? question-7 days - answer-10.10.5 Reportable Events
allowed to perform work for more than one different organization. - answer-11.1 Proprietary Security Services Act What is a PSSE? question-Under BPC 7574.1, Proprietary Security Officer is an unarmed individual (no exposed firearm allowed, only CCW) employed by a PSSE whose services are not contracted to any other entity or person and who is required to wear a distinctive uniform identifying the individual as a security officer. - answer-11.1 Proprietary Security Services Act What is a PSO? question-Misdemeanor and $10,000 fine - answer-12.1 Private Security Services Act What is the penalty for someone without a PPO and intent to commit fraud? (gives business card, telling clients their licensed, showing they are a PPO) question-Misdemeanor and $5,000 fine - answer-12.1 Private Security Services Act What is the penalty for someone without a PPO and without intent to commit fraud? question-Security officers are not allowed to detain people. The exception is under merchant privilege. You must have an agreement with every single tenant to act on their behalf. - answer- 1 2.7 Merchant Privilege
What is merchant privilege? question-PPO is allowed to investigate incidents about loss, theft, embezzlement, misappropriation, or concealment of property hired to protect. However, PPO would need a private investigator license to investigate anything else outside this scope. - answer-12. Investigative Authority What is the limit to any PPOs investigation authority? question-Authority-employer policy allows security officers to search employee bags before leaving the store. Whether officer is searching employees or customer's bags, officer needs to be looking for items belonging to the client (shrinkage) and not for unrelated stolen items. - answer- 13.2 Authority - Employer Policy What is authority-employer Policy? question-When there is imminent danger to our own life or someone else life - answer-14. Lethal Force When is lethal force justified? question-For state law, you may not require or demand an employee or applicant to take a lie detector test. If you give applicants in writing their right to refuse taking a lie detector test =, then you may give employees a test. If you are engaging in interstate commerce, the law allows private security firms to use polygraphs. If you engage in interstate commerce, you have a
question-FMLA and CFRA are similar. These acts authorize employees to take unpaid or paid leave to care for oneself or another. - answer-16.3 Family & Medical Leave Act (FMLA) and California Family Rights Act (CFRA) What is the purpose of the Family & Medical Leave Act (FMLA)/ California Family Rights Act (CFRA)? question-employees cannot work more than 8 hours in any workday or more than 40 hours in any workweek without overtime pay. 1 1/2 times pay rate for all hours between 8-12 hours and over 40 hours in workweek. 1 1/2 pay rate for first eight hours worked on the seventh day of week, 2 times pay rate for all hours worked excess of 12 hours and all hours worked in excess of 8 ours on seventh consecutive days of work. - answer-16.4 Pay Considerations What are some pay considerations? question-When you have more than 50 employees working full time, you need to offer affordable medical benefits. Medical benefits are considered "affordable" when cost does not exceed 9.56% of employee's household income. Health insurance coverage to at least 95% of full time employees ($2,320 fine per employee, but first 30 not included). Small Business Health Option Program (SHOP) coverage should be offered only to full time employees. - answer-16. Affordable Care Act What is the purpose for the Affordable Care Act?
question-Law requires employers to allow full time and part time employees up to three days of sick leave per year. - answer-16.6 Sick Leave Benefits What kind of sick leave benefits should employees have? question-Direct, random, electronic clock, and electronic surveillance - answer-17.0 Supervision What are four supervision techniques? question-An employer is responsible for the wrong doings of his employees. Respondeat Superior (BPC 7582.15) a licensee shall at all times be legally responsible for the good conduct in the business of each of their employees, including manager. - answer-17.1 Vicarious Liability What is vicarious liability? question-The most desirable supervision technique is direct supervision ideally. The supervisor is able to address any concerns within a matter of minutes because the supervisor is on property. Accessible to client, someone for client to hold accountable, officer less likely to engage in misconduct. For every 5 to 7 officers, you should have one supervisor. - answer-17.2 Direct Supervision Why is direct supervision the most desirable supervisory technique?
question-pass the policy manual to an attorney for review and recommendations. Ensure all policies are enforced uniformly against all employees. - answer-18.0 Discipline What should be the first thing you do after you purchase a policy manual? question-Training Perspective - answer-18.2 Training & Retraining The intent of any disciplinary action comes from a ________________ __________________. question-Training-related questions - answer-18.2 Training & Retraining When an employee commits a minor working infraction, ask _____________ ______________ ______________. question-When an employee cant fix the minor workplace infraction with training and retraining, then its time to step it up a notch to a memorandum or oral reprimand. - answer-18.3 Counseling Memorandums & Oral Reprimands When is it appropriate to use a memorandum or oral reprimand? question-Memorandum 3 Elements:
- What work place infraction was committed?
- What employee will do to avoid committing another infraction (corrective action).
- What will happen if employee commits another similar workplace infraction. - answer-18. Counseling Memorandums & Oral Reprimands What are the three elements to write in a memorandum? question-6 months to 1 year - answer-18.3 Counseling Memorandums & Oral Reprimands After disciplining an em[loyee, how long should you wait to destroy memos when an employee stays out of trouble? question-To prevent lawsuit from employee claiming discipline was arbitrary. - answer-18. Written Reprimand Why is it so crucial for reprimands to be written records tracking employee misconduct? question-To prevent negligence lawsuit from client for employing troubled employee - answer- 18.4 Written Reprimand Besides preventing a lawsuit from employees claiming discipline was arbitrary, what is another reason reprimands need to be written records? question-When ofc misconduct continues even after a written reprimand. - answer-18. Suspension
- medicare tax
- honor wage garnishments - answer-19.1 Payroll Deduction When you hire an officer, what must you withhold from each paycheck? question-1. insurance premiums
- deductions authorized to cover
- union dues
- retirement plan
- medical insurance plans
- payments on a loan
- any other deductions benefiting the employee - answer-19.1 Payroll Deduction What are you allowed to deduct from employee checks? question-1. uniforms (unless employee fails to return the uniform & agreed in writing)
- business expenses
- medical or physical exams
- gratuities
- loss of equipment unless willfully lost gear
- customary tools or equipment to do the job - answer-19.1 Payroll Deduction What are you NOT allowed to deduct from employee checks?
question-seven - answer-19.2 Payroll Periods Pay officer within ________ days of payroll period ending. question-Termination = immediately
- final check
- wages
- accrued vacation - answer-19.2 Payroll Periods When you terminate an officer, when should they receive their final paycheck? question-Quits w/72 hr notice = Wages
- accrued vacation
- at time of quitting - answer-19.2 Payroll Periods When an officer quits with 72-hour notice, when should they receive their final paycheck? question-Quits w/out 72 hr notice = Wages
- accrued vacation
- w/in 72hrs of quitting
- final check mailed - answer-19.2 Payroll Periods
question-VERIFY that the guard card is current and has a COPY of the guard card in the officer's employee file - answer-20.0 PPO Responsibilities When hiring an officer, the PPO needs to __________ the guard card is current and create officer file with a ___________ of guard card. question-True - answer-21.1. State & Other Record Keeping True or False When security officer requests for a copy of their employee file, a copy must be produced. question-Keep incident reports for as long as the statute of limitations allows for the lawsuits you may be exposed to. Better business practice is to keep all business records between 4 1/2 to 5 years. Personal Injury Lawsuits - 2 years Property Damage Lawsuits - 2 years Breach of Written Contract - 4 years Breach of Oral Contract - 2 years Government Agency Claims - 6 months - answer-21.2 Maintaining Logs & Incident Reports How long should you keep incident reports?
question-30 days - answer-21.3 Right To Inspect Files Employees have the right to inspect and receive copies of personnel files and records related to employees' performance or grievances. Inspections are allowed, but no later than ___________ days from the date of request. question-True - answer-21.3 Right To Inspect Files True or False When a security officer requests copies of their employee profile, you do not need to provide records related to investigations of a possible crime, letters of reference, ratings, reports, or records obtained prior to employees' employment. question-21 days Labor code 226(b) - answer-21.3 Right To Inspect Files Produce accurate payroll records requests within ____________ days from date of request. question-1. application of employment
- payroll authorization form
- notices of commendation, warnings, discipline, and termination
- notices of wage attachment or garnishment
