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Which definition used for quality evaluates how well a product performs its intended function? Fitness for use Support services Value for price paid Psychological criteria - Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? Statistical quality control charts Fitness quality for use 14 points for quality improvement Product design quality - 14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? ISO 1400 ISO 9002 ISO 9001 ISO 9000 - ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? Scatter diagram Control chart Flowchart Checklist - Checklist Which quality control tool should be used to monitor the current status or end result of a process? Checklist Flowchart Control chart Scatter diagram - Control chart Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process? Baseline for managing quality process; investment in preventative costs; budgeting Enhance competition; understand consumer preferences; maintain communication with operations Review and recommend product changes; satisfy customer needs; open communication Reward employees; motivate staff performance; manage operations planned changes - Enhance competition; understand consumer preferences; maintain communication with operations
The most common measurement process How close one is to a target and how consistent one is with the average performance What a process is capable of and how long it will take to conclude Parts per million on the capability index - How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? Choose 2 answers Technical tools People involvement Job design Facility location - Technical tools People involvement Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? Screen patients and schedule follow-up appointments for those who have the most serious injuries Screen patients and fast-track those with minor ailments Screen patients and send the last 25 to another facility
See each patient in the order in which they arrived - Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? Choose 2 answers Closeness to manufacturing facilities Proximity to customers Warehouse storage Quality-of-life issues - Proximity to customers Quality-of-life issues What is a key factor of a location analysis for a service company? Relations with community Best operation level Effective capacity Proximity to customers - Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? Production capacity Software development Capacity planning Current economic conditions - Capacity planning Which capacity planning measurement tells how much capacity a company is using?
Choose 2 answers Throughput time Proximity to sources of supply Building employee relations Site considerations - Proximity to sources of supply Site considerations What is a major factor in the decision to locate a business near its primary market territory? Proximity to customers Proximity to a community center Proximity to parks Proximity to labor - Proximity to customers A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? By using the load-distance model By using the transportation method By using the center-of-gravity approach By using the break-even analysis - By using the center-of-gravity approach Which two types of operations include repetitive processes? Choose 2 answers
Project process Line process Batch process Continuous process - Line process Continuous process A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? Choose 2 answers Project process Line process Batch process Continuous process - Batch process Project process What is a bottle neck in a flow chart? Two stages operating independently The longest task in the process The point where production is evened out Multiple storage areas - The longest task in the process Which formula would compute process velocity?
Group technology Process performance metrics Manufacturing technology Statistical reduction control - Group technology Which instrument would use an allocation process for space requirements in an industry scenario? Block plan From-to matrix Relationship chart (REL) Rectilinear distance - Block plan What would be an organization's next step after it has revised or implemented new operations? Follow up to make sure the new operation resolves quality problems Reverse the order of the operation to determine that all workers know how to complete the operation Revise the order of the operation before putting it into service to ensure the order of the operation Conduct a final analysis of the existing operation one more time - Follow up to make sure the new operation resolves quality problems Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis? They may have suggestions for improving the operation. They know how an operation has always been done with no need to change.
They are experts in their field. They may resist training on new machines. - They may have suggestions for improving the operation. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process? Performance time Observed time Normal time Standard time - Standard time Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling? Job entitlement Job enrichment Job rotation Job rating - Job enrichment Which work system acknowledges the benefits of employee proficiency? Employee longevity Enhanced employee relations Labor specialization Lower operating cost - Labor specialization
ISO 9001 standards - Lean systems Why is kanban significant to the "pull" system? It requires that all work items are sized the same. It specifies the exact quantity of a product that needs to be produced. It is a process that is only for support or maintenance. It is a process that highlights the highest-performing organization. - It specifies the exact quantity of a product that needs to be produced. What are two product system differences between the push and pull processes? Choose 2 answers Push moves the product forward in anticipation for demand. Push lowers cost due to overproduction. Pull develops additional products. Pull eliminates excessive inventory. Push enhances employee relations. Pull initiates quality control. - Push moves the product forward in anticipation for demand. Pull eliminates excessive inventory. Which function does marketing play in a just-in-time (JIT) organization?
JIT marketing focuses on producer-driven quality. JIT marketing simplifies inventory flow. JIT marketing focuses on customer-driven quality. JIT marketing synchronizes product demand with assembly. - JIT marketing focuses on customer-driven quality. How does a just-in-time (JIT) system influence all functional areas within a company? Choose 2 answers Companies are able to reduce waste. Companies develop new ways to generate revenue. Companies enhance workers' ability to perform. Companies' workers demonstrate intrinsic values. Companies can participate when it is convenient. - Companies are able to reduce waste. Companies develop new ways to generate revenue. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment? Choose 2 answers
A company manufactures and distributes its own products. When should the company consider outsourcing its distribution? When the company can no longer accurately forecast its transportation costs When the company's distribution costs are the lowest in the industry When the company determines that distribution is no longer a core function When new federal regulations give the company a competitive advantage - When the company determines that distribution is no longer a core function What is the measure of how much supply chain is owned or operated by the manufacturer? Vertical integration Horizontal integration Insource integration Outsource integration - Vertical integration Which two areas should managers consider in order to adapt to the business dynamics affecting their company? Choose 2 answers Their control over internal operations Their influence and leverage over supplies Their influence over future legislation and regulations Their advertising costs - Their control over internal operations
Their influence and leverage over supplies What are two strategic objectives for every member of the supply chain? Choose 2 answers Increasing cost effectiveness Becoming more efficient Increasing end-customer demand Finding the best distribution location Reducing production and delivery times - Increasing cost effectiveness Becoming more efficient How does the status of overall customer satisfaction support supply chain objectives? It measures space requirements. It measures efficiency. It measures compliance. It measures capacity utilization. - It measures efficiency. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization? SCOR (Supply Chain Operations Reference) RFEAU (Reliability Flexibility Expenses and Asset Utilization) SCAM (Supply Chain Accreditation Model) SCM (Supply Chain Metrics) - SCOR (Supply Chain Operations Reference)
Subcontract a portion of production capacity Hire and train new full-time employees - Hire temporary workers Subcontract a portion of production capacity What are two reasons a company might be hesitant to provide overtime as a capacity-based option? Choose 2 answers Overtime results in a buildup of excess inventory. Overtime is not a long-term solution. Overtime is typically a 50% wage premium. Overtime decreases the labor cost per unit. - Overtime is not a long-term solution. Overtime is typically a 50% wage premium. Overtime is typically a 50% wage premium. It is more risky. It is time consuming. It negatively affects subcontracting. It negatively affects hiring and firing. - It is more risky. Which element is part of a financial plan? Budget projections SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis Product pricing
Compensation planning - Budget projections Why is the marketing plan essential to the creation of the aggregate plan? The actual market demand in the marketing plan is required to make adjustments to other plans. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels. The marketing plan provides insight into operations goals and activities for the year. Research and development in the marketing plan drives new products. - The marketing plan provides insight into operations goals and activities for the year. What is meant by "duration of the change"? The length of time one expects to need the different level of capacity The size of the change needed The percentage of normal operating capacity The fiscal impact of the change on the strategic plan - The length of time one expects to need the different level of capacity Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?
