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C202 Managing Human Capital Exam
questions and complete answers
What is the goal of affirmative action? By seeking to remedy past practices that innately caused an adverse effect on applicants A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women. Why is this case a potential demonstration of adverse impact? Adverse impact is unintentional and relates to standard policies applied to all employees. Which protected classes must a company set hiring goals for under Executive Order 11246? Minorities and women An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an at-will employment relationship? An employer can terminate an employee for an immoral reason. Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job? The Family and Medical Leave Act of 1993 What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994? To prevent discrimination against employees who may be called into active military service Which event should be covered under workers' compensation? Breaking an arm while at work
How does an organization's human resource strategy support the organization's business strategy? By helping it to acquire, develop, motivate, and retain the talent needed to fulfill its strategy What is a primary function of human resource management? Retaining talent How does effective human resource management improve organizational performance? By enhancing a company's ability to cope with growth and change Which characteristic of an employee should human resource management focus on to enhance organizational culture? Fit within an organization Which belief is an example of bias creating barriers to equal treatment in an organization? Extroverted employees are the most effective. Which factor in successful organizational change can be provided through effective human resource management? Trust What is the organization's formal system of task, power, and reporting relationships called? An organizational structure How does human resource management support organizational leadership? By acquiring, hiring, developing, and retaining the right talent Which decision can human resource management assist with during the combination stage of mergers and acquisitions? When to declare the combination a success
An employee has the necessary training and skills for a position, but has a different set of values than the employer. How does sourcing affect recruiting? Effective sourcing improves the compatibility of talent pools to open positions. What is a benefit of external recruiting? External hires can bring in new ideas and insights. Which request might be asked during a case interview? Explain how you would react if you were asked by a coworker to take shortcuts to meet job expectations. Why might human resource managers place limited importance on distributive fairness in the hiring process? Only those hired tend to appreciate the outcomes of the process. Which step in an effective training program involves determining the best setting, methods, and materials to be used? Designing training systems Which type of training includes both role-playing and action learning? Experiential training What does a person's learning style determine? The instructional methods that are the most effective for training During which level of Kirkpatrick's training evaluation might participants take a test on the training materials? Learning
How can performance management help an organization evaluate change initiatives, training procedures, and new technologies? By generating useful data How can goal setting boost employee performance? By focusing attention on specific objectives Which source of performance information is most knowledgeable about an employee's day-to-day performance in self-managed teams? Co-worker How does providing regular feedback to employees relate to their goals? It helps direct progress toward goals. An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving? Written warning Place the steps of progressive discipline in order from first (1) to last (4). Select your answer from the pull-down list. 2: Written warning 1: Counseling 3: Suspension w/out pay 4: Termination
Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces? Occupational Safety and Health Administration (OSHA) What are two physical changes that can be made to prevent workplace violence? Choose 2 answers
- Implementing key card access
- Putting in silent alarms Which tactic can employers use to improve employee engagement and motivation towards safety? Incentives How does a safe workplace positively relate to employee motivation and engagement? It encourages an environment for high employee production performance. What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts, or other official documents? Legitimating Which act was intended to curb common work stoppages, strikes, and general labor conflict? Wagner Act What is a psychological contract in the workplace? The hidden expectations and promises between an employer and an employee
Which type of compensation can developmental opportunities be considered? Non-financial compensation What is a disadvantage of a pay-for-performance plan? It could promote unintended consequences. What are two reasons why companies offer employee benefits? Choose 2 answers 1: To provide employees with work-life balance 2: To boost employee satisfaction Which type of a benefit are domestic partner benefits? Optional What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days? To decrease employee absenteeism What is the goal of an organization that offers an on-site day care for children and elderly people? To decrease employee stress What is the result of people being committed to, involved with, enthusiastic, and passionate about their work? Employee engagement
What is the difference between replacement planning and succession management? Identifying specific backup candidates versus building feeder groups up and down the leadership pipeline What is an example of workforce redeployment? A firm assigning a Java IT expert to a new client requesting a Java IT engineer Which situation is an example of a managerial ethical dilemma? Being asked to directly supervise a family member A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. Which standard is being applied to resolve this ethical dilemma? Rights standard
