Business Process Modeling: Royalty Accounting at Pearson Publishing, Essays (university) of Computer Security

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Business Process Modeling BSA/ 14 December 2017 Pat Gomes

Business Process Modeling A business process model is a simple yet useful tool. It guides decision-makers by displaying potential system improvements using diagrams to describe the business flow. The model is representative of a process, "a business process then is a standard method used for accomplishing a particular task necessary for an organization to function" (Valacich, George, 2017). Symbols are used to illustrates different phases of the business flow. Figure 1 displays the basic symbols used in business process models: Figure 2 displays a generic business process model: Circle- shows an Event. It is the starting point. Square- shows Activity. An action must take place for the process to be completed. Diamond- shows a Gateway. This is a decision point. Arrow pointed to the right- shows Flow. This shows the order in which activities occur.

Pearson royalty accounting system currently operates as follows: Sales system receives every transaction from book sales including online vendors such as Amazon.com, BarnesandNoble.com, Walmart.com, etc. Ground sales are included from merchants such as Barnes and Noble, Walmart, Borders, B. Dalton, and the like. The transactions must pass through company firewalls then the switch and routers send the data to its appropriate location for additional action. The data hits the company servers where it is then stored for future use. Pearson royalty department employees work in the RAS system to answer author inquiries, fix author statements, and make royalty payments. The system will generate monthly book statements for each writer whether the author had book sales or not and send out a payment to the authors who sold books. Payment is the form of a Pearson company check. The RAS system can generate various reports deemed necessary by management for their review. The system works well and has worked proficiently for many years. However, Pearson has grown so too has it, clients. Thus, a method to handle the increase in sales and author data is imperative. Many of our authors continue to complain and address concerns about the accuracy of their statements and the timely payment of their book royalties. The process has become legacy and is hurting operations. With the new system proposed, Pearson can deliver a more proficient process and foster improved customer satisfaction. Figure 3 illustrates the current royalty accounting system:

The new royalty accounting system business process model shows what was improved to sufficiently handle business growth. Hiring more employees to work with the additional workstations will afford a more efficient accounting process. The added workforce and software will be adequate for managing the business growth. Authors can receive improved and dedicated service from improved accurate royalty statements and quicker payments. Moving data storage consisting of all transactions and author personal information to the purchased Google Global cloud computing tremendously enhances in-house server efficiency as storage space and computing power is increased. Dramatic improvement in system flow and continuity will reduce author inquires from seven to ten days down to two to three. Figure 4 demonstrates the new and improved Pearson royalty accounting system:

References Joell, B. (2017, December). [Figure 3. Figure 4]. Royalty Accounting System or RAS. Created in Visio. Valacich, J., George, J. (2017). Modern Systems Analysis and Design. (8th^ ed). Appendix 7D. Business Process Model. p. 246-249. Boston, MA. Pearson. Retrieved from https://phoenix.vitalsource.com/#/books/9781323456859/cfi/6/208!/4@0.00: Valacich, J., George, J. (2017). [Figure 1. Figure 2]. Modern Systems Analysis and Design. (8th ed). Appendix 7D. Business Process Model. p. 246-249. Boston, MA. Pearson. Retrieved from https://phoenix.vitalsource.com/#/books/9781323456859/cfi/6/208!/4@0.00: