Business Information Systems and Strategic Decision Making, Exams of General Surgery

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CIS Surgical Instrument Specialist Exam 1

Quiz Study Guide with Correct Answers

100% Pass | Graded A+

David Mungai [Date] [Course title]

CIS Surgical Instrument Specialist Exam

1 Quiz Study Guide with Correct

Answers 100% Pass | Graded A+

raw facts that describe the characteristics of an event or object - Answer>> Data data converted into a meaningful and useful context - Answer>> Information information collected from multiple sources such as suppliers, customers, competitors, partners and industries that analyzes patterns, trends and relationships through strategic decision making - Answer>> Business Intelligence Skills, experience, and expertise coupled with information and intelligence that creates a person's intellectual resources

• Knowledge worker - Answer>> Knowledge a collection of parts that link to achieve a common purpose
• Are the primary enabler of cross functional operations - Answer>> System A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part. - Answer>> Systems thinking - information that returns to its original transmitter and modifies the transmitter's actions.
• Car's system continuously monitors the fuel level and turns on a warning light if the gas level is too low. - Answer>> Feedback-

o Supply chain - Consists of all parties involved in the procurement of a product or raw material - Answer>> Supplier power High when there are many alternatives to a product or service and low when there are few alternatives - Answer>> Threat of substitute products or services to High when it is easy for new competitors to enter a market and low when there are significant entry barriers o Entry barrier - A feature of a product or service that customers have come to expect and entering competitors must offer the same for survival - Answer>> Threat of new entrants - High when competition is fierce in a market and low when competitors are more complacent o Product differentiation - Occurs when a company develops unique differences in its products or services with the intent to influence demand - Answer>> Rivalry among existing competitors A standardized set of activities that accomplish a specific task, such as a specific process - Answer>> Business process Views a firm as a series of business processes that each add value to the product or service - Answer>> Value chain analysis

inbound logistics, operations, outbound logistics, marketing and sales, service - Answer>> Primary value activities Acquires raw materials and resources, and distributes - Answer>> Inbound logistics

Transforms raw materials or inputs into goods and services - Answer>> Operations Distributes goods and services to customers - Answer>> Outbound logistics Promotes, prices, and sells products to customers - Answer>> Marketing and sales provides customer support - Answer>> Service firm infrastructure, human reosurce management, technology development, procurement - Answer>> Support value activities Includes the company format or departmental structures, environment, and systems - Answer>> Firm infrastructure Provides employee training, hiring, and compensation - Answer>> Human resource management Applies MIS to processes to add value - Answer>> Technology development Purchases inputs such as raw materials, resources, equipment, and supplies - Answer>> Procurement the analysis and redesign of workflow within and between enterprises

• A company can improve the way it travels the road by moving from foot to horse and then horse to car - Answer>> Business process reengineering (BPR) The management of information flows between and among activities in a supply chain to maximize total supply chain

baseline values the system seeks to attain - Answer>> Benchmarks a process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance - Answer>> Benchmarking number of people who visit a site, click on an ads and are taken to the site of the advertiser - Answer>> Click-through % of potential customers who visit a site and actually buy something - Answer>> Conversion rate sales dollars generated per dollar of advertising - Answer>> Cost per thousand average number of page exposures to an individudal visitor - Answer>> Page Exposures enables organizations to measure and manage strategic initiatives. Provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results - Answer>> Balanced scorecard Employees develop, control, and maintain core business activities required to run the day-to-day operations Structured decisions - Answer>> Operational Decision Making Situations where established processes offer potential solutions - Answer>> Structured decisions

employees evaluate company operations to identify, adapt to and leverage change

• Semistructured decisions - Answer>> Managerial Decision Making Occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision - Answer>> Semistructured decisions Managers develop overall strategies, goals, and objectives
• Unstructured decisions - Answer>> Strategic Decision Making Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice - Answer>> Unstructured decisions models information to support managers and business professionals during the decision-making process uses OLAP - Answer>> Decision support system (DSS) a specialized DSS that supports senior level executives within the organization Consolidation Drill Down Slice and Dice - Answer>> Executive information system (EIS) Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems - Answer>> Expert system Attempts to emulate the way the human brain works - Answer>> Neural Network

Buyer Power -manipulating costs that make customers reluctant to switch to another product - Answer>> Switching cost Buyer Power -Rewards customers based on the amount of business they do with a particular organization - Answer>> Loyalty Program Supplier Power -consists of all parties involved in the procurement of a product or raw material - Answer>> Supply Chain Threat of new entrants -a feature of a product or service that customers have come to expect and entering competitors must offer the same for survival - Answer>> Entry barrier Rivalry among existing competitors -occurs when a company develops unique differences in its products or services with the intent to influence demand - Answer>> Product differentiation suppliers - Answer>> upstream customer - Answer>> downstream the smallest or basic unit of information - Answer>> data element a person, place, thing, transaction or event about which information is stored - Answer>> entity a field or group of fields that uniquely identifies a given entity in table - Answer>> primary key

a primary key of one table that appears an attribute in another table and acts to provide a logical relationship - Answer>> foreign key a new way of doing things that initially does not meet the needs of existing customers - Answer>> disruptive technology