Docsity
Docsity

Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity


Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan


Guidelines and tips
Guidelines and tips

Effective Business Communication: The Role of Body Language, Voice Tonality, and Words, Essays (university) of Accounting

An overview of communication as a process of transferring information from one entity to another through speech, writing, or signs. It highlights the importance of effective business communication in corporate life, discussing its role in management-employee relationships, coordination, and motivation. The document also explores the three major parts of face-to-face communication: body language, voice tonality, and words, and their respective percentages of impact. Additionally, it covers downward communication, upward communication, and the grapevine or informal communication.

Typology: Essays (university)

2015/2016

Uploaded on 11/14/2016

chandrajeet
chandrajeet 🇮🇳

1

(1)

3 documents

1 / 16

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
BUSINESS
COMMUNICATION
pf3
pf4
pf5
pf8
pf9
pfa
pfd
pfe
pff

Partial preview of the text

Download Effective Business Communication: The Role of Body Language, Voice Tonality, and Words and more Essays (university) Accounting in PDF only on Docsity!

BUSINESS

COMMUNICATION

Communication is commonly defined as "the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs“

Communication is a process of transferring information from one entity to another

There are three major parts in human face to face communication which are body language, voice tonality, and words.

According to a research conducted:

55% of impact is determined by body language —postures, gestures, and eye contact, 38% by the tone of voice, and 7% by the content or the words used in the communication process.

Although the exact percentage of influence may differ from variables such as the listener and the speaker, communication as a whole strives for the same goal and thus, in some cases, can be universal.

Importance of Effective Business

Communication in Corporate Life

  • (^) It is an essential ingredient in Management-It is an essential ingredient in Management-

Employee relationshipEmployee relationship

  • (^) Communication is a tool of supervisionCommunication is a tool of supervision
  • (^) Communication of information, ideas andCommunication of information, ideas and

decisions is a basic necessitydecisions is a basic necessity

  • (^) Good communication is important forGood communication is important for

coordinationcoordination

  • (^) Communication leads to development of

understanding which is necessary for group effort

  • (^) Communication helps release emotional

tension of workers

  • (^) It encourages ideas and suggestions
  • (^) Maintains good Human Relations
  • (^) Basic tool for motivation and morale

(ENCODES)SENDER MESSAGE (DECODES)^ RECEIVER

MEDIUM

NOISE

FEEDBACK

FORMS OF COMMUNICATION

Some of the most typical downward communication channels include the following:

Written directives

Face-to-face Conversations

Use of Public Address System

Bulletin Boards

Company in-house journals

UPWARD COMMUNICATION

  • (^) Upward Communication provides feedback
  • (^) It travels from subordinate to superior
  • (^) The most common purpose of this information flow is provide feedback on how well things are going
  • (^) Traditionally there used to be very little upward communication and employees used to give required reports , however, with changes in modern management philosophy, organizations encourage upward communication

GRAPEVINE OR INFORMAL COMMUNICATION

Every organization has one informal communication network- the “grapevine” that supplements official channels

This flow of communication follows no set lines, nor any definite rules, but spreads like grapevine in any direction, anywhere, and spreads fast