Effective Business Communication: The Role of Body Language, Voice Tonality, and Words, Essays (university) of Accounting

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BUSINESS

COMMUNICATION

Communication is commonly defined as "the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs“

Communication is a process of transferring information from one entity to another

There are three major parts in human face to face communication which are body language, voice tonality, and words.

According to a research conducted:

55% of impact is determined by body language —postures, gestures, and eye contact, 38% by the tone of voice, and 7% by the content or the words used in the communication process.

Although the exact percentage of influence may differ from variables such as the listener and the speaker, communication as a whole strives for the same goal and thus, in some cases, can be universal.

Importance of Effective Business

Communication in Corporate Life

• (^) It is an essential ingredient in Management-It is an essential ingredient in Management-

Employee relationshipEmployee relationship

• (^) Communication is a tool of supervisionCommunication is a tool of supervision
• (^) Communication of information, ideas andCommunication of information, ideas and

decisions is a basic necessitydecisions is a basic necessity

• (^) Good communication is important forGood communication is important for

coordinationcoordination

• (^) Communication leads to development of

understanding which is necessary for group effort

• (^) Communication helps release emotional

tension of workers

• (^) It encourages ideas and suggestions
• (^) Maintains good Human Relations
• (^) Basic tool for motivation and morale

(ENCODES)SENDER MESSAGE (DECODES)^ RECEIVER

MEDIUM

NOISE

FEEDBACK

FORMS OF COMMUNICATION

Some of the most typical downward communication channels include the following:

Written directives

Face-to-face Conversations

Use of Public Address System

Bulletin Boards

Company in-house journals

UPWARD COMMUNICATION

• (^) Upward Communication provides feedback
• (^) It travels from subordinate to superior
• (^) The most common purpose of this information flow is provide feedback on how well things are going
• (^) Traditionally there used to be very little upward communication and employees used to give required reports , however, with changes in modern management philosophy, organizations encourage upward communication

GRAPEVINE OR INFORMAL COMMUNICATION

Every organization has one informal communication network- the “grapevine” that supplements official channels

This flow of communication follows no set lines, nor any definite rules, but spreads like grapevine in any direction, anywhere, and spreads fast