Download Business Administration Exam Master Detailed Questions and Expert Answers and more Exams Business Administration in PDF only on Docsity!
Business Administration Exam Master Detailed
Questions and Expert Answers
Which of the following is an example of a tort associated with the invasion of privacy: A company uses an athlete's photo without permission to imply the endorsement of the product. As an audience member, which of the following should you do to encourage a speaker during an oral presentation? Smile Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of defending an idea objectively. A primary use of flow charts in business documents or presentations is to explain relationships. When writing e-mail correspondence to customers and coworkers, it is important to remember that the messages are often seen by people other than the recipients. Jessica must develop an analytical report that assesses the product opportunities for 18- to 34-year-old sports enthusiasts in the greater Seattle area. What type of analytical report is Jessica writing? Market analysis
In which component of a research report should the writer place the following statement: "Based on our findings, we believe that it is imperative that PNJ Corporation make the necessary adjustments." Recommendations Which of the following is an example of a purpose statement in a research report: In this study, we will examine the causes and effects of global warming. It is appropriate for a participant to ask questions during a staff meeting when s/he needs a point clarified. An example of how a company can reinforce its "environmentally friendly" image through its employees is by giving a(n) extra day of vacation for riding a bike to work instead of driving. One form of technology that businesses use to personalize their ongoing communication with customers is opt-in e-mail. A luxury spa has experienced decreased sales. The owner believes the reason is a rise in unemployment in the area. What external environmental factor does this represent? Economic Which of the following is NOT a characteristic of private enterprise: A person's income depends mainly on the income their parents made. Past sales records show that sales increased at a clothing store when a 10th rack of clothing was added to the store floor. However, when an 11th rack is added, sales increased by only 1%. In economics, this is explained by the law of diminishing returns.
What issue is associated with product names that businesses often encounter when they start to sell their products internationally? Translation issues Because Allison is meeting with a foreign businessperson whose culture places a great importance on modesty and a simple personal appearance, she should wear conservative apparel. A businessperson offended a foreign client when s/he continuously made an insulting gesture. As a result, the client severed ties with the businessperson's company. This situation could have been avoided if the businessperson had taken the time to learn about the client's culture before the meeting. Which of the following is an example of an employee exhibiting self-confidence: Jane believes that she can respond to unknown circumstances in a positive, calm way. Cameron said to his manager, "The order didn't ship because Sam didn't tell me that we didn't have enough items in stock." What is Cameron doing? Blaming another person for a communication breakdown After Caroline told her manager about the pricing mistake she made on a purchase order, her manager said, "This does present a problem, but we can work it out. Thanks for letting me know right away." Because Caroline accepted responsibility for her mistake, her supervisor is likely to respect Caroline for her honesty. As the assistant purchasing manager of a large company, Hannah juggles many workplace commitments. Last week, Hannah had several meetings with vendors, and didn't leave herself enough time to finish the weekly inventory report for her manager—a task that she really doesn't enjoy doing. Because the report was late,
Hannah's manager was annoyed with her. What barrier prevented Hannah from effectively managing her workplace commitments? Procrastination When having a business conversation with a person who has some difficulty understanding English, it is important to speak slower than you normally would. Cameron, a high school student, is giving a speech to the school board. He wants to persuade them to begin a recycling program for the school district. When a board member says the program will cost too much money, Cameron displays a chart proving the recycling program will make money for the school in five years. Cameron's chart has eliminated a competing alternative. For several months, June has felt very tired at work. She has a hard time focusing on her job, is often irritated at her coworkers, and has turned in several late assignments. At home, June feels considerably better. June is experiencing employee burnout. To improve the quality of its products and its business processes, a company will install a single new computer system that will replace the systems currently used across the company. Every aspect of this change is handled by representatives from the following departments: manufacturing, accounting, quality control, finance, and IT. This is an example of a project team. Although Anna works in a different department than Ryan, their job responsibilities overlap. Anna and Ryan often talk about the mutually job-related problems, and they share ideas about how they can improve situations in ways that will benefit not only them, but the company in general. By sharing information and being objective, Anna and Ryan are
Colleen doesn't like Reggie's political views, so she gives him a three percent pay increase instead of a five percent increase. This is an example of unethical behavior in relation to __________ management. human-resources What is the essential component for effective knowledge management in business? Communication Zoe noticed that her coworker Tom has been performing a work activity incorrectly. Zoe hasn't corrected Tom because she wants her manager to think she is more competent than Tom. Can Zoe's behavior negatively impact her employer? Yes. Tom's errors could be costly to the company. Katrina is using a special software program to develop a business chart that shows the employees' expertise and skills and how they access different types of information throughout the organization. What type of software is Katrina using to document the information? Knowledge mapping Which of the following is a form of web-based technology that business professionals use to share their expertise and to solve problems on an ongoing basis: Online communities How does the fragmentation of processes help to protect a company's trade secret? Employees' knowledge is limited to a specific part of the process. Which of the following is an example of a trade secret: Customer list
A serious accident occurred on Putnam Chemical Company's production line. A Putnam employee questioned the employees who were working during the accident to gather information about the situation. The company plans to use the gathered knowledge to determine the cause of the accident and to develop an action plan to prevent similar problems in the future. What technique did the company use to capture knowledge? Critical incident interview After several failed attempts to obtain product information from Payton Manufacturing, Mr. Jones placed a $150,000 order with Morgan Industries. Why did Payton lose the large order? Its employees were unresponsive. What is an important question that all businesses should answer about their ethical behavior in managing their customers' information? How do we obtain information about our customers in ways that do not violate their privacy? What part of the URL do the letters http represent? Scheme Which of the following is an example of employees using groupware computer applications: Kelli, Juan, and Phil can access and make changes to the company production schedule from their home computers. A limitation to the use of project-management software is that it lacks the ability to make decisions.
Genie's evaluates its suppliers on a variety of factors. To continue working with Genie's, a company is required to score a minimum of 4.0 points on its supplier performance evaluation. Referring to the following chart, will Raving Rivets be kept as a supplier? No, because Raving Rivets' score of 3.9 is under the minimum. What is needed to maintain collaborative relationships with suppliers? Effective conflict-resolution skills Although it placed an order three weeks ago, a flower shop determines that it needs to purchase an additional four cases of Model R28 glass flower vases for its flower arrangements. What type of order is the shop placing with its primary vase supplier? Reorder Which of the following is an example of an item that most likely requires a retailer to place a special order with a manufacturer: Blinds for a non-standard size window Which of the following are maintenance supplies that a business is likely to keep on hand: Trash bags, sanitizer, and light bulbs Silence is an effective negotiating technique to use with a vendor when a business wants the vendor to make a concession.
Which of the following is an example of a quality control method used in the workplace: An advertising manager corrects a copywriter's ad copy. Luke is reviewing several internal and external reports to compare his company's sales and market share in relation to other companies in the industry. What type of business analysis is Luke conducting? Competitive A business analysis indicates that the TWB Corporation could save $125,675 a year in paper purchases if all its employees decreased photocopying activities by 15%. The analysis provides TWB with important information related to waste reduction. Which of the following is an example of an extensive decision: Hiring a new department manager Maria's teacher says she has an aptitude for science. Which of the following may explain why Maria has an aptitude for science: Maria's father is a microbiologist. Kim is developing a list of friends, family, and acquaintances. Kim plans to contact the individuals on the list and ask them if they know of any job openings in their companies. What activity is Kim performing? Networking To perform his job, Andrew works a complex database program. Recently, a new version of the database program that he uses was released. The new program is more powerful, efficient, and user friendly. To learn how to use the program effectively, Andrew signed up to take a class at the community college. In this situation, Andrew is continuing his education so that he can update his technical skills.
What is the primary purpose of developing a post-implementation review during the closure phase of a project? To determine if the deliverables achieved project goals What is the focus of quality assurance? Developing processes to prevent product defects Six Sigma focuses on managing quality throughout the organization by focusing on discipline and measurement. What activity helps businesses identify the various opportunities for continuous quality improvement? Monitoring data What step in the Plan-Do-Check-Act (PDCA) continuous-improvement technique involves analyzing the results of a small-scale change to determine if the change was effective? Check Which of the following is a "checks and balances" system that often helps companies manage their business risks and monitor the integrity of their organizations: Ethics committee When a company uses computer software to assess the risk levels associated with alternative actions in a variety of business situations, it is conducting what-if planning. When RWQ Corporation could not obtain insurance coverage to cover a specific type risk from commercial insurance companies, it formed an insurance company to provide coverage for the risk. This is an example of a company managing its risk through a(n)
captive insurer. If an accounting firm deliberately conceals information about a client's financial status, the government may charge the business with obstruction of justice. Which of the following should effective managerial planning do: Reduce uncertainty The general purpose of managerial planning is to provide direction. Which of the following is the management function that focuses on matching the appropriate person with the necessary skills for a specific job: Staffing What is an important aspect of managerial directing? Providing employees with instructions A manager monitors an employee as the employee is performing job-related tasks. This is an example of ___________ managerial control. concurrent Quarterly, each of the international vice presidents of Smith & Webber completes the company's scorecard and submits it to the president of the company. The scorecard tracks sales, profit, advertising expenses, and other key information. The scorecard is a tool for which of the following management functions: Control Which of the following is one of the major responsibilities of environmental law: Conservation
When coworkers casually discuss work-related topics at lunch, it is called ____________ communication. informal One way for employees to demonstrate a service orientation to customers is to reinforce verbal communication with positive body language. Employees can generally identify difficult customers during their initial contact. Employees who handle customer complaints need to know how to listen with an open mind. Desires for clothes, lawn care, and CDs would be classified as economic wants. What type of utility do malls and shopping centers provide? Place Which of the following represents a primary business activity: Marketing Businesses operating in the global environment must be sensitive to different traditions, beliefs, and etiquette, which are ________ factors. cultural Which of the following economic systems encourages competition in business: Market In business terms, income is the money received.
The use of robots in assembly-line work is a form of specialization involving capital goods. What often occurs when a nation's unemployment rate falls? The inflation rate increases. Which of the following North American attitudes do many foreign businesspeople consider rude and arrogant behavior: Directness and impatience When attending a business meeting in France, it is important for U.S. businesspeople to dress conservatively. Jack and Anna are U. S. businesspeople who are traveling to Brazil to meet with the president of a large Brazilian coffee-bean producer. A coworker tells them that the hand symbol that means "okay" in the United States is offensive to Brazilians. The coworker's comment suggests to Jack and Anna that they need be sensitive of their gestures. Because Chinese businesspeople tend to take more time to make decisions, it is important for foreign businesspeople to be patient. Which of the following is an example of a Saudi Arabian custom that relates to gender: Women are not permitted to drive a car. When reviewing your education and experience to help assess strengths and weaknesses, look for patterns.
What is usually the last step in the persuasion process? Motivating others to act Why do businesses often recognize and reward the accomplishments of work teams? To motivate members What form of currency is issued by the federal government? Paper money Putting $100 in a savings account today and earning 4% interest over the next year illustrates the concept of the time value of money. When Jeremy develops his personal budget, he should categorize the money that he spends on food, clothing, and entertainment as variable expenses. As Tom uses his credit card to make purchases in a responsible manner, he should remember that credit is a(n) loan. One way to reduce the risk of identity theft is by shredding old bank statements. Certificates of deposit and collectibles are types of investments. Which of the following business functions monitors and controls the firm's revenue and debt: Finance What is a benefit to a business of having written records of financial transactions?
Information is accurate, accessible, and meaningful. Information consists of facts and data for a specific situation or condition, and knowledge consists of __________ and ___________ that accumulate over time. data, expertise To have effective knowledge-management processes, businesses need their employees to have a(n) __________ attitude. transparent While performing her job, Kendra figured out how to solve a problem that has been affecting her department. Which of the following is the most efficient way for Kendra to share this knowledge with her coworkers: E-mail A business can prevent its trade secrets from further disclosure to third parties by asking the court to issue a(n) injunction. Pricing is an important marketing function because the price of a good or service also affects its demand. The most efficient way to verify a customer's shipping address is by telephoning the customer. If a company is managing its information effectively, the data should be accurate and relevant. Which of the following e-mail options provides a brief statement about the message's content: Subject
