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BTEC Business Level 3 Unit 6
An autocratic management style is_____ - when one person makes all the decisions without the views of the staff. Describe the democratic management style - Employees are asked for input when making decision, but the manager still gets the final say and makes the final decision. Describe paternalistic style of management - The manager acts as the head of the family. The manager treats the employees as a member of their own family but expects high loyalty and trust within the employees. what is the laissez-faire management style? - The employees have the freedom and autonomy to what they think is best. Transactional style of management is _______ - When the managers work within the status quo. They do not strive for a change in business culture. Transactional managers use rewards and punishments to motivate the employees. This is a result focused approach. What is transformational style of management - The employees needs come before the managers. This type of manager doesn't follow the status quo. Describe charismatic management - Charm and persuasion are key characteristics. They require ability to motivate and persuade individuals to pursue the organizations vision or aim. Setting objectives as a management and leadership skill - Every manager will set the objectives for their team of employees on a regular basis to provide them with clear direction and a target to aim for. They often use the SMART model for selling objectives. Motivating as a management and leadership skill - Having the ability to motivate the employees is an essential characteristic of an effective manager.
Decision making as a management and leadership skill - A key requirement for a manager. A manager who is poor at decision making typically lacks key knowledge and skills, which can have a detrimental impact on the productivity and performance of employees over the long term as they lose faith in the manager and begin to question their capability. Team building as a management and leadership skill - It is crucial that managers focus on building a team over time to encourage every individual to collaborate and work together to support each other when working towards the objectives. Leading by example as a management and leadership skill - It is important to lead by example so that the team doesn't lose credibility and belief in their manager, which can impact the business negatively. Consulting as a management and leadership skill - Consulting with other people can be more beneficial to the company than if the manager would refuse to admit it when they don't know the answer showing that the company and its staff are not reliable, meaning they could lose customers and staff. Problem solving as a management and leadership skill - Since managers often address concerns and questions from their teams, problem solving can give managers a way to create useful solutions to those concerns and questions quickly. Learning how to solve problems effectively can benefit your company, team, and yourself as a manager. Valuing and supporting others as a management and leadership skill - A good manager values, respects and appreciates their teams insights and ideas by fully hearing what they have to share. Listening more also helps you understand information better, and it can build connections and trust for when problems arise. Managing conflict as a management and leadership skill - Can be a great way to solve the company's problems and boost team morale. Still, it can also make your team lose confidence and respect in your management if handled poorly. Building positive interpersonal relationships as a management and leadership skill - Employees who have positive interpersonal relationships with their managers are more likely to be happy and valued at work, which leads to increased productivity and performance, alongside a lower staff turnover rate for the business over the long-term.
Envisioning Determining best path/route to achieve success Define Business culture - Culture is something that evolves over time but is central to the way a business, society, or a family operates. Define business vision - Encompasses the intent of the business, which in turn helps to develop the formal aims and objectives. Define business mission - Defines the reasons as to why the business exists, who the target audience is and the types of products that it sells and what it wants to achieve. Define business Values/ethos - Express the essence of the business' identity, principles and beliefs guiding employee behaviour and educating the stakeholders to understand the business' identity and purpose. What is the influence of business culture on the management practices? - The culture of the business will influence the way in which they behave, approach situations, communicate with various stakeholders, and manage situations. What are the policies and procedure? (In reference to culture) - Once the business has considered the legal and regulatory requirements that must form the basis and foundation of its policies and procedures, the culture of the business will then influence the final and formal policies and procedures that are produced. How does culture affect the management style? - The culture of a business has a very influential impact on the management styles within the business. How does the culture affect the structure of the workforce? - The culture of a business and the structure of its workforce are truly linked, so much so that one can't exist without the other. How does the culture affect how people work? - The culture of the business defines and directs the way employees interact and work within the workplace and once employees are accustomed to these ways of working it can be very difficult for a business to change direction.
Functional and action centred - Functional management is a structural approach based on the different management specialisms within a business. Planning - The aim of achieving the objectives of the organisation is the most important part for planning a course of events. The manager uses these objectives to plan what needs to be done when and how. Organising - A manager organises everything to make sure that everyone is in the right place at the right time doing the right things. This is so that the organisations targets are met more smoothly. Co-ordinating - This stage of management is focused on managing the people rather than specific tasks. Controlling - It is crucial to control all the various elements within the business to make sure all the objectives of the business are achieved. Monitoring - Tracking and monitoring a business's/employee's performance over time. Delegating - Once the progress towards the business' objectives is known the manager will then start to delegate tasks to their employees according to skill, experience, and capability. Inspiring - Value-driven leading from a deep sense of purpose and responsibility to achieve something. Energising - Passion driven about their role and demonstrated this on a consistent basis to their team. Influencing stakeholders - Stakeholder analysis allows managers to identify the interest of different groups. It also enables them to find ways of harnessing the support of those in favour of a project or proposed change, while managing the risks posed by stakeholders who are against it. Envisioning - This allows for future planning based on where the leader wants the business to go in both long and short term
Part-time workers - an employee who works less than the full-time members of staff within a business. Sub-contracting - a business pays an external individual or business to complete the work on behalf of them. Zero hours contract - A contract that does not guarantee any particular number of hours' work Temporary staff - Recruited to cover the roles of permanent staff whilst they are unavailable for work Agency staff - A business contacts an external agency with specific requirements about the type of employee they are searching for. Maslow's Hierarchy of Needs - physiological, safety, social, esteem, self-actualization Herzberg's Two-Factor Theory - proposed that work satisfaction and dissatisfaction arise from two different factors - work satisfaction from so-called motivating factors and work dissatisfaction from so- called hygiene factors Taylor's Theory of Scientific Management - focused on maximizing profits and worker effort and performance Mayo's Hawthorne effect - (Experiments) found that workers are most motivated and productive when they are able to have some social interaction with colleagues and when management take an interest in their wellbeing. Financial Motivators - Remuneration, performance related pay, promotion, fringe benefits Non-financial motivators - Job rotation, job enrichment, empowerment and autonomy Why would a business need to change? - Change may happen for a wide range of reasons and is sometimes forced upon a business by factors a business simply cannot control. It can also be voluntary to seize an opportunity and increase profitability.
Which models do businesses often use to analyse both the internal and external factors influencing business? - SWOT and PESTLE Owners influencing business change - The owners can essentially dictate and control more or less any change which happen internally. Managers influencing business change - Often involved in planning business strategy and providing insights to the owners about the business, which is often more than just data on a spreadsheet. it's crucial for businesses to ensure their managers are on board and understand how and why the change is being implemented since they are directly responsible for motivating the employees. Customers influencing business change - If customers disagree with a change in the business, its likely to have a negative impact on the business because they are likely to stop buying from that business. Regulators influencing business change - These are external stakeholders that set the standards of competence and conduct which are expected to be adhered to. Financial Institutions influencing business change - They support businesses to maintain the flow of finance Government influencing business change - The government imposes rules and regulations on all the businesses. Employees influencing business change - If the employees disagree with the changes made, it can become difficult to implement the change while causing some issues.
