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An in-depth look into the blaze pizza franchise, covering its founding, mission, guiding principles, and operational details. It delves into the company's focus on providing high-quality, customizable pizzas in a fast-casual setting, emphasizing the importance of guest experience, food safety, and employee training. Blaze's path to success, including key performance metrics, quality assurance measures, and communication strategies. It also explores the brand's unique look and feel, designed to inspire passion and connection with its customers. This comprehensive overview offers valuable insights into the strategies and practices that have made blaze a successful and innovative player in the pizza industry.
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Who are the founders of Blaze? - ✔✔Rick and Elise Wetzel Who is our Executive Chef? - ✔✔Brad Kent When did the first Blaze Pizza open? The second? - ✔✔The first opened in August of 2012 in Irvine, California The second opened in October of 2012 in Pasadena, California What is Blaze "all about"? - ✔✔Individuality, Quality, Speed, and Fire What is meant by the term "Franchise Concept"? - ✔✔Corporate sells the rights for restaurants to use their menu and concept. What makes Blaze a Franchise Concept? - ✔✔The founders created the menus, processes, and other procedures so others could buy rights to build and operate their own Blaze Pizza locations. What is the nickname for a Franchise Business Manager & Operations Specialist? Give the abbreviation and spell it phonetically. - ✔✔FBMOS (pronounced "fib-mos". What does your Franchise Business Manager & Operations Specialist do? - ✔✔Visits our Blaze location 1- 2 times a month to assess execution of Blaze standards and provide the restaurant with feedback, including pictures and observations. When should you contact your Franchise Business Manager & Operations Specialist? - ✔✔Health Inspections, Management Changes, Product Outages, Utilities Outages, Media Inquiries, etc.
What is our company's Mission Statement? - ✔✔Cultivate Fanatics What are our guiding principles and what do they mean? Cultivate ________ Be __________ _____ _______ Value ___ ______ ______ ___ _____ Keep __ ______ Be ________ Maintain _ ___ ___ __________ Play ____ Be ______ ___ __________ Fire __ __ Enjoy ___ _______ - ✔✔C- razy B- oy V- inny K- eeps B - urning M- y P- izza B- acon F- or E- veryone Cultivate Fanatics Be Passionate About Quality Value The Person Behind the Pizza Keep It Simple Be Prepared Maintain A "Say Yes" Philosophy
Stay open-minded and "figure it out." Play ____ - ✔✔Fair Be upfront and honest at all times Be ______ ___ __________ - ✔✔Upbeat and Optimistic Challenges will arise, Find the positive in every situation. Fire __ __ - ✔✔It Up! Maintain high standards, execute against those high standards, and deliver results. Enjoiy ___ _______ - ✔✔The Journey Have fun and enjoy your Blaze experience What Will Blaze Pizza Change? - ✔✔The way people think about and eat pizza What Will Blaze Do? - ✔✔Change the way people think about and eat pizza What is each Blaze employee's "primary responsibility"? - ✔✔Take care of the guests at all times What is Blaze's Path to Success? - ✔✔1. Serve G.R.E.A.T Pizza
What does G.R.E.A.T pizza mean? - ✔✔G- Golden Brown R- Round E- Evenly Spread Single Layer of Toppings A- A Half Inch Crust T- Thin and Crisp What is B.L.A.Z.E. service? - ✔✔B- Big, friendly smiles L- Lively, fun interactions A- Always say "yes!" Z- Zoom!! Go really fast! E- Exceed Expectation What is an allergen? - ✔✔An allergen is a substance that causes an allergic reaction. Soy, Wheat, Corn, Dairy, etc. Where are the Allergen Tables kept in your restaurant? - ✔✔On the frontline job aid ring by the ordertake station List some potentially hazardous foods - ✔✔Pork, chicken, turkey, beef What should you look for when receiving deliveries? - ✔✔- proper temperature
What design elements do we use to make emotional connections with our guests? - ✔✔Color palettes and huge wall graphics Describe our look and feel at Blaze - ✔✔Orange, red, gray, and dark brown to represent fire and fire- burnt wood, high open ceilings, exposed ducts, and steel accents with concrete floors to give an industrial, factory-like feel. Why did our founders choose the name "Blaze" for the concept? - ✔✔We cook with real fire, real fast. How do we cook our pizzas and why is it special? - ✔✔With real fire in 180 seconds. providing a higher quality product What is so special about "build your own"? What does the phrase really mean in terms of its significance to the Blaze brand? - ✔✔Our entire brand is focused on the power of the individual. With "build your own"< guests connect with their own individuality, creativity, and power in creating their own special pizza Why do we cook with real fire? - ✔✔Real fire makes better pizza What is you role in delivering the brand consistently? - ✔✔Connecting with our guests and inspiring passion for our brand. What are we changing? - ✔✔We are changing the way people think about and eat pizza. What is the Blaze brand all about? - ✔✔Individuality, Quality, Speed, and Fire Explain what the role of a shift lead is? - ✔✔Being a leader and supervising shifts, making reasonable decisions and providing accountability that reflects blaze standards. What does "L.E.A.D" mean? - ✔✔L- ead by example E- ducate and encourage
A- djust and overcome D- rive results How should you handle your own mistakes? - ✔✔Doing my best to learn from missteps, trying not to repeat them, and apologizing to employees if my mistake affects them. How do new shift leaders earn respect from the team? - ✔✔- Helping when needed
When are the second shoppers sent to the franchise and restaurants? - ✔✔ 24 - 48 hrs after receiving an accurate and correctly completed shop report. What is the score weight for the food quality section on the shop report? - ✔✔40% What is the score weight for guest service on the shop report? - ✔✔30% What is the score weight for the speed of service section on the shop report? - ✔✔20% What is the score weight for the cleanliness section on the shop report? - ✔✔15% What is the score weight for the overall rating section on the shop report? - ✔✔105% What do online ordering shoppers evaluate? - ✔✔-Check in process
How should shopper disputes be handled? - ✔✔Fairly; it should be recognized that mistakes do happen. What is the speed standard going down the assembly line and what are the start and stop triggers for the timing? - ✔✔4 minutes: time starts when sauce is applied to pizza, time stops when payment is completed. What is the speed standard for receiving a cooked pizza and what are the start and stop triggers for the timing? - ✔✔4 minutes time starts when payment is completed, time stops when the guest is called for their pizza. What does an Operations Standards Report (OSE) measure? - ✔✔Measures and outlines all of Blaze Pizza's operations standards. Who conducts an OSE - ✔✔Your restaurants FBMOS What does "MS" mean? "NI"? "CI"? - ✔✔"MS" - Meets Satisfactory "NI" - Needs Improvement "CI" - Critical Issue If something is marked as a "Critical"" what will happen? - ✔✔FBMOS will return within 30 days to follow up. What are the categories and category weights on the OSE? - ✔✔Exterior: 2% Restroom: 2% Dining Room: 2% Pizza Line: 5 Online Ordering: 2% Dough Production: 10% Kitchen Area: 4 % Storage Area: 4%
Why is common language important when communicating with others? - ✔✔If slang or jargon are used, there is a possibility that the message will be unclear. What does it mean to "clarify and confirm" understanding? - ✔✔To paraphrase: this ensures that you "get it" and care about what is being communicated. When communicating, who is responsible for ensuring the correct message is received? - ✔✔Sender What is paralanguage? - ✔✔vocal cues, vocal qualities, communication codes. (pitch, loudness, rate, tone, mood, fluency) What are Kinesics? - ✔✔the study of communication through body movements, stances, gestures, and facial expressions List 5 traits that great trainers should possess - ✔✔- Supportive