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Blaze Pizza Shift Lead Training | Actual
Exam Questions | 100% Correct Answers
| Verified 2024 Version
Who are the founders of Blaze? - ✔✔Rick and Elise Wetzel Who is our Executive Chef? - ✔✔Brad Kent When did the first Blaze Pizza open? The second? - ✔✔The first opened in August of 2012 in Irvine, California The second opened in October of 2012 in Pasadena, California What is Blaze "all about"? - ✔✔Individuality, Quality, Speed, and Fire What is meant by the term "Franchise Concept"? - ✔✔Corporate sells the rights for restaurants to use their menu and concept. What makes Blaze a Franchise Concept? - ✔✔The founders created the menus, processes, and other procedures so others could buy rights to build and operate their own Blaze Pizza locations. What is the nickname for a Franchise Business Manager & Operations Specialist? Give the abbreviation and spell it phonetically. - ✔✔FBMOS (pronounced "fib-mos". What does your Franchise Business Manager & Operations Specialist do? - ✔✔Visits our Blaze location 1- 2 times a month to assess execution of Blaze standards and provide the restaurant with feedback, including pictures and observations. When should you contact your Franchise Business Manager & Operations Specialist? - ✔✔Health Inspections, Management Changes, Product Outages, Utilities Outages, Media Inquiries, etc.
What is our company's Mission Statement? - ✔✔Cultivate Fanatics What are our guiding principles and what do they mean? Cultivate ________ Be __________ _____ _______ Value ___ ______ ______ ___ _____ Keep __ ______ Be ________ Maintain _ ___ ___ __________ Play ____ Be ______ ___ __________ Fire __ __ Enjoy ___ _______ - ✔✔C- razy B- oy V- inny K- eeps B - urning M- y P- izza B- acon F- or E- veryone Cultivate Fanatics Be Passionate About Quality Value The Person Behind the Pizza Keep It Simple Be Prepared Maintain A "Say Yes" Philosophy
Stay open-minded and "figure it out." Play ____ - ✔✔Fair Be upfront and honest at all times Be ______ ___ __________ - ✔✔Upbeat and Optimistic Challenges will arise, Find the positive in every situation. Fire __ __ - ✔✔It Up! Maintain high standards, execute against those high standards, and deliver results. Enjoiy ___ _______ - ✔✔The Journey Have fun and enjoy your Blaze experience What Will Blaze Pizza Change? - ✔✔The way people think about and eat pizza What Will Blaze Do? - ✔✔Change the way people think about and eat pizza What is each Blaze employee's "primary responsibility"? - ✔✔Take care of the guests at all times What is Blaze's Path to Success? - ✔✔1. Serve G.R.E.A.T Pizza
- Provide fast, friendly, and fun B.L.A.Z.E. service
- Maintain Sparkling Cleanliness
- Deliver Reliable Consistency
What does G.R.E.A.T pizza mean? - ✔✔G- Golden Brown R- Round E- Evenly Spread Single Layer of Toppings A- A Half Inch Crust T- Thin and Crisp What is B.L.A.Z.E. service? - ✔✔B- Big, friendly smiles L- Lively, fun interactions A- Always say "yes!" Z- Zoom!! Go really fast! E- Exceed Expectation What is an allergen? - ✔✔An allergen is a substance that causes an allergic reaction. Soy, Wheat, Corn, Dairy, etc. Where are the Allergen Tables kept in your restaurant? - ✔✔On the frontline job aid ring by the ordertake station List some potentially hazardous foods - ✔✔Pork, chicken, turkey, beef What should you look for when receiving deliveries? - ✔✔- proper temperature
- correct amount
- signs of damage, temperature abuse, and pest/physical contamination How long should Team Members wash their hands for? - ✔✔20 seconds What must every hand sink have availible? - ✔✔Hand soap and a clean, sanitary way to dry hands.
- Adjusting a setting
- Calling your manager or repair person, etc. Where, how, and why do you record "corrective actions"? - ✔✔Recorded on the Quality Assurance Pre Rush line Check for later reference to give direction to team and communicate actions to them and my manager. Uniform and Grooming Standards:
- Hat
- Name Tag
- Hair
- Facial Hair
- Piercings
- Tattoos
- T- Shirt
- Apron
- Jeans
- Shoes - ✔✔1. Just wear it!
- Handwritten, worn on right side of hat
- Must be restrained above collar in bun or ponytail out of face, meeting local/state requirements
- Must be neat and trimmed, meeting local/state requirements
- Have them!
- Have them!
- Clean, unwrinkled black Blaze T-Shirt
- Must be clean and white and not have visible loop
- Untorn and blue
- Closed-toe, black, slip-resistant. What attributes define "fast food"? - ✔✔Food:
- processed
- held under heat lamps Service:
- Robotic
- Unfriendly Environment:
- "cookie cutter"
- Plastic and particle board What attributes define "fast-casual"? - ✔✔Food:
- Fresh
- Better for you Environment:
- More comfortable setting
- Higher quality materials
What design elements do we use to make emotional connections with our guests? - ✔✔Color palettes and huge wall graphics Describe our look and feel at Blaze - ✔✔Orange, red, gray, and dark brown to represent fire and fire- burnt wood, high open ceilings, exposed ducts, and steel accents with concrete floors to give an industrial, factory-like feel. Why did our founders choose the name "Blaze" for the concept? - ✔✔We cook with real fire, real fast. How do we cook our pizzas and why is it special? - ✔✔With real fire in 180 seconds. providing a higher quality product What is so special about "build your own"? What does the phrase really mean in terms of its significance to the Blaze brand? - ✔✔Our entire brand is focused on the power of the individual. With "build your own"< guests connect with their own individuality, creativity, and power in creating their own special pizza Why do we cook with real fire? - ✔✔Real fire makes better pizza What is you role in delivering the brand consistently? - ✔✔Connecting with our guests and inspiring passion for our brand. What are we changing? - ✔✔We are changing the way people think about and eat pizza. What is the Blaze brand all about? - ✔✔Individuality, Quality, Speed, and Fire Explain what the role of a shift lead is? - ✔✔Being a leader and supervising shifts, making reasonable decisions and providing accountability that reflects blaze standards. What does "L.E.A.D" mean? - ✔✔L- ead by example E- ducate and encourage
A- djust and overcome D- rive results How should you handle your own mistakes? - ✔✔Doing my best to learn from missteps, trying not to repeat them, and apologizing to employees if my mistake affects them. How do new shift leaders earn respect from the team? - ✔✔- Helping when needed
- Playing fair and keeping promises
- Being upbeat and optimistic
- Being prepared
- Acting professionally
- Valuing the people behind the pizza How should you handle outside of work relationships with Team Members? - ✔✔Avoid, minimize, and eliminate them. What does it mean to be "accountable" for the results you deliver? - ✔✔I am "answerable" for things that occur during my shift. What is honesty? - ✔✔Truthfulness; freedom from deceit. What is integrity? - ✔✔Adherence to moral and ethical principles How do you establish your reputation? - ✔✔Being sure to make decisions and choices to be proud of, and always checking on things to be sure they are done the right way. What would you like your reputation to be? - ✔✔Nice, fun, and respected, while assuring the job gets done and in the right way.
When are the second shoppers sent to the franchise and restaurants? - ✔✔ 24 - 48 hrs after receiving an accurate and correctly completed shop report. What is the score weight for the food quality section on the shop report? - ✔✔40% What is the score weight for guest service on the shop report? - ✔✔30% What is the score weight for the speed of service section on the shop report? - ✔✔20% What is the score weight for the cleanliness section on the shop report? - ✔✔15% What is the score weight for the overall rating section on the shop report? - ✔✔105% What do online ordering shoppers evaluate? - ✔✔-Check in process
- Whether the pizza was prepared before arrival
- Speed of service What is the point of the Mystery Shopper Program? - ✔✔Keep our brand focused on our Path to Success and provide feedback for the team to use to improve the restaurants overall operations. What is the purpose of the pictures attached to the shop report? - ✔✔To focus on and improve the overall pizza quality for all guests. What is the spirit of the Mystery Shopper Program? - ✔✔To provide actionable feedback to each operator. What is our philosophy on shopper errors? - ✔✔Treat the process fairly and and do not assume fault.
How should shopper disputes be handled? - ✔✔Fairly; it should be recognized that mistakes do happen. What is the speed standard going down the assembly line and what are the start and stop triggers for the timing? - ✔✔4 minutes: time starts when sauce is applied to pizza, time stops when payment is completed. What is the speed standard for receiving a cooked pizza and what are the start and stop triggers for the timing? - ✔✔4 minutes time starts when payment is completed, time stops when the guest is called for their pizza. What does an Operations Standards Report (OSE) measure? - ✔✔Measures and outlines all of Blaze Pizza's operations standards. Who conducts an OSE - ✔✔Your restaurants FBMOS What does "MS" mean? "NI"? "CI"? - ✔✔"MS" - Meets Satisfactory "NI" - Needs Improvement "CI" - Critical Issue If something is marked as a "Critical"" what will happen? - ✔✔FBMOS will return within 30 days to follow up. What are the categories and category weights on the OSE? - ✔✔Exterior: 2% Restroom: 2% Dining Room: 2% Pizza Line: 5 Online Ordering: 2% Dough Production: 10% Kitchen Area: 4 % Storage Area: 4%
Why is common language important when communicating with others? - ✔✔If slang or jargon are used, there is a possibility that the message will be unclear. What does it mean to "clarify and confirm" understanding? - ✔✔To paraphrase: this ensures that you "get it" and care about what is being communicated. When communicating, who is responsible for ensuring the correct message is received? - ✔✔Sender What is paralanguage? - ✔✔vocal cues, vocal qualities, communication codes. (pitch, loudness, rate, tone, mood, fluency) What are Kinesics? - ✔✔the study of communication through body movements, stances, gestures, and facial expressions List 5 traits that great trainers should possess - ✔✔- Supportive
- Patience
- Encouraging
- Enthusiastic
- Dependable List the different learning styles - ✔✔- Visual learning
- Auditory learning
- Tactile learning What is the best approach to training? - ✔✔An approach that incorporates all learning styles What are 3 important training "tips" - ✔✔1. Repeat yourself a lot
- Frequently test understanding
- Continuously praise, correct, and coach. What are the Elements of Training? - ✔✔- The Subject
- The Breakdown
- The Tools
- The Method What are the 3 steps of the Blaze Training Method and what do they each mean? - ✔✔1. Explain why and How
- Define what subject is, why it is important, and step-by-step how it is done.
- Demonstrate and Do
- Requires trainer to demonstrate the task and trainee to demonstrate the task back.
- Quiz and Certify
- Tests trainee's understanding and requires them to be visually certified by a trainer. What are the 4 category headings used on the Pizza'olo Training Guides? - ✔✔1. Why we do it!
- How we do it!
- Now go do it!
- Prove you've got it! What are the 4 steps for training Team Members on stations? - ✔✔1. Trainer reads and reviews training guide with trainee(s)
- Trainer demonstrates tasks and trainees do them
