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Priority & Response Service Levels
Work is scheduled based on the time it should take to complete the requested work. The matrix below details the five priority levels. These are based on the potential risk (or the level of damage if not correct) to Clover Park School District (CPSD) property or occupants and the impact on the CPSD’s ability to accomplish its core mission. CPSD’s mission is to ensure each child learns what he or she needs to know to succeed and contribute to the community. *
School Dude Term for Priority
Clover Park Defined Priority Level Response Definition
Emergency OR Safety
Priority
Immediate/Same Day
Direct health or safety impact and preventing the delivery of the core mission of the Clover Park School District; damage will escalate if not attended to.
High
Priority #2 48 Hour Response
If not attended to, possible direct health or safety impact or impact on the core mission of the Clover Park School District; damage may not escalate or escalate at a very slow rate.
Medium
Priority #3 10 Working Days
No immediate health or safety impact but needs attention. Work needs to be complete but no immediate impact on the core mission of the Clover Park School District.
Low
Priority #4 90 Day Response
Requests that have an impact on aesthetics or minor impact on the function of the building/use of grounds.
Scheduled
Priority #5 Date Sensitive
This work needs to be completed based on the preventative maintenance schedule in order to keep school operations functioning normally to achieve the core mission of the Clover Park School District.
Below are examples, the list is not all encompassing.
Priority #1 – Immediate Response (Emergency or Safety)
Explosion or Fire/smell of gas Water Leaks (i.e. floods, roof leak, broken plumbing, toilets / urinal overflowing) Underground service breaks (i.e.: water main) Exposed faulty electrical fixtures or devices Power outage/Mechanical system failure on a whole building/wing/floor level Faulty locking mechanism not allowing entrance or exit to an area Elevator entrapment Accessibility issues (i.e. lifts, toilets, and accessibility buttons) Removal of snow / ice conditions on stairs, walkways, etc. Broken irrigation line/Downed tree or broken limb /Pest control All graffiti Missing stop/safety/caution signs Hazardous clean ups (i.e. oil) Emergency deliveries (i.e.: ice melt to various buildings, material for emergency maintenance work; Office moves to support emergency clean ups) Server rooms overheating Building heating system – more than 5°C (40) above the set point Room Temperatures – Winter < 15°C (59); Summer > 30°C (86) Abnormal operating noises in fans / pipes – severe in nature Bus radios
Priority #2 – 48 Hour Response (High)
Fire safety device malfunctions (i.e. missing or malfunctioning) Tripping hazards – large sections of carpet ripped up, elevator not leveling Damaged doors – kicked in and can’t be secured, door falling off hinges Broken glass Faulty lock mechanism not allowing area to be secured Clearing of ice from roof / eaves Fixtures in danger of falling & causing person injury (i.e. lights, roof) Bowing Ceiling tiles (i.e.: visibly damp) Water fountain filters that require changing Power outages (i.e. office blown breaker) Toilets or urinals constantly flushing Room Temperatures –Winter = 15°C - 19°C (59-66); Summer = 26°C – 30°C (78-86) Abnormal operating noises in fans / pipes – moderate in nature Poor air quality in rooms Loss of water deliveries (i.e.: material for maintenance work to be completed in 48hrs) These are examples of what could be a priority #2 However, some items may elicit immediate response to render a situation safe or secure or if not addressed lead to further damage and increased cost.
