BEHAVIOURAL MANAGEMENT THEORY
HUMAN RELATIONS APPROACH
ELTON MAYO STUDIES
CAVENDISH UNIVERSITY ARMENIA
2008
Contemporary Trends in Developing and
Organizing Management
Zeinab Hasrati
Makruhi Keshishyan
Hovhannes Petrosyan
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Behavioural Management Theory: Human Relation Approach Elton Mayo, Slides of Humanities
Explain in about george elton mayo, hawthorne plant of western electric and the illumination experiments.
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BEHAVIOURAL MANAGEMENT THEORY
HUMAN RELATIONS APPROACH
ELTON MAYO STUDIES
CAVENDISH UNIVERSITY ARMENIA 2008
Contemporary Trends in Developing and Organizing Management
Zeinab Hasrati Makruhi Keshishyan Hovhannes Petrosyan
THE BEHAVIORISTS TOOK MANAGEMENT
ANOTHER STEP FORWARD
- They focused on employees
- As individuals
- As parts of work groups
- As persons with needs to be met by the organization
The role that Mayo had in the development of management is usually associated with his discovery of
- Social man and the need for this in the work place.
- Mayo found that workers acted according to sentiments and emotion.
- He felt that if you treated the worker with respect and tried to meet their needs than they would be a better worker for you and both management and the employee would benefit.
The Hawthorne Plant of WESTERN ELECTRIC
Chicago(29,000 employees)
The Hawthorne Studies (or Hawthorne Experiments) were conducted from 1927 to 1932 at the Western Electric Hawthorne Works in Cicero, Illinois (a suburb of Chicago)
1.The illumination experiments
The workers were divided into two groups
A. experiment group B. control group
Performance Recording Device
2.The relay assembly test room
Women in the Relay Assembly
A. Conditions of work
B. Hours of work
C. Rest pauses
D. Provision of refreshments
The experiment was divided into 13 periods during which the workers were subjected to a series of planned and controlled changes to their:
4.The bank wiring observation room
14 men
The group developed it’s own pattern of informal social relations and norms of what constituted proper behaviour
Group pressures on individual workers were stonger than financial incentives offered by management
Workplaces are social environments and within them, people are motivated by much more than economic self-interest
CONCLUSION
In the training world, the Hawthorne Effect is a chameleon
The mere act of showing people that you're concerned about them usually spurs them to better job performance