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Understanding Behavioral Communication Styles: Open, Guarded, Indirect, & Direct, Schemes and Mind Maps of Communication

University of St. Francis (USF)Communication

An overview of Tony Alessandra's behavioral communication styles model, which includes four personality types: Open, Guarded, Indirect, and Direct. Each type is characterized by distinct communication patterns, facial expressions, handshakes, and traits. Learn how to effectively communicate with each personality type to build stronger relationships and improve communication skills.

Typology: Schemes and Mind Maps

2021/2022

Uploaded on 09/27/2022

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jokerxxx 🇺🇸

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Behavioral Communication Styles
Based on the work of Tony Alessandra
OPEN BEHAVIOR
• Shows feelings and enthusiasm
freely
• More relaxed and warm
• Emphasize main ideas
• Goes with the flow
• Conversation includes many
digressions
• Opinion-oriented
• Animated facial expressions
• Easy to get to know in business
• Friendly handshake
• Initiates/accepts physical contact
GUARDED BEHAVIOR
• Keeps feelings private
• More formal and proper
• Speaks in specifics (cites facts and
examples)
• Goes with the agenda
• Conversation stays on course
• Fact-oriented
• Limited range of facial expressions
• Avoids/minimizes physical contact
• Formal handshake
INDIRECT BEHAVIOR
• Infrequent use of gestures and
voice intonation to emphasize
points
• More patient and cooperative
• Often makes qualified statements
• Intermittent eye contact
• Infrequent contributor in groups
• Gentle handshake
• Reserves expression of opinions
• More likely to wait for others to
introduce themselves
DIRECT BEHAVIOR
• Frequent use of gestures and voice
intonation to emphasize points
• Less patient; more competitive
• Often makes emphatic statements
• Sustained eye contact
• Frequent contributor in groups
• Firm handshake
• Expresses opinions readily
• More likely to introduce self to
others
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Behavioral Communication Styles

Based on the work of Tony Alessandra

OPEN BEHAVIOR

  • Shows feelings and enthusiasm freely - More relaxed and warm
  • Emphasize main ideas • Goes with the flow
  • Conversation includes many digressions - Opinion-oriented
  • Animated facial expressions • Easy to get to know in business
  • Friendly handshake • Initiates/accepts physical contact

GUARDED BEHAVIOR

  • Keeps feelings private • More formal and proper
  • Speaks in specifics (cites facts and examples) - Goes with the agenda
  • Conversation stays on course • Fact-oriented
  • Limited range of facial expressions • Avoids/minimizes physical contact
  • Formal handshake

INDIRECT BEHAVIOR

  • Infrequent use of gestures and voice intonation to emphasize points - More patient and cooperative
  • Often makes qualified statements • Intermittent eye contact
  • Infrequent contributor in groups • Gentle handshake
  • Reserves expression of opinions • More likely to wait for others to introduce themselves

DIRECT BEHAVIOR

  • Frequent use of gestures and voice intonation to emphasize points - Less patient; more competitive
  • Often makes emphatic statements • Sustained eye contact
  • Frequent contributor in groups • Firm handshake
  • Expresses opinions readily • More likely to introduce self to others

Behavioral Communication Styles

The Platinum Rule of Communication

Communicate with others the way they want to be communicated with

DIRECT

OPEN

GUARDED

INDIRECT

Relater Socializer

Thinker Director

HOW TO COMMUNICATE WITH A RELATER

o Be patient and show sincere interest in them as a person.

o Build a relationship and learn more about their personal

lives before getting down to business.

o Reduce their fears by clearly explaining how a certain

change will benefit them and those around them.

o Be predictable and follow through with your stated

promises.

o Be warm and inviting. Focus on their feelings.

o Don't ever push them into a corner to get what you need.

TRAITS OF A THINKER

THINKER: BEHAVIOR PATTERN

Thinker Analytical Problem solver Methodical and detail-oriented Deliberate Slow decision-makers Weigh pros and cons first Have high expectations of themselves and others Can be viewed as overly critical and skeptical Prefer things in writing The "WHY"

GUARDED

INDIRECT DIRECT

OPEN

Relater Socializer THINKER Controlling Indirect Director

TRAITS OF A DIRECTOR

DIRECTOR: BEHAVIOR PATTERN

Director Get things done Control Achieving success Fast-paced Goal-oriented Focus on bottom-line results Go-getter mentality Can be viewed as impatient and insensitive Innate leaders List makers

INDIRECT DIRECT

GUARDED

OPEN

Relater Socializer Thinker DIRECTOR Controlling Direct

HOW TO COMMUNICATE WITH A DIRECTOR

o Be clear, brief, fast, and precise. Be well-prepared to

provide solutions to their problems.

o Skip the small talk and get down to business.

o Highlight key points. Avoid going into too much detail.

o Find out their goals and provide options with clear costs

and benefits.

o Supply concrete data to back up claims of progress. Show

how goals have been obtained.

HOW TO COMMUNICATE WITH A SOCIALIZER

o Take time to build a relationship and socialize with them.

o Create a fun, lively atmosphere with new and diverse

elements.

o Help them make a list of priorities, but try to skip the

unimportant details and boring material.

o After a meeting, be clear about who is going to do what

and by when. Put everything down in writing.

o Be slow to criticize them. Instead, motivate them with

praise.