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Guidelines for creating effective flowcharts, including consistency in page orientation, breaking down complex processes, using standard symbols, numbering flowchart items, and creating 'before' and 'after' diagrams. Flowcharts are useful tools for troubleshooting and improving processes, but can be intimidating. This document offers tips for making the process less overwhelming and more effective.
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Flowcharts vary in complexity. Simple flowcharts can be more effective for troubleshooting and, when combined with cognitive walk-throughs, offer powerful aids in understanding, troubleshooting, and improving processes that directly influence the customer and the staff.
Flowcharts, however, can be intimidating and overwhelming, especially for those who do not like the quantitative sciences. Therefore, presentation is very important. Use the following rules as guidelines for effective flowcharting, whether it is done individually or as a group.
Process Decision End Point^
Off-Page Start (^) Process Decision End Point (^) Connector Off-Page Start Connector
FIGURE 1: FLOWCHARTING SYMBOLS
FIGURE 2a: ACCESS FLOWCHART FOR DETOX PROGRAM AT ABC RECOVERY (NODES 1-17)
FIGURE 3a: “BEFORE” FLOWCHART, SIGNAL BEHAVIORAL HEALTH NETWORK
FIGURE 3b: “AFTER” FLOWCHART, SIGNAL BEHAVIORAL HEALTH NETWORK