Barriers to communication & how to overcome them, Slides of Communication

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Barriers to

communication & how

to overcome them

Y12 transition work

How can we overcome

barriers to communication?

— We firstly need to understand what a barriers is?

— We need effective communication in H&SC to

ensure everyone is safe, care is effective, we show

compassion and give good quality support.

— How can we overcome a barrier? Through changing

the environment, being calm, use a reassuring tone

or offering staff training to support difficult issues.

Communication cycle

How can this communication break down?

• Student does not understand the task
• Student does not have access to technology
• The student does not read the task correctly.

Ways to overcome different

communication barriers.

— To ensure good communication in H&SC we sometimes

need to adapt or change the way we do things. Everyone

is different and many need things presented in different

ways.

We need to think about:

— Language

— Aggression

— Tiredness

— Speech difficulties

— The environment.

Aggression

Communication barrier Ways to overcome the communication barrier Client has dementia and this can make her aggressive towards her carers. Child had autism and cannot verbally communicate this can make them frustrated and hit or bite others around them. Someone has a speech impairment and finds it difficult to say words clearly, this can lead to them becoming physical when they are annoyed that no one understands them. Always use a clam tone when dealing with others. Give the individual space, do not crowd their individual space. Ask them to show you want they want rather than keep asking them to repeat the words.

Tiredness

Communication barrier Ways to overcome the communication barrier Care assistant is tired after a long night shift and has been asked to attend training at the end of the shift. A child is not playing well with others but is due a nap A teenager has had 2 exams in one day and is expected to interact with others in the final lesson of the day Change the time of the meeting so that it is not at the end of anyone's shift Arrange activities that are individual and encourage children to have regular naps. Plan a more relaxed lesson to meet the individual needs of the students.

The indoor environment

Communication barrier Ways to overcome the communication barrier The health team hold their meeting an a room very close to the entrance of the building Hand over meetings at the end of a shift for nursing staff is in the central area of the ward. The nursery has an open plan with lots of children moving around different play areas. Adapt the meeting area, move to a larger room away form any distractions such as the door or the phone. Change the time of the meeting to a less busy time Create quite zones for people to use when they feel over whelmed and need a quiet time.

The outdoor environment

Communication barrier Ways to overcome the communication barrier A child has hearing issues and wears a hearing aid the outside area is busy and noisy. An elderly client who has hearing issues is in the garden which is near to a busy road. Face the person when talking to them ensuring that your face is not covered so that they can read your expressions. Speak clearly but do not shout. Write down key instructions for the person to read or use picture signs

Task produce table to show and 1 example of a barrier and how you would overcome it. Example from H&SC Communication barrier Ways to overcome communication barriers Language Aggression Tiredness Speech difficulties The indoor environment The outdoor environment Look at the previous slides for examples if you are unsure.