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AT&T Assessment Overview Actual Questions with 100% Correct Answers Already Scored A+, Exams of Computer Systems Networking and Telecommunications

Tennessee State University (TSU)Computer Systems Networking and Telecommunications

AT&T Assessment Overview Actual Questions with 100% Correct Answers Already Scored A+ Which of the following self-service options allows CRU and Small Business customers with a FAN to check their unbilled usage detail? - ✔✔Services Which of the following are examples of Be Responsive and Deliver? - ✔✔We are attentive to customers and recognize that their time is precious. Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set more reasonable deadlines. Whenever appropriate, we provide our customers with updates on resolving their issues.

Typology: Exams

2024/2025

Available from 06/30/2025

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AT&T Assessment Overview Actual Questions
with 100% Correct Answers Already Scored A+
Which of the following self-service options allows CRU and Small Business customers with a
FAN to check their unbilled usage detail? - ✔✔Services
Which of the following are examples of Be Responsive and Deliver? - ✔✔We are attentive to
customers and recognize that their time is precious.
Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set
more reasonable deadlines.
Whenever appropriate, we provide our customers with updates on resolving their issues.
Which of the following terms refers to the valid street address that must reside within the market
of activation? - ✔✔Place of Primary Use Address
Susan calls in to verify when her billing cycle ends because she is concerned about exceeding the
package minutes included in her plan. You should provide her with her bill cycle information and provide
the customers with the Self- service options to verify her usage in the future. -
✔✔True. This is correct. Customers generally make inquiries regarding their bill cycle date when they are
concerned about having exceeded the package minutes included in their price plan for a given. Please
provide these customers with the Self service option information for future inquiries.
The $109.99 AT&T FamilyTalk plan includes - ✔✔2100 Shared Anytime Minutes
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Download AT&T Assessment Overview Actual Questions with 100% Correct Answers Already Scored A+ and more Exams Computer Systems Networking and Telecommunications in PDF only on Docsity!

AT&T Assessment Overview Actual Questions

with 100% Correct Answers Already Scored A+

Which of the following self-service options allows CRU and Small Business customers with a FAN to check their unbilled usage detail? - ✔✔Services Which of the following are examples of Be Responsive and Deliver? - ✔✔We are attentive to customers and recognize that their time is precious. Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set more reasonable deadlines. Whenever appropriate, we provide our customers with updates on resolving their issues. Which of the following terms refers to the valid street address that must reside within the market of activation? - ✔✔Place of Primary Use Address Susan calls in to verify when her billing cycle ends because she is concerned about exceeding the package minutes included in her plan. You should provide her with her bill cycle information and provide the customers with the Self- service options to verify her usage in the future. - ✔✔True. This is correct. Customers generally make inquiries regarding their bill cycle date when they are concerned about having exceeded the package minutes included in their price plan for a given. Please provide these customers with the Self service option information for future inquiries. The $109.99 AT&T FamilyTalk plan includes - ✔✔2100 Shared Anytime Minutes

Unlimited Nights and Weekends Unlimited Mobile to Mobile. The $109.99 AT&T FamilyTalk plan bills $0.35 for Additional Minutes. Customer's with the A-list for Business feature must have access and permissions to Premier On- line Care (POC) to create and manage call lists. - ✔✔True. This is correct. Customers must have access and permissions to Premier On-line Care (POC) to create and manage call lists. With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these areas. - ✔✔This is correct. With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these areas. AT&T Family Talk plans are nationwide rate plans that allow two to five users to share the included minutes on group plans. - ✔✔True Which of the following distinct groups are permitted to use Premier? - ✔✔. Billing Account Number Administrators (BAN Admin), Nationally Contracted & Government (CRU), Small

FamilyTalk Plan - $60. Government Fees and Taxes - $4. Roadside Assistance - $2. If a customer's credit card or bank card for AutoPay has expired or is within two months of expiring, AT&T will put a tagline on the customers invoice when AutoPay is about to expire. - ✔✔True. This is correct. If a customer's credit card or bank card for AutoPay has expired or is within two months of expiring, AT&T will put a tagline on the customers invoice when AutoPay is about to expire. BMCC representatives should assist a Combined Bill customer with the following inquiries - ✔✔Troubleshoot device and features Change wireless features/data plans Change rate plans. If a Combined Bill customer requests a copy of their invoice, wired or wireless, transfer the customer to wired for assistance Customer activates a line of service with the $39.99 Nation 450 with roll over plan on September 10 and the bill cycle is September 15. The MRC will be $8 for September 10 to 15, and $39.99 for September 16 through October 15. This is - ✔✔advanced billing.

Customer activates a line of service with the $39.99 Nation 450 with roll over plan on September 10 and the bill cycle is September. The MRC will be $8 for September 10 to 15, and $39.99 for September 16 through October 15. This is advanced billing. Which of the following is not a Combined Bill offer available to Business customers? - ✔✔Enterprise/ AT&T Mobile Business, AMB, Combined Bill. AT&T has two separate Combined Bill offers to meet the specific needs of the different account types:

  • Small Business/Individual Responsible User, IRU, Combined Bill.
  • Enterprise/AT&T Corporate Digital Advantage,ACDA, Combined Bill. Clara's has a NBI Bill Cycle Code of 4. On the __ the customer begins a new cycle, which includes a replenishment of her package minutes, features, and services. - ✔✔12:00:01 a.m. on the 5th. Bill Cycle Code 4 has a Cycle Start Date of the 5th at 12:00:01 a.m. When a customer is billed one month of the previous unpaid balance for their monthly recurring charges, this is called ____________ billing. - ✔✔Arrears. This customer is billed in Arrears How many days do customers have to set up their voicemail from their wireless handset in their home market - ✔✔60.

below. What does the customer need to know before you enroll her account in AutoPay? - ✔✔AutoPay does not take effect until the current bill cycle closes. Customers must continue to submit payment until page one of their invoice reflects: Credit Card: To be applied to your card on file. Payments are scheduled to occur two days prior to the due date. It is not possible to cancel a future-dated bill cycle change - ✔✔True. This is correct. It is not possible to cancel a future-dated bill cycle change End Users are permitted to change the billing cycle on a CRU Account. - ✔✔False. This is correct. End Users are not permitted to change the billing cycle on a CRU Account A customer calls in claiming to have made a payment on his account. After further research, you discover that the payment was posted to a different account. This is considered what type of payment research? - ✔✔Misapplied payment. This is correct. Misapplied payment - The customer made a payment that has posted to a different account from which it was intended and/or a payment appears on a customer's account that the customer did not make. For IRU and Small Business Accounts: Payment research is conducted by the ____________on issues with payments that have NOT posted to a customer's account. - ✔✔Treasury Group. This is correct. For IRU and Small Business Accounts: Payment research is conducted by the Treasury Group on issues with payments that have not posted to a customer's account.

A customer is being billed for anytime minutes on his mobile to mobile (M2M) calls. He has the M2M feature and the number being dialed has been confirmed as an AT&T number. In order to assist the customer, you must follow what process? - ✔✔Airtime Charges Case in Clarify. A customer is being billed for anytime minutes on his mobile to mobile (M2M) calls. He has the M2M feature and the number being dialed has been confirmed as an AT&T number. In order to assist the customer, you must follow the Airtime Charges Case in Clarify process Verified caller informs you that he found his lost phone and needs to reinstate his service. His line is part of his father's account that has the FamilyTalk and 1500 Anytime Minutes price plan. At which level would you most likely reinstate the user's service? - ✔✔Subscriber/Mobile. This is correct. You would reinstate the authorized user's service at the Subscriber/Mobile level. Which of the following is NOT valid when a customer voluntarily suspends their line(s) of service? - ✔✔Suspensions can only be for six months if currently under contract. Suspension can be indefinite What is the delivery time for requesting a Customer Service Summary via myAT&T account? - ✔✔This is correct. The delivery time for requesting a Customer Service Summary via myAT&T account is 48 hours after the effective date of the transaction completion. UMTS (Universal Mobile Telecommunications System) is sometimes called what? - ✔✔3G. This is correct. UMTS (Universal Mobile Telecommunications System) is sometimes called 3G.

  1. In Customer Service, we have opportunities on every call to provide the "wow factor" to our customers. What do we use to do this? - ✔✔AT&T Customer Rules *
  2. If your customer calls in for a troubleshooting issue, and then asks about a charge on their bill, and finally has you change their messaging plan, how many level needs will you set in Clarify? - ✔✔3 sets of levels *
  3. ACDA Attainment offers require $3,750 in monthly qualified charges. - ✔✔False - Attainment offers $250/month *
  4. A FAN discount will be titled as "Credit, Adjustments & Other Charges" on the customer's invoice. - ✔✔National Account Discount *
  5. A customer's name, account name, account number, mobile number, address, credit card info, and SSN are examples of what? - ✔✔PII - *
  6. What work group handles general account transactional changes, product and offer ordering, billing inquiries, and new activiations/new AMB contracts? - ✔✔SBKCCA
  1. *MIN, *DATA and myatt.com are examples of what types of self service options for customers? hint: look for what call scenario would use all three of these options - ✔✔Overage/Usage Inquiry *
  2. What system is a real-time, multi-product billing and customer care system used to perform all credit and activations, customer care, and collections activities in the AT&T markets? - ✔✔Telegence *
  3. Where are ECPV passwords located? - ✔✔Authorization Instructions section, next to the End User Maintenance Capabilities *
  4. Clarify enables the use of our VUDREF - ✔✔True - *
  5. Customers are able to perform rate plan changes, check usage, make payments and more using what? - ✔✔Self service / MyAT&T (myatt.com wireless.att.com att.com) *