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Assignment 1 under tqm, Assignments of Total Quality Management (TQM)

Calculating DPU, DPO, DPMO and making affinity diagrams

Typology: Assignments

2023/2024

Uploaded on 03/27/2024

sam-ntd
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HOMEWORK 1
Anusha Anil Salian
1. Affinity Diagram (KJ Method)
2. Compute DPU, DPO and DPMO for each characteristic. Rank DPMO for each characteristic from highest
to smallest.
Defects (D) Units(U ) DPU (D/U ) DPO (DPU /O)
A 54 300 88 0.18 0.00 2045 454 55 204 5.45 4545 45
B 44 350 75 0.1 2571 428 57 0.0016 761 9048 1 676. 1904 7619
C 30 55 32 0.54 5454 5455 0.0 1704 5454 55 17 045. 4545 455
D 83 50 60 1 .66 0.027 6666 6667 2 766 6.666 666 7
E 95 630 70 0. 1507 9365 08 0.002 1541 9501 2 154 .195 0113 4
F 53 8 00 40 0.06 625 0.00 1656 25 1656 .25
Opportunity
per Unit (O)
DPMO
(DPO*10 ^6)
Characteristic Highest to lowest
D 27666.66667
C 17045.45455
E 2154.195011
A 2045.454545
B 1676.190476
F 1656.25
Financial Performance of the
Company
High return on investment
Growth in shareholder value
Workplace Culture
Personal employee growth
Teamwork
Motivated employees
Satisfied employees
Customer Satisfaction
Low prices
High quality
Quick delivery
Responsive technical support
Courteous order entry
Competitive Edge
Unique products
Low prices
Small, lightweight designs
Constant technology innovation
Operations - Productivity
Efficiency
Low product maintenance
Low production costs (Cost
cutting)
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HOMEWORK 1

Anusha Anil Salian

1. Affinity Diagram (KJ Method)

2. Compute DPU, DPO and DPMO for each characteristic. Rank DPMO for each characteristic from highest

to smallest.

Defects (D) Units(U) DPU (D/U) DPO (DPU/O) A 54 300 88 0.18 0.00204545455 2045. B 44 350 75 0.1257142857 0.00167619048 1676. C 30 55 32 0.5454545455 0.01704545455 17045. D 83 50 60 1.66 0.02766666667 27666. E 95 630 70 0.1507936508 0.00215419501 2154. F 53 800 40 0.06625 0.00165625 1656. Opportunity per Unit (O)

DPMO

(DPO*10^6)

Characteristic Highest to lowest

D 27666.

C 17045.

E 2154.

A 2045.

B 1676.

F 1656.

Financial Performance of the

Company

High return on investment

Growth in shareholder value

Workplace Culture

Personal employee growth

Teamwork

Motivated employees

Satisfied employees

Customer Satisfaction

Low prices

High quality

Quick delivery

Responsive technical support

Courteous order entry

Competitive Edge

Unique products

Low prices

Small, lightweight designs

Constant technology innovation

Operations - Productivity

Efficiency

Low product maintenance

Low production costs (Cost

cutting)

3. Compute DPU and operation yield for each step. Determine the rolled throughput yield.

Defects (D) Units (U) DPU (D/U) Operation Yield

Operation Yield , Y = e −^ DPU

RTY = 0.6047 = 60.47%