HOMEWORK 1
Anusha Anil Salian
1. Affinity Diagram (KJ Method)
2. Compute DPU, DPO and DPMO for each characteristic. Rank DPMO for each characteristic from highest
to smallest.
Defects (D) Units(U ) DPU (D/U ) DPO (DPU /O)
A 54 300 88 0.18 0.00 2045 454 55 204 5.45 4545 45
B 44 350 75 0.1 2571 428 57 0.0016 761 9048 1 676. 1904 7619
C 30 55 32 0.54 5454 5455 0.0 1704 5454 55 17 045. 4545 455
D 83 50 60 1 .66 0.027 6666 6667 2 766 6.666 666 7
E 95 630 70 0. 1507 9365 08 0.002 1541 9501 2 154 .195 0113 4
F 53 8 00 40 0.06 625 0.00 1656 25 1656 .25
Opportunity
per Unit (O)
DPMO
(DPO*10 ^6)
Characteristic Highest to lowest
D 27666.66667
C 17045.45455
E 2154.195011
A 2045.454545
B 1676.190476
F 1656.25
Financial Performance of the
Company
High return on investment
Growth in shareholder value
Workplace Culture
Personal employee growth
Teamwork
Motivated employees
Satisfied employees
Customer Satisfaction
Low prices
High quality
Quick delivery
Responsive technical support
Courteous order entry
Competitive Edge
Unique products
Low prices
Small, lightweight designs
Constant technology innovation
Operations - Productivity
Efficiency
Low product maintenance
Low production costs (Cost
cutting)
