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ASAP PACE Certification Exam Prep: Communication, Leadership, & Project Management, Exams of Business Informatics

A comprehensive overview of key concepts and principles related to communication, leadership, and project management. It covers various aspects, including communication styles, emotional intelligence, feedback techniques, leadership levels, negotiation, collaboration, project management methodologies, and time management strategies. Particularly useful for individuals preparing for the asap pace certification exam, offering a structured and detailed guide to essential topics.

Typology: Exams

2024/2025

Available from 03/26/2025

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ASAP PACE CERTIFICATION EXAM COMPLETE
SOLUTION 2024 UPDATE GRADED A+
Convergent thinking
Relies on reason and logic to find the one best answer to a question
Divergent thinking
Focuses on producing a broad variety of ideas
Levels of Communication
Casual
Critical
Crucial
Crucial Communication Components
Opposing opinions, high stakes, strong emotions
Communication Cycle
Sender > Message > Receiver
Main 3 Components of Communication
Word Choice
Tone of Voice
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ASAP PACE CERTIFICATION EXAM COMPLETE

SOLUTION 2024 UPDATE GRADED A+

Convergent thinking  Relies on reason and logic to find the one best answer to a question Divergent thinking  Focuses on producing a broad variety of ideas Levels of Communication  CasualCriticalCrucial Crucial Communication Components  Opposing opinions, high stakes, strong emotions Communication Cycle  Sender > Message > Receiver Main 3 Components of Communication  Word ChoiceTone of Voice

Body Language Word Choice (% of meaning)  10% Tone of Voice (% of meaning)  35% Body Language (% of meaning)  55% Tone of Voice Elements  Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements  Eye Contact, Facial Expression, Positioning, Gestures Context Elements  Place, People, Purpose Non-Verbal Listening Skills  Don't interrupt, remove distractions, nod, mirror the communicator, take notes

Managing your own emotions and behaviors Social Awareness (EQ)  Identify and understand the emotions of others Relationship Management (EQ)  Manage interactions with others successfully Prescriptive Feedback  Offer a solution for the problem - what they can do different next time Descriptive Feedback  State what didn't work and why - no judgement, stick to the facts Receiving Positive Feedback  Accept it, show gratitude, make note Receiving Negative Feedback  Listen, clarify, manage emotions Constructive Conflict  Can lead to better decisions, more creative problem solving and stronger relationships

Destructive Conflict  Creates negative outcomes - broken relationships, decreased productivity and harms reputations Handling Gossip  Silence is implicit agreement and acceptance - don't stay silent, counter with facts, change the subject, distance yourself 5 Levels of Leadership (John Maxwell)  PositionPermissionProductionPeople developmentPinnacle Position Leadership - 1 (Rights)  People follow because they have to Permission Leadership - 2 (Relationships)  People follow because they want to Production Leadership - 3 (Results)  People follow because of what you've done for the organization

Setting Limits  Acknowledge the request > State what you can do > Negotiate as needed Managing Up  Ability to influence someone who has authority over you Self-Fulfilling Prophecy (Developing Confidence)  Show confidence > positive affirmation > feel confident > positive affirmation Elements of Confidence  CapabilitySelf-presentationMindset Business Writing Process Prepare > Produce > Proof Business Writing Process: Prepare Element The purpose The reader The information Outlining

Business Writing Process: Produce Element Create first draft Remove distractions Utilize templates Stop self-criticism Take breaks Business Writing Process: Proof Element Read aloud Print Don't rely on computer Get an outside perspective Business Writing Process: Common Errors / Mistakes Spelling Grammar Vocabulary Style Format Email Etiquette Elements Choose recipients carefully Create effective subject Use proper etiquette (greetings and closings) Simplify and shorten Use formatting features (with caution)

Project Fixed time frame Temporary Specific pre-defined purpose Distinct results High impact/risk Multi-step Interconnected tasks Require involvement of others Task Ongoing time frame More routine and operational Limited impact/risk Single step Completed by one person Project Owner Person who initiates or sponsors the project and defines high-level requirements Stakeholder People impacted by the outcome of the project

Deliverables Specific, tangible outcomes produced as a result of the project Scope Goals and parameters of a project Project Success Factors Was it completed? On (or under) budget? On time? Did it meet the original goal or stated business objective? 5 Stages of Project Management

  1. Initiating
  2. Planning (longest)
  3. Executing (delegation)
  4. Monitoring and Controlling
  5. Closing Precedent Task Must be completed before another task can be done Dependent Task Can only be done after another task is completed

Serial Tasking Completing one task after another in order of priority Rapid Refocus Ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task Batching Process of doing all items that are similar in nature in one period of time to reduce ramp up and slow down time Time Blocking Marking time on the calendar to focus on one specific item or a batch of items Parkinson's Law Work will expand or contrast to fill the time available for its completion Systems Existing processes by which tasks are completed Systems Components

  1. Clear (mapped out step by step)
  2. Consistent (if you follow the steps consistently you will get consistent outcome - predictable)
  1. Correct (if you follow the steps correctly, you will get the correct outcome - need to be kept up to date)
  2. Consensual (all people using it agree to use it)
  3. Concrete (documented) Six Sigma A methodology for process (system) improvement Opportunity Cost Cost of an alternative that must be foregone in order to pursue a certain action Activity (or Utilization) Log Logs all activity in a given day Time Management Matrix Categorizes tasks based on importance and urgency Paired Comparison Matrix Helps you understand the value of each task as it relates to other tasks Events Special Larger in scale

Robert's Rules of Order: Main Motion Brings new business (next item on the agenda) before the assembly Robert's Rules of Order: Divide the Question Divides a motion into two or more separate motions (must be able to stand on their own) Robert's Rules of Order: Amend Inserting or striking out words or paragraphs, or substituting whole paragraphs or resolutions Robert's Rules of Order: Withdraw/Modify Motion Applies only after the question is stated; mover can accept an amendment without obtaining the floor Robert's Rules of Order: Commit/Refer/Recommit to Committee State the committee to receive the question or resolution; if a committee exists, include the size of committee desired and method of selecting the members (election or appointment) Robert's Rules of Order: Extend Debate Applies only to the immediately pending question; extends until a certain time or for a certain period of time Robert's Rules of Order: Limit Debate

Closing debate at a certain time, or limiting to a certain period of time Robert's Rules of Order: Postpone to a Certain Time State the time the motion or agenda will be resumed Robert's Rules of Order: Object to Consideration Objection must be stated before discussion or another motion is stated Robert's Rules of Order: Lay on the Table Temporarily suspends further consideration/action on pending question; may be made after motion to close debate has carried or is pending Robert's Rules of Order: Take from the Table Resumes consideration of item previously "laid on the table" - state the motion to take from the table Robert's Rules of Order: Reconsider Can be made only by one on the prevailing side who has changed position or view Robert's Rules of Order: Postpone Indefinitely Kills the question/resolution for this session - exception: the motion to reconsider can be made this session

  1. Do it (2 min or less)
  2. Delay it (more than 2 min to complete)
  3. Archive it (doesn't require response or action) Managing Email for Others
  4. Determine level of involvement
  5. Outline specific rules for Admin
  6. Determine how you will communicate Flag for Follow-Up (Outlook Tools) Gives a visual reminder to follow up in some way Color Categories (Outlook Tools) Allow you to easily identify and group associated items Rules (Outlook Tools) Reduce manually filing or taking the same action when a message arrives Quick Steps (Outlook Tools) Applies multiple actions at the same time Workspace Management Is about perception AND performance

3 Reasons for Disorganization

  1. You have too much stuff (Declutter)
  2. The things you have don't have a place where they belong (Pick a Place)
  3. You don't put things back where they belong (Put Things Back) Paper Filing Purpose based, not type based Start broad and narrow down Consider location Understand retention policies Digital Filing Logical hierarchical structure Consistent naming convention Regular & frequent clean up routine Hardware Anything that's hard (physical tangible device) Software Intangible, coded stuff that makes the hardware work