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ASAP PACE CERTIFICATION EXAM
ACTUAL EXAM COMPLETE 400
QUESTIONS WITH DETAILED VERIFIED
ANSWERS (New 2025 - 2026 Update)
ALREADY GRADED A+
"Non-Verbal Listening Skills - CORRECT ANSWER=> Don't interrupt, remove distractions, nod, mirror the communicator, take notes" "Verbal Listening Skills - CORRECT ANSWER=> Probe, clarify, paraphrase, reflect, encourage" "4 Communication Styles - CORRECT ANSWER=> 1. The Director
- The Socializer
- The Thinker
- The Relator Direct - Director, socializer - politician Guarded - the director, the thinker Unguarded - the relator, the socialized - relationships are important Indirect - the thinker, the relator" "Emotional Intelligence (EI) - CORRECT ANSWER=> the ability to perceive, understand, manage, and use emotions The elements of emotional intelligence PERSONAL COMPETENCE:
- Self awareness - aware of own emotions in the moment
- self-management - managing those emotions and behaviors, being professional SOCIAL COMPETENCE:
- social awareness - Being aware of others emotions and responding positively
- relationship management - Emotional hijacking - deeply emotional response to situations and has shut down the rational part of the brain. "road-rage"" "Elements of Emotional Intelligence (EQ) - CORRECT ANSWER=> Personal Competence, Social Competence"
"Personal Competence (EQ) Elements - CORRECT ANSWER=> Self-Awareness, Self-Management" "Social Competence (EQ) Elements - CORRECT ANSWER=> Social Awareness, Relationship Management" "Self-Awareness (EQ) - CORRECT ANSWER=> Understand your own emotions" "Self-Management (EQ) - CORRECT ANSWER=> Managing your own emotions and behaviors" "Social Awareness (EQ) - CORRECT ANSWER=> Identify and understand the emotions of others" "Relationship Management (EQ) - CORRECT ANSWER=> Manage interactions with others successfully" "Giving and Receiving Feedback - CORRECT ANSWER=> feedback should be timely, frequent, consistent, specific, and private Give feedback to anyone but be aware of your position and title as well as the hierarchy. Prescriptive feedback - offer a solution for the problem, tell them what they can do differently next time. vs. descriptive feedback - state what didn't work and why receive negative feedback with grace receive positive feedback with "thank you." do not push the spotlight away." "Prescriptive Feedback - CORRECT ANSWER=> Offer a solution for the problem - what they can do different next time" "Descriptive Feedback - CORRECT ANSWER=> State what didn't work and why - no judgement, stick to the facts" "Receiving Positive Feedback - CORRECT ANSWER=> Accept it, show gratitude, make note" "Receiving Negative Feedback - CORRECT ANSWER=> Listen, clarify, manage emotions" "Dealing with conflict - CORRECT ANSWER=> Constructive conflict - This is a productive conflict that can build and improve relationships. Sitting in a meeting room where people have contrasting ideas with different opinions. A good debate is constructive. Destructive conflict - damages the company and productivity. Letting others do this without confronting is unhealthy and cannot be ignored. Setting limits and expectations is a good way to mitigate bad conflict. Let minor irritations go. Talk through conflict with solutions in mind and brainstorm with the person. Offer forgiveness and apologize." "Constructive Conflict - CORRECT ANSWER=> Can lead to better decisions, more creative problem solving and stronger relationships"
"Pinnacle Leadership - 5 (Respect) - CORRECT ANSWER=> People follow because of who you are and what you represent" "Negotiation - CORRECT ANSWER=> Discussion aimed at reaching an agreement Aim for win-win Know priorities Be specific aim high and give a little wiggle room to the other side bring proof - why do you deserve the raise remain patient, polite, and persistent. A discussion aimed at reaching an agreement." "Collaboration - CORRECT ANSWER=> Ability to work jointly with others to achieve a goal" "Personality - CORRECT ANSWER=> Combination of characteristics or qualities that form an individual's distinctive character" "Persuasion - CORRECT ANSWER=> Convincing someone to do something, typically through reasoning or argument" "Influence - CORRECT ANSWER=> Capacity to affect the people and things around you" "Setting Limits - CORRECT ANSWER=> Acknowledge the request > State what you can do > Negotiate as needed Acknowledge the request
- you can negotiate a deadline too, not just a salary State what you can do, not what you cannot. Negotiate as needed. "I understand you want this done by Monday. However, I can get this done by Wednesday. Does that sound doable for you?"" "Managing Up - CORRECT ANSWER=> Ability to influence someone who has authority over you consciously and deliberately developing a meaningful, task-related, mutually respectful relationship with your direct superior. Brainstorming together. Not asking to be managed, but managing yourself with the help of your manager. The ability to influence someone who has authority over you. No manipulations, no kissing up. Helping to keep your manager on task, on time, on target, manage agenda, being supportive."
"Self-Fulfilling Prophecy (Developing Confidence) - CORRECT ANSWER=> Show confidence > positive affirmation > feel confident > positive affirmation" "Elements of Confidence - CORRECT ANSWER=> Capability Self-presentation Mindset Show confidence Positive affirmations Feel confident Fake it til you make it but truly believe in your accomplishments and what you CAN DO" "written communication - CORRECT ANSWER=> any communication that must be read Prepare, produce and proof is the business writing process. Prepare: the purpose, know the reader, know the information, Outline for longer communication. Produce: Create a first draft, remove distractions, never send a first draft, use templates, stop self-criticism, take breaks to refresh your mind. Proof: Read aloud, print your work for a different view on your words, don't rely on the computer, get an outside perspective." "common errors in writing - CORRECT ANSWER=> spelling, grammar, vocabulary, style, format" "Business Writing Process - CORRECT ANSWER=> Prepare > Produce > Proof" "Business Writing Process: Prepare Element - CORRECT ANSWER=> The purpose The reader The information Outlining" "Business Writing Process: Produce Element - CORRECT ANSWER=> Create first draft Remove distractions Utilize templates Stop self-criticism Take breaks" "Business Writing Process: Proof Element - CORRECT ANSWER=> Read aloud Print Don't rely on computer Get an outside perspective" "Business Writing Process: Common Errors / Mistakes - CORRECT ANSWER=> Spelling Grammar Vocabulary
"Ethics and Communication Security - CORRECT ANSWER=> Do not communicate confidential information. like asking how the bosses kids are. clean desk policy A security policy requiring employees to keep their areas organized and free of papers. The goal is to reduce threats of security incidents by protecting sensitive data." "self-promotion - CORRECT ANSWER=> self-promotion communicating your value to others. personal branding The process by which we "market" ourselves to others; involves highlighting personal strengths, interests and unique qualities and identifying goals Networking interact with other people to exchange information and develop contacts, especially to further one's career. Linkedin informal job market referrals to jobs by word of mouth. You know about an opening before it is advertised. articulating success share notable accomplishments - not small ones. Focus on evidence for the accomplishments. find everyday opportunity to articulate success. Always talk about your accomplishments work related. be mindful of timing and keep it brief about accomplishments. Read the room." "Project - CORRECT ANSWER=> Fixed time frame Temporary Specific pre-defined purpose Distinct results High impact/risk Multi-step Interconnected tasks Require involvement of others" "Task - CORRECT ANSWER=> Ongoing time frame More routine and operational Limited impact/risk Single step
Completed by one person" "project manager - CORRECT ANSWER=> An individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget Speaker of PACE training vids" "Project Owner - CORRECT ANSWER=> Person who initiates or sponsors the project and defines high- level requirements ASAP owns the project" "Stakeholder - CORRECT ANSWER=> People impacted by the outcome of the project I am a stakeholder in ASAP PACE project" "Deliverables - CORRECT ANSWER=> Specific, tangible outcomes produced as a result of the project slideshows" "Scope - CORRECT ANSWER=> Goals and parameters of a project" "Project Success Factors - CORRECT ANSWER=> Was it completed? On (or under) budget? On time? Did it meet the original goal or stated business objective?" "5 Stages of Project Management - CORRECT ANSWER=> 1. Initiating - ask questions and figure out a budget, time frame, and leverage. Ask all the questions to do project correctly.
- Planning (longest) - Breaking down the steps of the project and defining the tasks as well as the order/sequence of the tasks.
- Executing (delegation) - Doing of the work. Where we communicate to others what their job is. Who what when where why. Indirect authority comes into play here. to delegate tasks to others.
- Monitoring and Controlling - making sure people are doing what you need them to do. Make sure people are on time and on task, on target.
- Closing - wrapping things up and making sure the project is totally complete. Check the outcomes of the project. Reward people involved." "Precedent Task - CORRECT ANSWER=> Must be completed before another task can be done. ex: research" "Dependent Task - CORRECT ANSWER=> Can only be done after another task is completed
listen to audiobook and clean the house at the same time." "Serial Tasking - CORRECT ANSWER=> Completing one task after another in order of priority" "Rapid Refocus - CORRECT ANSWER=> Ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task what we need to master." "Batching - CORRECT ANSWER=> Process of doing all items that are similar in nature in one period of time to reduce ramp up and slow down time batch by location: doing errands batch by type: batch work that is similar together." "Time Blocking - CORRECT ANSWER=> Marking time on the calendar to focus on one specific item or a batch of items" "Parkinson's Law - CORRECT ANSWER=> Work will expand or contrast to fill the time available for its completion" "Systems - CORRECT ANSWER=> Existing processes by which tasks are completed" "Systems Components - CORRECT ANSWER=> 1. Clear (mapped out step by step)
- Consistent (if you follow the steps consistently you will get consistent outcome - predictable)
- Correct (if you follow the steps correctly, you will get the correct outcome - need to be kept up to date)
- Consensual (all people using it agree to use it)
- Concrete (documented)" "Six Sigma - CORRECT ANSWER=> A methodology for process (system) improvement" "Opportunity Cost - CORRECT ANSWER=> Cost of an alternative that must be foregone in order to pursue a certain action" "Activity (or Utilization) Log - CORRECT ANSWER=> Logs all activity in a given day" "Time Management Matrix - CORRECT ANSWER=> Categorizes tasks based on importance and urgency" "Paired Comparison Matrix - CORRECT ANSWER=> Helps you understand the value of each task as it relates to other tasks"
"Events - CORRECT ANSWER=> Special Larger in scale Require more resources, planning and time" "Meetings - CORRECT ANSWER=> Operational Smaller in scale Require fewer resources, less planning and time May require procedural rules and minutes" "Robert's Rules of Order - CORRECT ANSWER=> Standard for orderly discussion and decision-making based on the will of the majority" "Pre-meeting or event - CORRECT ANSWER=> The steps involved in venue selection, catering, invitation process, etc." "meeting minutes - CORRECT ANSWER=> notes that describe what was discussed at a meeting, what was decided, and what actions will follow. Accurate and fact-based. Minutes should always include the date and time of the meeting, leaders names, and names of all participants." "post meeting - CORRECT ANSWER=> evaluate meeting, distribute minutes, monitor assigned tasks" "Travel Management - CORRECT ANSWER=> Create a list of traveler's preferences, favorite hotel, frequent flier information, which type of seat they prefer on the airplane. making reservations. create a template for travel information: creating an itinerary, where are they going, when, why, how long. create a comprehensive itinerary: create a walk-through of the travel as if you are the traveler but use the person's preferences. cultural norms info. weather info. climate. ease the travel experience." "Expense Reporting - CORRECT ANSWER=> Understand documentation such as receipts and expenses. Separate the individuals and separate by category. Limitations: Lower limits: if it is $10 or less then we don't need a receipt. upper limits: there is a point where they won't re-imburse. such as a dinner over $50.
"Robert's Rules of Order: Object to Consideration - CORRECT ANSWER=> Objection must be stated before discussion or another motion is stated" "Robert's Rules of Order: Lay on the Table - CORRECT ANSWER=> Temporarily suspends further consideration/action on pending question; may be made after motion to close debate has carried or is pending" "Robert's Rules of Order: Take from the Table - CORRECT ANSWER=> Resumes consideration of item previously "laid on the table" - state the motion to take from the table" "Robert's Rules of Order: Reconsider - CORRECT ANSWER=> Can be made only by one on the prevailing side who has changed position or view" "Robert's Rules of Order: Postpone Indefinitely - CORRECT ANSWER=> Kills the question/resolution for this session - exception: the motion to reconsider can be made this session" "Robert's Rules of Order: Suspend the Rules - CORRECT ANSWER=> Allows a violation of the assembly's own rules; the object of the suspension must be specified" "Meeting Minutes - CORRECT ANSWER=> Written record of the various elements of a meeting including topics discussed and decisions made (fact based)" "Email Management - CORRECT ANSWER=> how to manage and navigate email" "Inbox - CORRECT ANSWER=> Folder where new messages are received; a temporary holding place where unprocessed messages live. Moved out of inbox once read and processed." "Archives - CORRECT ANSWER=> Used to organize messages you want to be able to access later on, but which have already been processed" "Pending Folder - CORRECT ANSWER=> Used to store messages that are waiting for a response from someone else" "Reply Folder - CORRECT ANSWER=> Used to store messages that require a response from you, but for which you haven't yet responded" "5 Options for Processing Email - CORRECT ANSWER=> 1. Delete it
- Delegate it - read it and send it to someone else if necessary. then put it in pending folder or delete.
- Do it (2 min or less) - quick reply. archive it. or pending folder if you're waiting on a response.
- Delay it (more than 2 min to complete) - put it in pending folder
- Archive it (doesn't require response or action) but i want to get to it later for reference"
"Managing Email for Others - CORRECT ANSWER=> 1. Determine level of involvement
- Outline specific rules for Admin
- Determine how you will communicate read-only access or ability to move and organize for the executive. Respond on behalf of - pinnacle access Outline rules the admin will follow. Establish the communication system and let the executive know about everything you do or plan to do with the emails that way things are not done twice like replies." "Flag for Follow-Up (Outlook Tools) - CORRECT ANSWER=> Gives a visual reminder to follow up in some way" "Color Categories (Outlook Tools) - CORRECT ANSWER=> Allow you to easily identify and group associated items" "Rules (Outlook Tools) - CORRECT ANSWER=> Reduce manually filing or taking the same action when a message arrives" "Quick Steps (Outlook Tools) - CORRECT ANSWER=> Applies multiple actions at the same time" "Workspace Management - CORRECT ANSWER=> It's about perception AND performance" "3 Reasons for Disorganization - CORRECT ANSWER=> 1. You have too much stuff (Declutter)
- The things you have do not have a place where they belong (Pick a Place)
- You don't put things back where they belong (Put Things Back)" "Paper Filing - CORRECT ANSWER=> Purpose based, not type based Employee file is purpose based. Type based is too broad. Start broad and narrow down Consider location Understand retention policies" "Digital Filing - CORRECT ANSWER=> Logical hierarchical structure Consistent naming convention Regular & frequent clean up routine" "Chromebook - CORRECT ANSWER=> a computer running the Google Chrome OS with the requirement of Internet access to operate. Instead of installing and running programs from the hard drive almost everything is run from the cloud.
Always ask attendees to test internet connection with speedtest for attendees in new remote sites. review meeting norms (90 mins or less), cultural considerations, review working schedule/hours. assess team members technology, tools, and headset/cameras. Tips for presenters: Keep eyes on the upper one-third of the video frame, not too far from the camera. Use a ringlight directly by the face. avoid strong backlight such as an open window. use a quality headset/microphone. do not get too close to the camera. wear solid color clothing. use non distracting backgrounds. become familiar with tone, voice check, and articulation through video. Host tips: Join 15 - 30 mins before the scheduled start check all connections before the event begins review all accepted requests check to ensure all tech is working watch the waiting room to confirm that only invited guests attend. During the conference: record the meeting limit background noise from attendees properly introduce everyone talking have 5 min breaks - virtual watercooler Follow-up after event: edit the recording share link to the recording share minutes as appropriate (within 24 hrs) share action items and timelines. reassess technology and software for best fit" "docking station - CORRECT ANSWER=> A device that receives a laptop computer and provides additional secondary storage and easy connection to peripheral devices. Plug in keyboard, mouse, monitor, etc to docking station and connect station to laptop with one cable. :)"
"Dual Monitors - CORRECT ANSWER=> good so that you can work simultaneously on multiple parts of the editing needed and also view changes with minimal effort. 2nd monitor increases efficiency. go back and forth between information for projects." "standing desktop convertor - CORRECT ANSWER=> an adjustable unit that can be placed on your desk. Raises computer to accommodate standing and then collapses for when you want to sit." "headsets - CORRECT ANSWER=> a pair of headphones, especially one with a microphone attached to it noise canceling is best to avoid distractions" "earbuds - CORRECT ANSWER=> Small speakers that rest inside each ear canal" "Ring Light - CORRECT ANSWER=> poor video image can be distracting. the light can provide for better image quality." "cell phone sanitizer - CORRECT ANSWER=> cell phones are a source of germs. UV light is needed to kill germs on cellphones and other tech." "microsoft office lens - CORRECT ANSWER=> captures business cards, receipts, or documents and adjusts them for storage in onedrive or onenote. pdf or jpeg conversion." "MS Office - CORRECT ANSWER=> A group of Microsoft applications that includes word processing, database, spreadsheet, and presentation software, as well as others, depending upon the package choices." "Google Lens - CORRECT ANSWER=> app can scan a business card and add a new contact by default and translate text to many different languages." "Adobe PDF - CORRECT ANSWER=> view, edit, or sign PDF documents on the smartphone." "trends in data storage - CORRECT ANSWER=> internal hard drive is the primary storage place." "hard drive - CORRECT ANSWER=> computer hardware that holds and spins a magnetic or optical disk and reads and writes information on it" "Terabyte - CORRECT ANSWER=> 1 trillion bytes some hard drives are measured this way.
"Windows OS features - CORRECT ANSWER=> Snip & Sketch - combines snipping tool and screen sketch. capture what is on your screen, crop it, annotate screenshots. Steps recorder - Easily document actions made on a computer for demonstration purposes or for outlining steps for troubleshooting issues. Timeline - shows history of activities you have performed and can synchronize across multiple pcs" "Software - CORRECT ANSWER=> Intangible, code that makes the hardware or applications work. software programs tell the computer what to do and where to send the output/results." "system software - CORRECT ANSWER=> software responsible for the general operation of a computer system, including the operation of hardware, running application software, and file management" "applications software - CORRECT ANSWER=> Software that performs a specific task, such as word processing or spreadsheet creation" "productivity software - CORRECT ANSWER=> Applications designed to help individual computer users complete tasks more efficiently. Examples are word processors, spreadsheet programs, and database applications. Quickbooks, sales force, adobe photoshop, microsoft outlook" "productivity suite - CORRECT ANSWER=> A collection of productivity apps such as Microsoft Office 365, Apple iWork, G Suite, or Apache OpenOffice." "mobile applications - CORRECT ANSWER=> A type of software application designed to run on a mobile device, such as a smartphone or tablet computer." "packaged software - CORRECT ANSWER=> Mass-produced, copyrighted retail software that meets the needs of a wide variety of users, not just a single user or company." "custom software - CORRECT ANSWER=> Software developed and written in-house to meet the unique needs of a particular company." "Web-based applications - CORRECT ANSWER=> A program that's hosted on a website and that doesn't require installation on the computer. amazon, facebook, teams, zoom, gmail, yahoo, outlook" "Software as a Service (SaaS) - CORRECT ANSWER=> Software that is owned, delivered, and managed remotely and delivered over the Internet/cloud to contracted customers on a pay-for-use basis or as a subscription based on use metrics.
frees up storage space on device. can download software to several devices." "Hardware - CORRECT ANSWER=> Anything that's hard (physical tangible device)" "Hardware Components: Input Devices - CORRECT ANSWER=> Communicate instructions or commands to the computer (how we communicate with the computer - keyboard, mouse, touch screens, biometrics, etc.)" "Hardware Components: Output Devices - CORRECT ANSWER=> Retrieve information from the computer (how the computer communicates with us - displays, speakers, printers, etc.)" "Hardware Components: Data Storage - CORRECT ANSWER=> Any data/information can be permanently stores through storage components (CDs, flash drives, SD cards, hard drive, cloud, etc.)" "Hardware Components: Mobile Technology - CORRECT ANSWER=> Portable and convenient (notebooks, tablets, etc.)" "Hardware Components: Operating Systems - CORRECT ANSWER=> OS provides instructions to the computer enabling basic operation (MS Windows, iOS)" "Hardware Components: Operating System Features - CORRECT ANSWER=> Graphical User Interface (GUI) is standard (icons)" "Hardware Components: Personalizing Desktop - CORRECT ANSWER=> Customize settings to enhance your experience and productivity" "Software Types: System Software - Operating System Software - CORRECT ANSWER=> Manages computer hardware and software and its tasks include allocating memory, launching applications, configuring hardware devices and establishing network connections" "Software Types: System Software - Utility Software - CORRECT ANSWER=> Runs maintenance related tasks - locating files, cleanup, troubleshooting, defragmenting, compressing files" "Software Types: Application Software - CORRECT ANSWER=> Allow you to perform specific tasks like writing a document, analyzing numbers or preparing a presentation(MS Office - word, excel, etc.)" "Software Types: Mobile Applications - CORRECT ANSWER=> Software that runs on specific mobile platforms (not as robust as desktop counterpart)" "Software Types: Packaged Software - CORRECT ANSWER=> Mass produced for a mass audience with a variety of needs - controlled and restricted through copyright laws"
