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ASAP PACE CERTIFICATION EXAM 2025- 2026
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What are the 4 communication styles? - correct answer - 1. The Director: direct and guarded, firm and forceful, confident and competitive, decisive and determined. A risk-taker.
- The Socializer: direct and open, outgoing, optimistic, enthusiastic
- Relater: indirect and open, team player, likes stability, cares deeply about relationships.
- The Thinker: Indirect and guarded, self-controlled and cautious. Prefers analysis over emotion. Likes clarity and order. Strategies For Networking - correct answer - Develop Your 30 - second Commercial Practice Engaging Conversation Focus on Quality over Quantity Follow Up & Start Now 5 levels of leadership - John Maxwell - correct answer - 1. Position low level leadership earned because of job title alone.
- Permission (Relationship) People Follow because they want to.
- Production (Results)People follow because of what you've done for the organization
- People Development (Reproduction)People follow because of what you've done for them.
- Pinnacle (Respect)People follow you because of who you are and what you represent Elements of Confidence - correct answer - Capability Self-presentation Mindset Tone in speech can include what 5 elements. - correct answer - Pitch Pace Volume Inflection Emphasis 7 habits of highly effective people - correct answer - 1. Be proactive
- Begin with the end in mind
- Put first things first
- Think win-win
- Seek first to understand, then to be understood
- Synergize
- Sharpen the saw
Common grammar errors What is the difference between effect/affect - correct answer - Effect: A noun ("the effect" or "an effect")· noun is a word for a person, place, thing, or idea Effect is usually a noun that means a result or consequence of a change Affect: A verb ("to affect") Verb is a word for an action, experience, or condition Affect is usually a verb that means to act on or change someone or something Two Key Traits of Leadership - correct answer - Persuasion and Influence Emotional Intelligence Skillset (4 traits/abilities) - correct answer - Self-Awareness Self Management Social Awareness Relationship Management emotional hijacking - correct answer - Instances where emotional responses overrule logical responses. Emotion guides behavior and shuts down the rational mind.
EMAIL ETIQUETTE Includes (5) - correct answer - Choose Recipients Carefully Create Effective Subject Lines Use Proper Business Etiquette Simplify and Shorten Use Formatting Features (with Caution) Types of Security Threats - correct answer - Internal External Partners What is an internal security threat - correct answer - employees who (intentionally or unintentionally) collect, communicate, and/or distribute confidential information from the company they work for. What is a Partner Security Threat - correct answer - a threat that may include includes clients, vendors, suppliers, and other business associates. What is Inflection - correct answer - A component of tone of voice that includes The rhythmic up and down of the voice, which shapes words.
What is the "sandwich" technique. - correct answer - The advice to offer positive feedback in combination with negative feedback. Regardless, positive feedback should only be offered when it's genuine. Never offer insincere positive words solely as a means of softening negative feedback. BUSINESS WRITING FUNDAMENTALS? (3) - correct answer - 1. PREPARE-
- PRODUCE
- PROOF What is Destructive Conflict - correct answer - creates negative outcomes—broken relationships, decreased productivity, wasted time, etc What is Interpersonal Communication - correct answer - is the process by which people exchange information. What is relationship management - correct answer - Involves the ability to manage stress and conflict.goes hand in hand with interpersonal communication skills.Invest the time and effort to create mutually satisfying relationships. Ways to improve relationship management skills include: - correct answer - Engage in frequent high-quality communication with others.
Acknowledge other people's feelings in difficult situations. Provide positive and constructive feedback. Accept positive and constructive feedback offered to you. Show others you care about them through your actions and words. What term is the umbrella category that covers all the various forms of computer-altered reality? - correct answer - What term is the umbrella category that covers all the various forms of computer-altered reality? Which input device is a data collection machine that creates a digital imprint of a physical characteristics to provide security without the need for passwords? - correct answer - biometrics Which of the following is a small file generated by a web server that tracks visited sites and other information in your browser history? - correct answer
- cookie Which of the following is a strategy for handling daily email communication by quickly prioritizing it into order of urgency? - correct answer - triage Which of the following is a tool in the Microsoft windows operating system that enables you to quickly capture and annotate screenshots, photos and other images with your pen, touch, or mouse then share them? - correct answer - snip and sketch
What is Management? - correct answer - The process of coordinating work activities so they're completed efficiently and effectively with and through other people. What is Efficiency - correct answer - Reflects a relationship between inputs and outputs that minimizes resources and costs. Effectiveness - correct answer - Relates to the attainment of established goals and results. Who is Frederick Taylor? - correct answer - Father of scientific management - first to scientifically study work processes and worker productivity. Published The Principles of Scientific Management in 190 9. What are the Schools of Management - correct answer - Scientific Classic Behaviorist/Human Relations Modern Contemporary Acceptance Theory of Authority - correct answer - The success of any organization depends on the cooperation of its employees.
Business life cycle - correct answer - is the progression of a business through a series of phases over time. Phases of the Business Life Cycle - correct answer - 1 - Launch 2 - Growth 3 - Shake-out 4 - Maturity 5 - Decline or Renewal What does SMART stand for & what is it used for - correct answer - Goal setting S-Specific M-Measurable A-Achievable/ Attainable R-Relevant/ Realistic/ Results-Oriented T-Time Bound Maslow's Hierarchy - correct answer - self-actualization esteem, love/belonging, safety, physiological,
According to research, how long does it take on average to develop a new habit or break an old one? - correct answer - 66 days According to The Platinum Rule, Thinkers and Relators are both: - correct answer - indirect, meaning they are cautious, introverted and slower-paced "Achieving maximum productivity with minimum wasted effort or expense" is the definition of what term? - correct answer - efficiency Because they utilize modest measures, data using what kind of connection is vulnerable to being captured and read by hackers? - correct answer - Public wifi The CARS checklist does NOT include which of the following type of information? - correct answer - "completing one task after another in order of priority" is the definition of what term? - correct answer - serial tasking The concepts of emotional intelligence, management by objectives, and knowledge work would be considered part of this school of management theory - correct answer - modern
The coordination of work tasks so they are completed efficiently and effectively with and though other people is known as - correct answer - management What is opportunity cost - correct answer - The cost of an alternative that must be foregone in order to pursue a certain action is the definition of what term? Four phases of team development - correct answer - forming, storming, norming, performing In project management, when estimating time for completion of tasks, what is the recommended safety margin? - correct answer - 50% In response to the shift toward a remote workforce and shrinking need for physical office space, many companies have introduced the concept of - correct answer - desk hoteling In the world of process improvement, what is the name of the methodology commonly cited? - correct answer -. six sigma
A set of online communication practices and rules is - correct answer - netiquette The strategy of making time on the calendar to focus on one specific item or a batch of items is called what? - correct answer - time blocking A superior video editor, a preview utility and a streaming music service are features of which operating system? - correct answer - mac os Tasks that can be done simultaneously because one or both of them doesn't require mental effort is the definition of what term? - correct answer
- background tasking A task that can be completed at the same time as other tasks is called a task. - correct answer - concurrent A task that can only be done after another task is completed is called a task. - correct answer - priority A task that must be completed before another one can be done is called a task. - correct answer - precedent
This browser features an Immersive Reader mode, InPrivate mode for secure browsing, and a Collections function tool which allows you to gather and store information from different websites. - correct answer - microsoft chromium edge What is the name of the leading professional membership association for the project, program and portfolio management profession? - correct answer - the project management institute What kind of software controls a computer and its peripherals, such as its keyboard and mouse? - correct answer - system What outlook feature allows you to apply multiple actions at the same time to email messages? - correct answer - Quick Steps When managing projects, what does "deliverables" refer to? - correct answer - the specific, tangible outcomes produced as a result of the project Frederick Taylor-four principles of scientific management: - correct answer
- Instead of executing tasks based on habit or past practice, work processes should be studied to determine the most efficient way to perform specific tasks.
Hawthorne effect - correct answer - demonstrated that human behavior needed to become an important component in the study of management. Two leading figures in this school of management - correct answer - Chester Barnard and Frederick Herzberg. developed the idea of the "informal organization," which stressed that effective communication and improved coordination among employees were essential. - correct answer - Chester Barnard Acceptance theory of authority - correct answer - the success of any organization depends on the cooperation of its employees Frederick Herzberg's Two Factor Theory - correct answer - Workers must have both hygiene and motivation factors to be truly motivated. Hygiene needs:- company policy/administration- work conditions- salary- status- personal life Motivation factors:- achievement- recognition- the work itself- responsibility- advancement
father of modern management and was the first influential modern management thought leader. Developed Goal achievement process call SMART - correct answer - Who is Peter Drucker Peter Drucker's five basic operations - correct answer - 1) Setting objectives
- Organizing
- Motivating and communicating
- Measuring
- Developing people, including the manager him- or herself Who is Tom Peters & Robert A. Waterman - correct answer - Authors that wrote the seminal In Search of Excellence which many consider to be the best business book of the twentieth century. What 10 books by management thought leaders were all influential at the end of the twentieth century and set the tone for twenty-first-century management: - correct answer - 1) Built to Last: Successful Habits of Visionary Companies, by Jim Collins and Jerry Porras
- The Fifth Discipline: The Art and Practice of the Learning Organization, by Peter Senge
- First, Break All the Rules, by Marcus Buckingham and Curt Coffman
- Good to Great: Why Some Companies Make the Leap... and Others Don't, by Jim Collins
- The Innovator's Dilemma, by Clayton Christensen
- Leading Change, by John P. Kotter
