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A task that must be completed before another one can be done is called a _____ task. - โโโ Correct Answer > precedent The strategy of making time on the calendar to focus on one specific item or a batch of items is called what? - โโโ Correct Answer > time blocking Name that stage that involves the Project Manager (PM) defining exactly what needs to be achieved - โโโ Correct Answer > planning stage Whose theory theorizes that satisfied employees are not always motivated employees but dissatisfied employees are never motivated employees - โโโ Correct Answer > Frederick Herzberg A superior video editor, a preview utility and a streaming music service are features of which operating system? - โโโ Correct Answer > mac os
Tasks that can be done simultaneously because one or both of them doesn't require mental effort is the definition of what term? - โโโ Correct Answer > background tasking This browser features an Immersive Reader mode, InPrivate mode for secure browsing, and a Collections function tool which allows you to gather and store information from different websites. - โโโ Correct Answer > microsoft chromium edge What is the name of the leading professional membership association for the project, program and portfolio management profession? - โโโ Correct Answer > the project management institute What kind of software controls a computer and its peripherals, such as its keyboard and mouse? - โโโ Correct Answer > system What outlook feature allows you to apply multiple actions at the same time to email messages? - โโโ Correct Answer > Quick Steps When managing projects, what does "deliverables" refer to? - โโโ Correct Answer > the specific, tangible outcomes produced as a result of the project
- Stability of Tenure of Personnel:
- Initiative:
- Esprit de Corps: Hawthorne effect - โโโ Correct Answer > demonstrated that human behavior needed to become an important component in the study of management. Two leading figures in this school of management - โโโ Correct Answer > Chester Barnard and Frederick Herzberg. developed the idea of the "informal organization," which stressed that effective communication and improved coordination among employees were essential. - โโโ Correct Answer > Chester Barnard Acceptance theory of authority - โโโ Correct Answer > the success of any organization depends on the cooperation of its employees Frederick Herzberg's Two Factor Theory - โโโ Correct Answer > Workers must have both hygiene and motivation factors to be truly motivated. Hygiene needs:- company policy/administration- work conditions- salary- status- personal life
Motivation factors:- achievement- recognition- the work itself- responsibility- advancement father of modern management and was the first influential modern management thought leader. Developed Goal achievement process call SMART - โโโ Correct Answer > Who is Peter Drucker Peter Drucker's five basic operations - โโโ Correct Answer > 1) Setting objectives
- Organizing
- Motivating and communicating
- Measuring
- Developing people, including the manager him- or herself Who is Tom Peters & Robert A. Waterman - โโโ Correct Answer > Authors that wrote the seminal In Search of Excellence which many consider to be the best business book of the twentieth century. What 10 books by management thought leaders were all influential at the end of the twentieth century and set the tone for twenty-first- century management: - โโโ Correct Answer > 1) Built to Last: Successful Habits of Visionary Companies, by Jim Collins and Jerry Porras
Phases of the Business Life Cycle - Phase Three: Shake-Out - โโโ Correct Answer > During this phase growth continues but at a slower rate, usually because of market saturation or new competitors. A decline in profits is often seen because of a significant increase in costs as the business looks to expand and move into new markets. Phases of the Business Life Cycle - Phase Four: Maturity - โโโ Correct Answer > When a city doubles in size, the productivity per person increases by 15 percent. When a company doubles in size, the opposite happens. As the market matures, growth decreases, and competition increases. During this stage, organizations may seek to expand their customer base or invest in new technologies or emerging markets to extend their life cycle. Phases of the Business Life Cycle - Phase Five: Decline or Renewal - โโโ Correct Answer > In the final stage of the business life cycle, sales, profit, and cash flow all decline. Organizations may accept their inability to adapt to the changing environment and exit the market. Many businesses decide it's time to reinvent themselves and re- engineer the business. Eight forces are greatly affecting organizational design and dynamics: - โโโ Correct Answer > 1) Information is power and everyone is connected. The amount of information is overwhelming; the challenge is to sort and analyze it.
- The Industrial Revolution gave way to the service economy, which yielded to the information age and technology revolution. The speed of technological development continues to increase, not decrease.
- Change is rapid and constant.
- Technology, competition, and social and economic systems are global.
- The workforce and the work are fluid and diverse; the number of virtual and contingent workers in the workforce continues to grow.
- Performance imperatives have shifted from hierarchies and individuals to teams. Organizations must take new approaches to leadership development, job design, and incentives.
- Customers expect customization, convenience, and speed. ) Organizational structures and processes are constantly evolving. Global Human Capital Trends - โโโ Correct Answer > Rise of social enterprise organizations whose missions combine revenue growth and profit-making with respecting and supporting the environment and meeting the needs of the stakeholder network. Group Approach - โโโ Correct Answer > What term refers to Leaders emerging based on their ability to meet the group's needs action-centered leadership - โโโ Correct Answer > developed by John Adair. The leaderhas three intertwined goals: to achieve the task,
Who created the Acceptance Theory of Authority? - โโโ Correct Answer > Chester Barnard Who was Richard Hackman? - โโโ Correct Answer > He believed that teams work best if leaders teach and foster and environment that develops autonomy Who Influence the creation of SMART goals - โโโ Correct Answer > Peter Drucker What ideas were John Adair associated with - โโโ Correct Answer
Action Centered Leadership which leads to 3 goals/ideals Vision- where do we want to go Mission - the steps we take to get there Values- the culture and ideals we create along the way What are formatting tools? (computer literacy) - โโโ Correct Answer > Tools that are used to give shape, size, and general makeup (as of something printed). ยท Line breaksยท Indentationยท Font size and typeยท Headers and sub headersยท Bullet points or numbered listsยท Italics, bold, and underlined textยท
Capital letters What can individuals due to prevent Security Threats - โโโ Correct Answer > Educate Yourself Secure Your Physical Space Follow Safe Technology Practices Communicate Confidential Information Appropriately Respond to Breaches What are External Security Threats - โโโ Correct Answer > can include hackers, organized crime groups, competitors, and former employees. Common grammar errors. What is the difference between Compliment / complement - โโโ Correct Answer > Compliment: A flattering statement ("Thank you for the compliment.")ยท Complement: Something that adds to or supplements ("Her report is a nice complement to the previous work.") Common grammar errors What is the difference between effect/affect
- โโโ Correct Answer > Effect: A noun ("the effect" or "an effect")ยท noun is a word for a person, place, thing, or idea Effect is usually a noun that means a result or consequence of a change
Use Formatting Features (with Caution) Types of Security Threats - โโโ Correct Answer > Internal External Partners What is an internal security threat - โโโ Correct Answer > employees who (intentionally or unintentionally) collect, communicate, and/or distribute confidential information from the company they work for. What is a Partner Security Threat - โโโ Correct Answer > a threat that may include includes clients, vendors, suppliers, and other business associates. What is Inflection - โโโ Correct Answer > A component of tone of voice that includes The rhythmic up and down of the voice, which shapes words. What is constructive conflict - โโโ Correct Answer > conflict characterized by cooperation in dealing with differences; can lead to better decisions and more creative problem solving. When people feel free to respectfully express differing needs, voice dissent, and challenge the ideas of others, a more dynamic conversation takes place.
Components of Communication (& % breakdown of each component) - โโโ Correct Answer > Word Choice 10% Tone 35% Body Language 55% What is pace - โโโ Correct Answer > A component of tone of voice. It is The rate at which words are spoken. Crucial communication vs critical communication - โโโ Correct Answer > Critical- Midlevel range, Is slightly higher intensity, more consequential, and a little more challenging Crucial- is high intensity and carries a high potential for danger. (Three characteristics of Crucial Communication: Opposing Opinions, High Stakes & Strong Emotions) IQ vs EQ - โโโ Correct Answer > IQ measures ability to learn and is fixed from a relatively early age. EQ is a flexible skill that can be learned over time. What is the "sandwich" technique. - โโโ Correct Answer > The advice to offer positive feedback in combination with negative feedback. Regardless, positive feedback should only be offered when it's genuine. Never offer insincere positive words solely as a means of softening negative feedback.
Show others you care about them through your actions and words. What term is the umbrella category that covers all the various forms of computer-altered reality? - โโโ Correct Answer > What term is the umbrella category that covers all the various forms of computer-altered reality? Which input device is a data collection machine that creates a digital imprint of a physical characteristics to provide security without the need for passwords? - โโโ Correct Answer > biometrics Which of the following is a small file generated by a web server that tracks visited sites and other information in your browser history? - โโโ Correct Answer > cookie Which of the following is a strategy for handling daily email communication by quickly prioritizing it into order of urgency? - โโโ Correct Answer > triage Which of the following is a tool in the Microsoft windows operating system that enables you to quickly capture and annotate screenshots, photos and other images with your pen, touch, or mouse then share them? - โโโ Correct Answer > snip and sketch
Which product suite is a collection of 20+ desktop and mobile apps and services for photography, graphic design, video, web, UX and website design? - โโโ Correct Answer > adobe creative cloud Which videoconferencing software supports multiple channels for private conversations, post-conference video recording editing, and offers seamless integration with hundreds of third-party applications? - โโโ Correct Answer > microsoft teams You maintain your company's community advocacy website and the site is not getting much traffic. What can you use to attract more attention to their website? - โโโ Correct Answer > SEO Who is Max Weber & What did he do? - โโโ Correct Answer > Introduce the idea of bureaucracy as characterized by:A well-defined hierarchy or chain of command with trained managers.Division of labor based on skills.Promotion based on competence.Complete records and written rules, procedures, and regulations. Who is Henri Fayolis? - โโโ Correct Answer > Considered the grandfather of modern management theory because he proposed general management in principles applicable to all fields. What is Management? - โโโ Correct Answer > The process of coordinating work activities so they're completed efficiently and effectively with and through other people.
Business life cycle - โโโ Correct Answer > is the progression of a business through a series of phases over time. Phases of the Business Life Cycle - โโโ Correct Answer > 1 - Launch 2 - Growth 3 - Shake-out 4 - Maturity 5 - Decline or Renewal What does SMART stand for & what is it used for - โโโ Correct Answer > Goal setting S-Specific M-Measurable A-Achievable/ Attainable R-Relevant/ Realistic/ Results-Oriented T-Time Bound Maslow's Hierarchy - โโโ Correct Answer > self-actualization esteem, love/belonging, safety, physiological,
7 steps of the Problem-Solving Process - โโโ Correct Answer > 1. Define the Problem 2.Gather & Analyze Information 3.Determinie Standards 4.Generate alternative solution 5.Choose the best alternative 6.Implement the solution 7.Evaluate and Follow-up What is Intelligent Risk - โโโ Correct Answer > Relies on a mindset that allows for the possibility of: mistakes, failure success refers to all real-and-virtual environments generated by computer graphics and wearables that create a realistic three-dimensional environment. - โโโ Correct Answer > Extended Reality According to a study cited it the New York Times, a typical office worker gets only 11 minutes between each interruption. According to this same study, how long does it take on average to return to the original task after an interruption? - โโโ Correct Answer > 11 minutes According to research, how long does it take on average to develop a new habit or break an old one? - โโโ Correct Answer > 66 days
