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A comprehensive set of questions and answers for the alaska customer service final exam. it covers various aspects of customer service procedures, including payment methods, baggage policies, special service requests, and handling of different passenger types. The q&a format is ideal for self-assessment and exam preparation, enhancing understanding of alaska airlines' operational procedures.
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Correct Answer: EXIT IMAGE 734 Correct Answer: 737 - 40 738 Correct Answer: 737 - 800 739 Correct Answer: 737 - 900 73G Correct Answer: 737 - 700 CRJ Correct Answer: CRJ DH Correct Answer: Q 73H Correct Answer: 737 - 800 RECONFIG
Correct Answer: 737 - 900 RECONFIG VCR Correct Answer: VIRTUAL COUPON RECORD 3 FORMS OF PAYMENT Correct Answer: CC, CHECK, CASH TICKET VALIDITY Correct Answer: USED, EXCHANGED OR REFUNDED 1 YEAR FROM ORIGINAL O/B DATE 1 Correct Answer: 1 BAG 2 Correct Answer: 2 BAGS NB Correct Answer: NO BAGS ARMD Correct Answer: ARMED/ SECURITY EXEMPTION LEOP Correct Answer: UNARMED LAW ESCORTING PRISONER FFDO Correct Answer: FED FLIGHT DECK OFFICER SECURITY EXEMP
Correct Answer: PAX RESIDENCE US ADDRESS ADDED DCVI Correct Answer: INFANT PASSPORT FQTV Correct Answer: OTHER AIRLINE MP # G Correct Answer: MVP GOLD 75K MVP Correct Answer: MOST VALUABLE PAX MP Correct Answer: MILEAGE PLAN/REGULAR IB Correct Answer: INBOUND OB Correct Answer: OUTBOUND TT Correct Answer: TICKETLESS/ELECTRONIC INF Correct Answer: INFANT UMNR
Correct Answer: UNACCOMPANIED MINOR KIDS Correct Answer: 12 OR UNDER SECURITY EXEMP TEEN Correct Answer: TEEN ASSIST TBMB Correct Answer: TO BE MET BY FOR UMNR/TEEN ASSIST TBBB Correct Answer: TO BE BOARDED BY FOR UMNR/TEEN ASSIST WCHC Correct Answer: WHEELCHAIR NEEDS ASSISTANCE TO SEAT WCHR Correct Answer: WHEELCHAIR FOR DISTANCE WCHS Correct Answer: WHEELCAHIR UNABLE TO NAVIGATE STAIRS WCMP Correct Answer: WHEELCAIR MANUAL POWER WCOB Correct Answer: NEED USE OF ONBOARD WHEELCHAIR AVIH Correct Answer: ANIMAL IN HOLD
Correct Answer: HELP/INSTANT MASK CTRL F Correct Answer: FLIFO CTRL G Correct Answer: FLIGHT STATUS PTK Correct Answer: PERSONAL TRANSFER KIT J6Y Correct Answer: JUSMPSEAT FLIGHT ATTENDANT J3Y Correct Answer: JUMPSEAT PILOT 6 LETTERS ONLY Correct Answer: RECORD LOCATOR TE Correct Answer: E TICKET/VCR TK Correct Answer: TICKETED PAPER ASSIGN PRINTER Correct Answer: 1ST THING AFTER LOG IN OF IMAGE SF5/F
Correct Answer: PNR SEARCH KEY FUNCTION CTRL Q Correct Answer: QUICK PAX MASK TRAVEL INFO GUIDE FOR ALL AIRLINES Correct Answer: TRAVEL DOC ADVANCED PAX INFORMATION SYSTEM Correct Answer: APIS 1ST POINT OF CONTACT Correct Answer: WHO IS RESPONSIBLE FOR VERIFYING ALL INTERNATIONAL DOCS 2 DIAGONAL LINES Correct Answer: WHAT NEEDS TO BE DRAWN ON THE FLIGHT COUPON FALSE Correct Answer: DOES THE FLIGHT COUPON GET STAPLED TO YOUR AUDITORS ALASKA CONCIERGE KIOSK CONCIERGE GATE KEEPER CONCIERGE BAG DROP ACCEPTANCE AGENT POST BAG DROP AGENT Correct Answer: 5 ROLES IN THE LOBBY SSSS Correct Answer: QUAD S
Correct Answer: J V Correct Answer: GOLD, MVP, FULL FARE P Correct Answer: PREMIUM SEAT Z Correct Answer: AIRPORT BLOCK L Correct Answer: UMNR U Correct Answer: UNDESIRABLE R Correct Answer: PRE RESERVED I Correct Answer: INFANT Q Correct Answer: PREFERRED/MP STATUS N Correct Answer: BROKEN LEO
Correct Answer: LAW ENFORCEMENT OFFICER SSR Correct Answer: ALASKA EMPLOYEES EXEMPTIONS Correct Answer: TSA OK Correct Answer: READY TO TRAVEL LFTD Correct Answer: ON BOARD USED Correct Answer: ALREADY FLEW PRT Correct Answer: PAPER TICKET FAM Correct Answer: FEDERAL ARMED MARSHALL PAPER TICKETS Correct Answer: TK OR P ELECTRONIC TICKET Correct Answer: /E, TE, IT, TT CTRL A Correct Answer: QUICK AVAILABILITY
Correct Answer: ARMD DECLARTION OF ARMED INDIVIDUALS(AAG-10) IS FOR WHO Correct Answer: ARMED INDIVIDUALS WHO CLEARS WITHIN 1 HOUR WHO IS ARMED Correct Answer: ARMED INDIVIDUALS SECURITY EXEMPTION FOR UMNR Correct Answer: KIDS 12 AND YOUNGER UMNR AGE Correct Answer: 5 - 12 YEARS 17 YEARS OLD CAN REQUEST UMNR T/F Correct Answer: TRUE DO YOU REPRESNT THE BRAND AT ALL TIMES Correct Answer: TRUE CAN YOU USE FLIFO FOR OAL DEPT TIMES Correct Answer: YES WHAT CAN YOU FIND IN FLIFO Correct Answer: DEP TIMES & GATES AIRPORT MAPS 1ST CLASS UPGRADES WHO IS RESPONSIBLE FOR UNIFORMS IF THEY DON'T FIT PROPERLY Correct Answer: AGENT
Correct Answer: EXST CAN YOU EARN MILES WITH AN EXST Correct Answer: YES CALL IN TO CS AFTER FLIGHT IS COMPLETED WHEN DO YOU NEED TO APPLY 2ND SEAT POLICY Correct Answer: ARMREST WONT CLOSE DOWN OR CANNOT FIT WHY WILL WE REQUIRE A PAX TO PURCHASE A 2ND SEAT Correct Answer: SAFETY, AND COMFORT CAN YOU REQUEST A REFUND FOR A EXST Correct Answer: YES, IF THE FLIGHT IS NOT FULL CBBG Correct Answer: CABIN SEAT BAGGAGE STANDARD BAG FEE Correct Answer: $ CARRY ON POLICY Correct Answer: 1 BAG AND PERSONAL ITEM STATE OF ALASKA BAGGAGE Correct Answer: 3 BAGS CAN AGENTS CHECKIN HAZARD MATERIALS AND FIREARMS FOR PAX Correct Answer: NO
Correct Answer: LEGAL NAME ON GOV ID WHAT IS A SECURE FLIGHT Correct Answer: BEHIND THE SCENSE PROGRAM THAT STREAMLINES WATCH LIST PROCESS AND IS MANDATORY SEABELT EXTENSION SEAT IN THE EXIT ROW Correct Answer: NO CASHOUT Correct Answer: RECORD OF SALES TRANSACTIONS AND ACCOUNTABLE DOCUMENTS DURING YOUR SHIFT ROLE OF CRO Correct Answer: TAKE COMPLAINTS FROM PAX W/DISABILITIES H3YP WHAT DOES THE P STAND FOR Correct Answer: PAPER TICKET WHAT IS DRAWN ON A NON REV TICKET Correct Answer: 2 DIAGONAL LINES LEFT TO RIGHT STANDBY CIRCUMSTANCES CODES Correct Answer: RX RG RR RX Correct Answer: EXTREME CIRCUMSTANCES RG
Correct Answer: GOLD RR Correct Answer: PEASANTS REBOOK TRAVELS Correct Answer: CTRL Q CTRL A CTRL Q SF8/F5 > ACTIVE PNR > ENTER COMPLETE INFO TICKET EXCHANGE Correct Answer: CLASS OF SERVICE NAME NEW ITINERARY 2 TYPES OF EXCHANGES Correct Answer: DOMESTIC INTERNATIONAL REASON CODE FOR GUEST PASS Correct Answer: NON REV TRAVEL (E6Y) WHO IS RESPONSIBLE FORHELPING GUEST PASS AT THE AIRPORT DAY OF TRAVEL Correct Answer: AGENT FUTURE GUEST PASS ARE BOOKED WHERE Correct Answer: ALASKAAIR.COM
Correct Answer: MIN CREW ON BOARD CABIN TEMP OK
Correct Answer: PAX NAME EXPECTIONS OF REGUALTIONS POLICIES Correct Answer: BAG FEES ONLY WHAT IS NOT CONTAINED IN DEPART TURN TIMELINE Correct Answer: STANDARD LOAD CAPACITY BOARDING ANNOUCEMENTS IS LOCATED WHERE IN THE MANUAL Correct Answer: CSM VOL 2 SECTION 18.
