iy

-

—

ACKNOWLEDGE

O

kS

Acknowledge

both

patient

and

family

with

good

eye

contact,

verifying

correct

name

pronunciation

if

necessary.

Show

care

and

compassion.

INTRODUCTION

Introduce

yourself

to

your

patient

and/or

family.

Patients

want

to

know

who

will

be

involved

in

their

care.

It

is

important

to

provide

your

name

and

what

you

do,

including

your

responsibility

or

status

for

that

shift.

Connect

with

your

patient.

DURATION

Discuss

duration

of

the

upcoming

procedure

that

you

will

perform

such

as

urinary

catheter

insertion.

Provide

length

of

time

for

procedure,

as

well

as,

when

it

will

occur.

Give

approximate

time

frames

for

procedures.

P

iy

|

EXPLANATION

Explain

procedure

prior

to

performing

it,

answering

any

patient

questions.

Omitting

procedural

explanation

decreases

patient

satisfaction

and

increases

patient

anxiety.