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According .to .the .Code .of .Ethics, .one .way .executives .can .avoid .or .minimize .negative .implications .of .conflict .of .interest .is: a) develop .a .PR .plan .to .address .conflict .of .interest .scenarios b) not .participate .in .specific .decisions .where .conflict .may .exist c) ensure .members .submit .annual .holdings .for .inspection
d) make .the .conflict .known .to .those .in .superior .positions .✔✔D
The. principles. of. quality. improvement. require. that. executives. change. their
. management .philosophy .from: A) finding .fault .with .employees .to .finding .problems .with .processes B) finding .fault .with .employees .to .involving .them .in .the .improvement .of .processes C) focusing .on .enhancing .inspection .techniques .to .focusing .on .variance
D) focusing .on .employee's .roles .to .focusing .on .process .outcomes .✔✔A
What. type. of. problem. arises. when. an. executive. knowingly. allows. organization. to
. continue. in .double .billing A) an .ethical .issues .but .may .not .be .grounds .for .dismissal .is .policy .is .unclear B) an .actual .conflict .of .interest .even .absent .a .direct .economic .benefit .to .executive C) an .ethical .problem .for .the .employee .if .the .executive .receives .direct .economic .benefit
D) an .ethical .problem .if .it .clearly .violates .state .of .federal .law .✔✔B
Which. of. the. following. is. a. unit. of. measure. commonly. used. to. determine. physicians'
. clinical .productivity A) RVU B) CMS C) IPO D) CPU .✔✔A
ACHE BOG Sample Test Questions and
Answers 100% Pass
Which .of .the .following .3rd .party .reimbursement .methods .provides .the .largest .incentive .for .the
. provider .to .reduce .costs A) charge-based B) cost-based C) prospective .payment
D) per .diem .✔✔C
Statements .of .earnings, .financial .positions, .changes .in .financial .position .and .retained .earnings .are .required .to .be .submitted .yearly .by .all A) publicly .owned .HCOs B) privately .owned .HCOs C) government .owned .HCOs
D) faith-based .owned .HCOs .✔✔A
Which .of .the .following .is .an .example .of .a .capital .expenditure A) land .purchased .for .resale B) surgical .equipment .with .a .useful .life .of .6mo C) a .building .with .a .useful .life .os. 20 .yrs D) medical .supplies .used .in .patient .care .✔✔C
What .is .the .correct .order .of .stages .of .accomplishing .org .change A) identifying, .planning, .implementing, .evaluating B) planning, .identifying, .evaluating, .implementation C) evaluation, .planning, .implementation, .identifying
D) planning, .evaluating, .identifying, .implementation .✔✔A
Boards .make .better .decisions .if .they .use .information .that .is A) readily .available .on .their .website B) generated .from .computer .studies .of .departmental .activity .reports C) summarized .in .graphs
A) inseparability B) intangibility C) heterogeneity .(variation)
D) perishability .✔✔C
What .purpose .to .market .plans .fulfill .for .the .HCO A) provide .a .business .plan .as .a .subset .of .the .marketing .plan B) present .general .goals .for .the .organization .to .attain .in .3-5 .yrs C) develop .promotion .methods .to .be .used .in .obtaining .HCO .objectives D) provide .specific .objectives .for .utilization .attainment .the .next .fiscal .year .✔✔D
Five .functions .of .marketing .are: A) identifying .markets, .promoting .the .HCO, .recruiting .providers, .managing .external .relationships, .patient .selection B) identifying. markets,. health. promotion,. managing. external. relationships,. patient
. section,. attracting .capable .workers C) identifying .markets, .promoting .the .HCO, .managing .external .relationships, .convincing .patients .to .select .the .HCO, .attracting .capable .workers D) identifying .markets, .promoting .the .HCO, .managing .external .relationships, .strategic .planning, .physician .recruitment .✔✔C
Forecasting .need .for .HR .by .focusing .on .specific .position .openings .that .are .likely .to .occur .and
. using .these .for .planning .is .called: A) demand-pull B) supply-push C) succession .analysis
D) transition .matrix .✔✔A
A .HCO .should .use .which .of .the .following .sequential .processes .to .help .establish .HR .objectives .and .policies A) analyze .the .current .HR .situation, .forecast .demand, .reconcile .budget, .forecast .supply
B) design .recruitment .and .selection .activities, .develop .a .comp .plan, .establish .appraisal .systems C) determine .best .job .structure, .perform .job .evaluation, .establish .training .and .development .plan
D) conduct .job .analysis, .determine .best .job .structure, .establish .HR .information .system .✔✔A
Probability .models .that .forecast .the .internal .flow .of .employees .from .one .job .category .to .another .us .a: A) graphic .rating .approach B) supply-push .approach C) transition .matrix D) curriculum .path .✔✔C
Forecasting .the .internal .supply .of .employees .as .they .move .from .their .current .jobs .to .other .through .promotion, .lateral .moves, .and .termination .is .called: A) graphic .rating .approach B) supply-push C) demand-pull D) rating .scale .method .✔✔B
Which. of. the. following. describes. the. conflict. management. strategy. that. would. have. the
. most .immediate .effect .on .reducing .conflict .behavior? A) Imposition .of .formal .authority .to .resolve .or .suppress .conflict B) Implementation .of .substantial, .super-ordinate .goals .that .require .cooperation .among .units C) rotation .of .members .of .one .unit .into .another .unit D) provision .of .intergroup .training .tat .requires .listing .of .perceptions .and .identifying .differences ✔✔A
Multi-rater .assessment .(360 .degree .feedback) .of .managers .in .healthcare .organizations .is .best .used: A) in .the .development .of .a .specific .action .plan .by .appraises B) as .part .of .a .training .or .coaching .session C) as .part .of .the .performance .appraisal .system .of .the .organization
A) describes. future. facility. needs. (either. renovation. or. new. construction). necessary. to
. meet .strategic .and .operational .needs B) provides .detailed .design .documents .for .all .construction .programs .along .with .specific .costs .for .each .project C) must .be .prepared .by .an .outside .planning .or .architectural .firm .to .ensure .sufficient .objectivity D) is. necessary. to. ensure. that. the. organization. complies. with. CON. and. other . regulatory .requirements .✔✔A
Which .of .the .following .statements .best .describes .the .statistics .budget? A) it .combines .volume .and .expense .rates .to .forecast .costs B) it .is .a .profit .forecast .for .the .coming .year C) it .combines .volume .and .reimbursement .data .to .forecast .revenues
D) it .provides .input .data .for .other .budgets .✔✔D
All .areas .of .healthcare .facilities .are .subject .to .safety, .convenience .and .other .regulatory .requirements .as .dictated .by .the .state .life .safety .codes, .JCAHO, .OSHA, .the .State .fire .marshal .etc,. .Which .area .of .the .facility .typically .has .the .highest .standards? A) the .energy .plant B) highly .used .public .areas C) areas .under .construction
D) patient .care .areas .✔✔D
The .best .way .to .reduce/contain .the .costs .of .distributing .supplies .throughout .the .organization .is .to: A) purchase .the .most .modern .supply .distribution .system .for .your .organization B) minimize .the .number .of .times .an .item .is .handled .from .the .time .it .is .received .by .the .organization .to .the .time .it .is .used C) utilize .a .computerized .materials .management .system .that .allows .the .organization .to .minimize .inventory .levels D) negotiate .a .contract .with .an .outside .vendor .who .specializes .in .supply .distribution .to
.provide .these .services .✔✔B
The .objective .of .maintenance .and .repair .services .is .to .keep .the .facility .and .its .equipment .operating .like .new. .this .goal .is .best .achieved .by .emphasizing: A) prevention B) efficiency C) productivity
D) safety .✔✔A
The .facility's .plan .for .a .HCO .may .include .plans .for .renovation .and .new .construction, .energy .requirements, .acquisition .of .new .property, .financing .options, .etc. .However, .the .facility .plan .begins .with .an .estimate .of .each .service .or .department's A) operational .needs B) parking .needs C) staffing .needs
D) equipment .needs .✔✔A
An .important .management .principle .that .should .guide .the .development .of .information .systems .in .healthcare .organizations .is .to: A) treat .information .as .an .essential .organizational .resource B) delegate .all .decisions .about .information .technology .to .technical .specialists C) employ .consultants .to .set .priorities .for .systems .to .be .developed
D) always .buy .the .newest .system .available .to .avoid .technical .obsolescence .✔✔A
Which. of. the. following. is. a. major. priority. for. system. development. in. the
. managed. care .environment? A) development .of .enterprise-wide .computer .networks B) development .of .repositories .of .computerized .patient .records C) development .of .operational .inpatient .systems D) development .of .strategic .decision .support .systems .✔✔C
which .of .the .following .is .considered .the .best .source .of .information .to .help .HCO .improve .its .existing .services?
A .typical .use .of .the .internet .by .HCOs .is .to A) deliver .educational .programs .to .employees B) provide .medical .staff .with .electronic .access .to .patient .records C) advertise .services .available .to .the .community D) communicate .financial .information .to .business .units .of .the .organization .✔✔C
The .best .way .to .facilitate .information .system .integration .within .an .HCO .is .to A) centralize .all .computer .activities B) use .computer .equipment .from .only .one .manufacturer C) use .computer .software .from .only .one .vendor
D) standardize .data .definitions .and .data .structures .✔✔D
Which .of .the .following .is .a .developing .technology .that .will .help .control .unauthorized .access .to .computerized .information A) optical .scanners B) biometric .access .control .devices C) wireless .terminals
D) high .speed .modems .✔✔B
In .negotiating .a .contract .for .an .information .system, .healthcare .organizations .should A) form .a .negotiating .team .and .utilize .legal .council B) use .the .standard .contract .provided .y .the .vendor C) employ .a .consultant .from .among .a .list .provided .by .the .vendor D) use .a .cost .plus .contract .to .maximize .flexibility .in .system .design .✔✔A
Which. of. the. following. is. the. most. important. factor. to. consider. in. evaluating. vendor
. software .packages? A) size .of .the .vendors .marketing .staff B) ability .of .the .software .to .interface .with .existing .systems C) programming .language .used .to .write .the .software
D) geographic .location .of .the .vendors .corporate .headquarters .✔✔B
The .CIO .for .a .HCO .is .typically .responsible .for .which .of .the .following .functions A) Information .Systems .and .finance B) medical .records .and .patients .registration C) telecommunications .and .PR
D) Information .systems .and .telecommunications .✔✔D
In .selecting .an .Information .system .a .consultant .can .be .best .used .to A) chair .the .selection .committee B) provide .technical .information .and .outside .perspectives C) make .the .final .selection .decision
D) handle .all .communication .and .prospective .vendors .✔✔B
The .IT .steering .committee .for .an .HCO .should .perform .which .of .the .following .duties A) IT .planning, .selection .of .software, .and .development .of .related .organization .policies B) selection .and .supervision .of .key .IT .personnel C) negotiations .of .contracts .with .vendors
D) design .and .development .of .the .IT .systems .software .✔✔A
All .of .the .following .are .primary .functions .of .the .IT .department .except A) ensuring .the .integrity,quality .and .security .of .data B) archiving .and .retrieving .data C) training .and .supporting .users D) utilizing .information .for .operational .decision .making .✔✔D
IT .departments .most .often .utilize .which .of .the .following .methods .to .ensure .confidentiality A) issue .security .codes .and .limit .access .to .the .system B) centralize .access .to .the .computer .system C) do .not .allow .physician .and .vendor .access .to .the .system
A) it .exists .by .virtue .of .a .statute .providing .for .its .formation B) it .has .powers .granted .to .it .by .its .charter C) its .continued .existence .is .not .affected .by .death .or .disability .of .owner
D) it .has .limited .liability .✔✔D
Law .and .tradition .have .established .basic .criteria .for .healthcare .governing .boards. .Our .criteria .is .that A) all .members .agree .to .receive .care .at .the .governed .organization B) members .provide .a .specified .amount .of .financial .support C) the .actions .of .the .board .are .reasonable .and .prudent
D) the .board .must .meet .a .minimum .of .two .times .each .year .✔✔C
Continuous .quality .improvement .assumes .that A) achievement .be .rewarded B) there .is .direction .from .top .management C) there .is .no .upper .limit .to .excellence D) interconnected .work .teams .are .in .place .✔✔C
Which .of .the .following .best .describes .the .responsibility .of .a .hospital .with .an .ED .when .a .person .comes .to .the .ED .for .examination .and .treatment A) the .hospital .must .admit .the .patient .for .observation .and .treatment .if .an .emergency .condition. exists B) the .hospital .must .provide .an .appropriate .medical .screening .to .determine .whether .an .emergency .condition .exists, .and .if .so, .stabilize .the .patient C) the .hospital .may .inquire .as .to .the .individual's .method .of .payment .or .insurance .status .prior .to .rendering .service D) if .the .individual .is .hospital .must .transfer .the .patient .to .the .nearest .public .hospital .designated .for .medically .indigent .patients .✔✔B
What .was .the .first .major .law .to .have .a .significant .impact .on .individual .privacy .in .the .workplace A) the .civil .rights .act
B) the .fair .credit .reporting .act C) polygraph .protection .act
D) privacy .act .✔✔A
How .does .a .physician .self .referral .or .Stark .Law .apply .to .Medicare .payments A) the .law .applies .to .private .party .insurance .and .does .not .apply .to .Medicare .payments B) it. establishes. an. additional. payment. to. normal. Medicare. payment. fees. due. to. the
. added .complexity .of .referrals C) It. allows. a. claim. to. be. filed. with. Medicare. for. a. service. provided. by. the. physician . with. a .financial .interest .in .DHS D) it. prohibits. a. provider. from. presenting. a. claim. to. Medicare. or. any. person. or . entity. for. a .prohibited .DHS .referral .✔✔D
Which .of .the .following .is .not .an .advantage .of .an .effective .corporate .compliance .program .for .an .HCO A) initiating .immediate .and .appropriate .corrective .actions B) costs .of .implementation .and .operations C) developing .processes .to .allow .employees .to .report .potential .problems
D) identifying .and .preventing .criminal .and .unethical .conduct .✔✔B
a .privilege .of .confidentiality .exists .in .a .physician-patient .relationship .when .the .physician-acquired .Information .is A) documented .in .the .patient .record B) substantiated .by .the .nurse C) related .to .the .care .and .treatment .of .the .patient
D) confirmed .and .documented .by .the .patient .✔✔C
Participating .providers .in .the .federal .Medicare .program .must A) be .accredited .by .JCAHO B) serve .Medicaid .beneficiaries C) meet .the .conditions .of .participation
B) to .provide .a .way .to .disseminate .community-level .health .data C) to .provide .an .inexpensive .way .to .share .health .information
D) to .provide .a .community-based .hub .for .sharing .health .information .✔✔D
Which .organizational .theory .is .illustrated .by .governing .activities .with .explicit .and .specific .procedures, .arranging .offices .in .a .hierarchical .fashion, .and .selecting .candidates .on .the .basis .of .technical .competency A) bureaucratic B) contingency C) institutional
D) technological .✔✔A
In .planning .for .future .community .health .resources, .it .is .important .to .understand .population .health .needs. .Which .ethnic .category .tends .to .proportionally .use .physician .services .the .most? A) African-American B) Asian C) Latino
D) white .✔✔D
Which .of .the .following .limitations .would .cause .a .hospital .OB .unit .to .see .no .change .in .volume
. over .a .four .year .period A) organizational B) market C) financial D) clinical .✔✔B
According. to. the. CMS. Conditions. of. Participation,. under. what. circumstances,. if. any,
. is. it .permissible .to .deny .a .patient .access .to .his/her .medical .record A) the .Information .contains .psychotherapy .notes B) the .Request .comes .from .the .patient's .personal .representative .instead .of .the .patient C) the .provider .organization .will .incur .significant .costs .in .copying .and .forwarding .the .records
D) it .is .new .permissible .to .deny .access .✔✔A
The .overall .goal .of .HIPPA .Act .of. 1996 .is A) to .ensure .privacy .and .confidentiality .of .medical .records B) to .standardize .the .sharing .of .clinical .and .administrative .Information C) to .strengthen .the .healthcare .data .security .standards .and .practices
D) to .improve .portability .and .continuity .of .health .insurance, .and .combat .fraud .✔✔D
Congress .enacted .Stark .II .to .prohibit .which .of .the .following A) a .physician .or .an .immediate .family .member .from .referring .a .patient .to .an .entity .with .which .they .have .a .financial .relationship B) hospitals .and .physicians .from .partnering .to .build .in .patient .acute .care .facilities C) hospitals .and .physicians .from .JVing .in .offering .OP .imaging D) a .hospital .from .referring .a .patient .to .a .wholly .owned .entity .✔✔A
Which .of .the .following .activities .should .be .performed .by .the .Board .of .Directors A) calculating .patient .care .fees B) determining .staffing .patterns C) recruiting .new .medical .staff
D) hiring .the .CEO .✔✔D
Performance .improvement .teams .should .consist .of A) experts .in .process .management B) members .from .the .involved .Microsystems C) middle .managers .with .experience D) physician .and .other .users .✔✔B
The. 4. important. aspects. of. clinical. support. services. (CSS). are. technical
. quality,. patient .satisfaction, .continuity .or .integration .and: A) cost-benefit .analysis
Medicare. Conditions. of. Participation. for. hospitals. require. that. a. prescribing
. practitioner .authenticate .verbal .orders .within. , .if .not .defined .by .the .State A) 24 .hrs B) 48 .hrs C) 7 .days
D) 30 .days .✔✔B
Cost .accounting .is .an .important .tool .that .allows .the .CFO .to A) meeting .JCAHO .fiscal .requirements B) ensure .supplies .are .competitively .purchased C) determine .the .actual .cost .of .providing .patient .care D) improve .revenue .cycle .returns .✔✔C
What .is .true .about .the .relationship .between .acute .care .hospitals .and .long .term .care .organizations A) Hospitals .and .patients .frequently .have .difficulty .arranging .for .nursing .home .care .services B) hospitals .generally .don't .want .to .refer .patients .to .SNFs .since .the .revenue .must .be .shared C) SNFs .generally .do .not .want .to .refer .patients .to .hospitals .since .this .interferes .with .State .LOS .requirements D) SNFs .generally .thought .to .be .superior .to .hospitals .for .chronic .disease .management .✔✔A
The .1st .step .in .any .strategic .management .scenario .is .to A) develop ."what .if" .scenarios B) gather .Information .from .as .many .sources .possible C) develop .courses .of .action .that .fit .within .future .organizational .resources
D) conduct .a .make/buy .analysis .✔✔B
Which .of .the .following .is .the .least .serious .limitation .of .decision .analysis A) oversimplification .if .the .problem B) inadequate .data C) the .decision .makers .values
D) the .statistical .model .✔✔D
In. a. unionized. organization. what. is. the. most. effective. contract. dispute. resolution
. finalization .alternative A) mediation B) corporate .campaigns C) arbitration
D) strike .✔✔C
What .does .a .liquidity .ratio .measure A) a .firm's .ability .to .meet .its .current .obligations .in .a .timely .manner B) size .of .dividends .to .be .paid .to .shareholders C) the .percent .of .total .funds .provided .by .creditors D) days .in .AR .✔✔A
The .real .value .of .financial .statements .lies .in .the .fact .they .can .be .used .to .help A) predict .the .firms .financial .condition B) compute .total .margin .vs .periodic .gains C) relate .the .industry .average .new .product/loss .over .time D) understand .that .a .large .portion .of .a .hospitals .net .income .may .come .from .non-operating .gains ✔✔A
Facing .struggle .such .as .declining .profit .margins, .nonprofit .HCOs .have .become .more .dependent .on .what .source .of .financing .capital .needs A) philanthropy B) bond .financing C) capital .leases D) operational .leases .✔✔A
