FASTag: A Seamless Electronic Toll Collection Solution - Prof. hooli, Assignments of Highway Engineering

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FASTAG SOLUTION

CUSTOMER PRESENTATION

FASTag is a device created by NHAI that employs Radio Frequency Identification (RFID) technology, for electronic collection of tolls on National Highways. What is a FASTag?

Benefits of FASTag Help save fuel and time due to swift movement across toll plazas A dedicated web portal for online access to detailed transaction statement and recharge facility via credit card, debit card and net banking Get SMS & Email alerts for transactions, low balance and notifications. 24x7 call center Hassle free way to avail online Monthly Pass facility for all NHAI operated toll plaza No need to rely on drivers with huge amounts of cash A monthly cashback of 5% on every transaction done at a toll plaza directly into your account for FY 2018- 19 Cashback Saves Fuel & Time Online Portal SMS Alerts Online Monthly Pass No cash Intervention

Monthly Pass Issuance Steps

1. FASTag holders or Customer visits NHAI portal http://nhai.gov.in/ and Click on “ FASTag Monthly Pass ” link
2. Customer select the Plaza name – ID and Enter the captcha value
3. Customer get redirected to the acquiring bank page where the customer will enter Tag ID or VRN
4. System will check and validate
5. If the validation successful, it will move to next step or throw the error message
6. The customer has to choose the various pass scheme option of Plazas
7. Customer has to declare the acceptance of ToS and select the payment options
8. Post conformation, customer will be redirected to the acquirer payment gateway page to complete the process
9. Customer will get pas receipt on acquirer bank page. Customer may print the receipt / download for future reference.

What are the fees and charges for FASTag?

A FASTag has a one-time issuance fee of INR 100 and a refundable security deposit as per the classification

of the vehicle

Can a FASTag user avail a monthly pass?

Yes. A FASTag user can avail a monthly pass on his/her FASTag through http://www.nhai.org/.

How would a FASTag user cross a toll plaza if the ETC equipment is not working?

If the tag reader is not working at the toll plaza, the toll operator will read the FASTag with a handheld

reader. In case the reader is not working, the FASTag user has to be allowed to pass for free, as per the

directives of the Government of India.

Is there a specific lane at toll plazas for FASTag users?

Yes, a FASTag user will have to use the lane/s demarcated for FASTag

How would a user report an incorrect deduction and how will he/she get back the same?

A FASTag user can report an incorrect deduction by calling the Issuing Bank’s call center. A review of the

request will be done by the bank officials and if found correct, the incorrect deduction will be reversed.

Some General FAQs

What can a FASTag user do in case the tag is lost? What will happen to the account balance?

The FASTag user needs to call the Issuing Bank’s customer care and get the FASTag blocked. Once a new

FASTag is provided, account balance will be transferred.

If a FASTag user resides within 10 Km of a particular Toll plaza, can he/she get the concessions

available for local vehicles?

Yes, the user will need to submit documents to the concessionaire validating that they residence within 10km

of a particular plaza. Once it is verified, they may avail the concession on the FASTag assigned to their

vehicle.

In case of Harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what can a

FASTag user do?

In case of such a scenario, a complaint can be lodged with respective Project Directors at the toll plaza or the

user can call NHAI’s toll free number 1033.

Some General FAQs