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What are the main two keypads? - Correct Answer Main Gates Keypad and Main ticket Counter keypad How often does quick sign-in keypad expire? - Correct Answer 45 days How do you access the AAdvantage/Frequent Flyer Keypad? - Correct Answer Ctrl F What is the entry to FLIFO? - Correct Answer Alt F How do you access the Useful Keypad? - Correct Answer CTRL U What is the entry to access the Retrieve PNR Entry? - Correct Answer CTRL R What entry allows the user to toggle between different applications? - Correct Answer Alt Tab What is the command to Retrieve a PNR - Correct Answer Shift R What is the Entry to Ignore a PNR when you are finished working? - Correct Answer Shift X What does CTRL R access? - Correct Answer Reservation Keypad How do you add/change/delete remarks? - Correct Answer CTRI R, F6 What are the first steps in adding an SSR code to a PNR? - Correct Answer CTRL R, F7 From a displayed PNR what is the entry displays specific elements? - Correct Answer Shift D What is the entry to display the itinerary? - Correct Answer Shift D, Opt 11 What entry displays the name field? - Correct Answer Shift D, Opt 16 List 2 ways to retrieve a PNR - Correct Answer Confirmation number or flight number and last name? What does Open Cl stand for? - Correct Answer Status of Flight What does TTL On stand for? - Correct Answer Total on board What does Cl stand for? - Correct Answer Check in Define MCE? - Correct Answer Standard seating with extra leg room and group 5 boarding Emergency Exit Row Code - Correct Answer X The airline determines if a customer is qualified to sit in the Exit Row based on what? - Correct Answer Reasonable observation by an agent What 2 things must a customer seated in an exit row be able to do? - Correct Answer Read and understand evacuation instructions and crew member commands How old must a customer be to sit in an exit row - Correct Answer 15 years old How long can customers hold advance seat assignments in the exit row? - Correct Answer 24-hours prior to departure Are preferred seats complimentary to Concierge Key/Executive Platinum Members more than 24 hours outside of flight departures? Explain Why - Correct Answer Yes. They get anything they want how many characters are edit codes? - Correct Answer 2 TO 4 CHARACTERS How can you enter a SSR Code? - Correct Answer during check in or through PNR from PMF Edit What is the PMF edit command? - Correct Answer CTRL C, F2 What is the abbreviation for the Day of Departure upgrade? - Correct Answer DODU NB? - Correct Answer No Bags SC? - Correct Answer Security Clearance ET? - Correct Answer Electronic Ticket What does the asterick (*) next to a seat number represent? - Correct Answer The boarding pass has been issued What is the command to access in TIMATIC? - Correct Answer CTRL V, F10 What is the command to access APIS? - Correct Answer Shift A From the TIMATIC keypad, What is the command to access basic information? - Correct Answer CTRL V, F2 Two ways to review documents using Auto Check - Correct Answer During check in or while in PNR From the TIMATIC keypad What is the command for auto check? - Correct Answer CTRL V, F1 What is the command to update APIS from a PNR? - Correct Answer CTRL R, Fe CTRL R will lead you to what keypad? - Correct Answer Reservations details keypad APIS Transfer is necessary when a pax travel documents need to be validated due to international travel. What command would you use? - Correct Answer CTRL W, F2 Why is it so important to enter travel documents correctly? - Correct Answer Pax can be denied entry and AA can be fined A transfer pax holds a boarding pass issued from an OA carrier. What entry is used to add APIS information to the Pax record? - Correct Answer CTRL W, F2 When checking in an Infant, how do you access codes? - Correct Answer Tilde Key What PMF edit must you use when checking in a child between the ages of 2 and 12 years old? - Correct Answer CHD What age must a child be to travel as an unaccompanied minor? - Correct Answer 5 to 14 At what age can a young adult travel unsupervised? - Correct Answer 15 to 17 UMNR Criteria says that at what age can a UMNR travel only on nonstop and direct flights, with the last flight of the day not permitted unless it is the only flight for that day? - Correct Answer 5 to 7 What PMF edit must you add to a pax carrying a weapon? - Correct Answer CM From PMF, What must you input in the description after using the proper code for a pax carrying a weapon? - Correct Answer Identify the quantity, type, location , and give bag tag number Bag tag abbreviation - Correct Answer BT Check bag abbreviation - Correct Answer CHKD For a pax carrying a weapon, you must add the last name, WEAP code, Type of weapon (IE., pistol or handgun or riffle) during what period? - Correct Answer Check in A weapon is charged just as what? - Correct Answer a standard bag Which code do you use for a LEO? - Correct Answer ARMD in regards to a Leo, what appears on the flight attendants manifest - Correct Answer seat number, code, and name Which code do you use for a passenger carrying a firearm - Correct Answer WEAP AM/FAM stands for? - Correct Answer Air Marshall or FAM What is the abbreviation for A Flight Deck Officer (Captain with a gun)? - Correct Answer FFDO Which code do you use when checking in a FAM/AM? - Correct Answer SFEA Which code do you use when checking in a FFDO - Correct Answer SFEB T/F: Multiple firearms can be place in the same gun case? - Correct Answer True What is the fee for a checked firearm? - Correct Answer Same as a bag fee When checking in a law enforcement officer, what free flow text do you add? - Correct Answer Agency Name, Phone number, and credential number What does an armed Leo get during check in along with boarding pass? - Correct Answer Notification of armed pax and fam gets second boarding pass What must the temperature fall between for a pet to be checked? - Correct Answer 45f and 85f How do you access the live animal weblink? - Correct Answer CTRL D, F5, Opt 8 How do you access the ACAA customer seating options? - Correct Answer CTRL G, F10, opt 7 What is the command to unseat a pax? Be sure to add Y for unseat and Keep Pre-Res Seats - Correct Answer CTRL C, F4, Opt 2 How do you delete a bag tag? - Correct Answer CTRL C, F4, Opt 1, D for delete, add bag tag number How do you add Heavy indicator after checkin? - Correct Answer CTRL C, F4, Opt 1, A, + manual bag tag followed by H What is the highest upgrade type? - Correct Answer VIP and MLG What is the upgrade code for Passenger Sales? - Correct Answer PSU What is the upgrade code for Business Extra's? - Correct Answer BEX What is the upgrade code for Advantage? - Correct Answer UPGA What is the upgrade code for Sales Complimentary? - Correct Answer UPGC What is the upgrade code for Business Travel employees? - Correct Answer UPGE How Many VIP's does Concierge Key and Executive Platinum get? - Correct Answer 4 How to you navigate to the UPG balance payment? - Correct Answer CTRL F, F6 What is the fee for a 500 mile upgrade? - Correct Answer $40 each Can executive platinum members receive a complimentary upgrade on domestic an itinerary? - Correct Answer Yes T/F: DODU's are offered to non-AAdvantage members? - Correct Answer Yes What key on the list code will allow you to redisplay a list - Correct Answer CTRL LFS How is a codeshare flight identified in the availability keypad? - Correct Answer * and in green What carrier is the marketing carrier? - Correct Answer The seller of the flight How do you know if AA has a ticketing agreement with an airline? - Correct Answer CTRL U, F3, type in airline name or code 0 stands for? - Correct Answer Non-Stop Flight 1 stands for? - Correct Answer One stop What is the keypad used to make modifications to a customers PNR - Correct Answer Reservation details keypad How is the reservation details keypad accessed? - Correct Answer CTRL R, F10 How can you change or delete a remark - Correct Answer CTRL R, F6, D or C What is the command to divide a PNR? - Correct Answer CTRL R, F10, F9 How do you access the price quote record filed in a reservation? - Correct Answer CTRL T, F3, opt 1 How do you access a price quote summary? - Correct Answer CTRL T, F3, Opt 2 - Correct Answer SHFT A, F1, Opt 1 CHD? - Correct Answer Child Under 12 What is the fee to transport a Cabin Pet? - Correct Answer $125 What is the entry to only view the itinerary from a displayed PNR - Correct Answer Shift D, Opt 11, Opt 1 
