Docsity
Docsity

Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity


Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan


Guidelines and tips
Guidelines and tips

AA/ENVOY CSA TRAINING LATEST AND UPDATED EXAM QUESTIONS AND VERIFIED ANSWERS, Exams of Aerospace Engineering

AA/ENVOY CSA TRAINING LATEST AND UPDATED EXAM QUESTIONS AND VERIFIED ANSWERS What are the main two keypads? - Correct Answer Main Gates Keypad and Main ticket Counter keypad How often does quick sign-in keypad expire? - Correct Answer 45 days How do you access the AAdvantage/Frequent Flyer Keypad? - Correct Answer Ctrl F What is the entry to FLIFO? - Correct Answer Alt F How do you access the Useful Keypad? - Correct Answer CTRL U What is the entry to access the Retrieve PNR Entry? - Correct Answer CTRL R What entry allows the user to toggle between different applications? - Correct Answer Alt Tab What is the command to Retrieve a PNR - Correct Answer Shift R What is the Entry to Ignore a PNR when you are finished working? - Correct

Typology: Exams

2024/2025

Available from 04/30/2025

DoctorFaith
DoctorFaith 🇺🇸

5

(5)

836 documents

1 / 17

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
pf3
pf4
pf5
pf8
pf9
pfa
pfd
pfe
pff

Partial preview of the text

Download AA/ENVOY CSA TRAINING LATEST AND UPDATED EXAM QUESTIONS AND VERIFIED ANSWERS and more Exams Aerospace Engineering in PDF only on Docsity!

What are the main two keypads? - Correct Answer Main Gates Keypad and Main ticket Counter keypad How often does quick sign-in keypad expire? - Correct Answer 45 days How do you access the AAdvantage/Frequent Flyer Keypad? - Correct Answer Ctrl F What is the entry to FLIFO? - Correct Answer Alt F How do you access the Useful Keypad? - Correct Answer CTRL U What is the entry to access the Retrieve PNR Entry? - Correct Answer CTRL R What entry allows the user to toggle between different applications? - Correct Answer Alt Tab What is the command to Retrieve a PNR - Correct Answer Shift R What is the Entry to Ignore a PNR when you are finished working? - Correct Answer Shift X What does CTRL R access? - Correct Answer Reservation Keypad How do you add/change/delete remarks? - Correct Answer CTRI R, F6 What are the first steps in adding an SSR code to a PNR? - Correct Answer CTRL R, F7 From a displayed PNR what is the entry displays specific elements? - Correct Answer Shift D What is the entry to display the itinerary? - Correct Answer Shift D, Opt 11 What entry displays the name field? - Correct Answer Shift D, Opt 16 List 2 ways to retrieve a PNR - Correct Answer Confirmation number or flight number and last name? What does Open Cl stand for? - Correct Answer Status of Flight What does TTL On stand for? - Correct Answer Total on board What does Cl stand for? - Correct Answer Check in Define MCE? - Correct Answer Standard seating with extra leg room and group 5 boarding Emergency Exit Row Code - Correct Answer X The airline determines if a customer is qualified to sit in the Exit Row based on what? - Correct Answer Reasonable observation by an agent What 2 things must a customer seated in an exit row be able to do? - Correct Answer Read and understand evacuation instructions and crew member commands How old must a customer be to sit in an exit row - Correct Answer 15 years old How long can customers hold advance seat assignments in the exit row? - Correct Answer 24-hours prior to departure Are preferred seats complimentary to Concierge Key/Executive Platinum Members more than 24 hours outside of flight departures? Explain Why - Correct Answer Yes. They get anything they want how many characters are edit codes? - Correct Answer 2 TO 4 CHARACTERS How can you enter a SSR Code? - Correct Answer during check in or through PNR from PMF Edit What is the PMF edit command? - Correct Answer CTRL C, F2 What is the abbreviation for the Day of Departure upgrade? - Correct Answer DODU NB? - Correct Answer No Bags SC? - Correct Answer Security Clearance ET? - Correct Answer Electronic Ticket What does the asterick (*) next to a seat number represent? - Correct Answer The boarding pass has been issued What is the command to access in TIMATIC? - Correct Answer CTRL V, F10 What is the command to access APIS? - Correct Answer Shift A From the TIMATIC keypad, What is the command to access basic information? - Correct Answer CTRL V, F2 Two ways to review documents using Auto Check - Correct Answer During check in or while in PNR From the TIMATIC keypad What is the command for auto check? - Correct Answer CTRL V, F1 What is the command to update APIS from a PNR? - Correct Answer CTRL R, Fe CTRL R will lead you to what keypad? - Correct Answer Reservations details keypad APIS Transfer is necessary when a pax travel documents need to be validated due to international travel. What command would you use? - Correct Answer CTRL W, F2 Why is it so important to enter travel documents correctly? - Correct Answer Pax can be denied entry and AA can be fined A transfer pax holds a boarding pass issued from an OA carrier. What entry is used to add APIS information to the Pax record? - Correct Answer CTRL W, F2 When checking in an Infant, how do you access codes? - Correct Answer Tilde Key What PMF edit must you use when checking in a child between the ages of 2 and 12 years old? - Correct Answer CHD What age must a child be to travel as an unaccompanied minor? - Correct Answer 5 to 14 At what age can a young adult travel unsupervised? - Correct Answer 15 to 17 UMNR Criteria says that at what age can a UMNR travel only on nonstop and direct flights, with the last flight of the day not permitted unless it is the only flight for that day? - Correct Answer 5 to 7 What PMF edit must you add to a pax carrying a weapon? - Correct Answer CM From PMF, What must you input in the description after using the proper code for a pax carrying a weapon? - Correct Answer Identify the quantity, type, location , and give bag tag number Bag tag abbreviation - Correct Answer BT Check bag abbreviation - Correct Answer CHKD For a pax carrying a weapon, you must add the last name, WEAP code, Type of weapon (IE., pistol or handgun or riffle) during what period? - Correct Answer Check in A weapon is charged just as what? - Correct Answer a standard bag Which code do you use for a LEO? - Correct Answer ARMD in regards to a Leo, what appears on the flight attendants manifest - Correct Answer seat number, code, and name Which code do you use for a passenger carrying a firearm - Correct Answer WEAP AM/FAM stands for? - Correct Answer Air Marshall or FAM What is the abbreviation for A Flight Deck Officer (Captain with a gun)? - Correct Answer FFDO Which code do you use when checking in a FAM/AM? - Correct Answer SFEA Which code do you use when checking in a FFDO - Correct Answer SFEB T/F: Multiple firearms can be place in the same gun case? - Correct Answer True What is the fee for a checked firearm? - Correct Answer Same as a bag fee When checking in a law enforcement officer, what free flow text do you add? - Correct Answer Agency Name, Phone number, and credential number What does an armed Leo get during check in along with boarding pass? - Correct Answer Notification of armed pax and fam gets second boarding pass What must the temperature fall between for a pet to be checked? - Correct Answer 45f and 85f How do you access the live animal weblink? - Correct Answer CTRL D, F5, Opt 8 How do you access the ACAA customer seating options? - Correct Answer CTRL G, F10, opt 7 What is the command to unseat a pax? Be sure to add Y for unseat and Keep Pre-Res Seats - Correct Answer CTRL C, F4, Opt 2 How do you delete a bag tag? - Correct Answer CTRL C, F4, Opt 1, D for delete, add bag tag number How do you add Heavy indicator after checkin? - Correct Answer CTRL C, F4, Opt 1, A, + manual bag tag followed by H What is the highest upgrade type? - Correct Answer VIP and MLG What is the upgrade code for Passenger Sales? - Correct Answer PSU What is the upgrade code for Business Extra's? - Correct Answer BEX What is the upgrade code for Advantage? - Correct Answer UPGA What is the upgrade code for Sales Complimentary? - Correct Answer UPGC What is the upgrade code for Business Travel employees? - Correct Answer UPGE How Many VIP's does Concierge Key and Executive Platinum get? - Correct Answer 4 How to you navigate to the UPG balance payment? - Correct Answer CTRL F, F6 What is the fee for a 500 mile upgrade? - Correct Answer $40 each Can executive platinum members receive a complimentary upgrade on domestic an itinerary? - Correct Answer Yes T/F: DODU's are offered to non-AAdvantage members? - Correct Answer Yes What key on the list code will allow you to redisplay a list - Correct Answer CTRL LFS How is a codeshare flight identified in the availability keypad? - Correct Answer * and in green What carrier is the marketing carrier? - Correct Answer The seller of the flight How do you know if AA has a ticketing agreement with an airline? - Correct Answer CTRL U, F3, type in airline name or code 0 stands for? - Correct Answer Non-Stop Flight 1 stands for? - Correct Answer One stop What is the keypad used to make modifications to a customers PNR - Correct Answer Reservation details keypad How is the reservation details keypad accessed? - Correct Answer CTRL R, F10 How can you change or delete a remark - Correct Answer CTRL R, F6, D or C What is the command to divide a PNR? - Correct Answer CTRL R, F10, F9 How do you access the price quote record filed in a reservation? - Correct Answer CTRL T, F3, opt 1 How do you access a price quote summary? - Correct Answer CTRL T, F3, Opt 2 - Correct Answer SHFT A, F1, Opt 1 CHD? - Correct Answer Child Under 12 What is the fee to transport a Cabin Pet? - Correct Answer $125 What is the entry to only view the itinerary from a displayed PNR - Correct Answer Shift D, Opt 11, Opt 1