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60 Most Common Questions in Customer Service Exam information - Correct Ans: ✅ the five basic needs of customers are friendliness, empathy, fairness, control, and ... true - Correct Ans: ✅ when customers receive poor service they tell upwards of 20 people
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and full under standing; behaving without aggression; not making excuses for the problem
process? - Correct Ans: ✅ 1) ask questions; 2) identifying the customer's needs; 3) explain what you can and cannot do; 4) discuss options; 5) take action; 6) check the results
Correct Ans: ✅ act on what your customers tell you; tell your customers what you expect; create easy ways for your customers to offer feedback
complaint? - Correct Ans: ✅ 1) listen completely, 2) let them vent, 3) apologize, 4) ask how you can make things right, 5) assure them you'll fix the problem
hospitality business? - Correct Ans: ✅ leisure groups; formal work groups; in - formal work groups
Correct Ans: ✅ which of the following phrases is customer appropriate alternative to "I don't know"
Correct Ans: ✅ which of the following pieces of jewelry are considered for restaurant staff?
Ans: ✅ what kind of attitude should retail staff adopt toward telephone customers?
groups - Correct Ans: ✅ which of the following are types of teams found in a hospitality business
Ans: ✅ developing a customer friendly approach; expanding your definition of service; expanding your definition of service; identifying your customers