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60 Most Common Questions in
Customer Service Exam
1. information - Correct Ans: ✅ the five basic needs of
customers are friendliness, empathy, fairness, control, and ...
2. true - Correct Ans: ✅ when customers receive poor service
they tell upwards of 20 people
3. false - Correct Ans: ✅ companies should hire outside
consultants to obtain customer feedback
4. true - Correct Ans: ✅ it is unlikely that a manager will find all
of his/her desired personality traits in a company role model
5. what is the correct process for answering a phone in a
business? - Correct Ans: ✅ 1) pick up the phone; 2) greet the
caller; 3) give your name; 4) ask how you can help
6. true - Correct Ans: ✅ a study by brain & company suggests
that 5% increase in customer loyalty can improve profitability
by any where from 25% to 95%
7. which of the following are ways you can take responsibility for
a customer complaint? - Correct Ans: ✅ expressing sympathy
