Download 421 Postal Exam Questions with Answers latest 2025 and more Exams Social Sciences in PDF only on Docsity!
421 Postal Exam Questions with
Answers latest 2025
USPS
✔️ A business. One stop shopping for all delivery needs. Have the Monopoly to deliver First Class Mail (FCM).
Perception ✔️ is REALITY
Need ✔️ A desire to improve or accomplish something.
HAZMAT ✔️ Does this package contain anything liquid, fragile, perishable, potentially hazardous, perfume and lithium battery?
G.I.S.T. ✔️ Greet, Inquire, Suggest, Thank
Ready Post ✔️ Supplies we sell at Post Office Lobby
Engaging Our Customer ✔️ Greet customer Ask the HAZMAT Offer Express Mail Offer Insurance and Delivery Confirmation Offer additional products to purchase Provide receipt
Express Mail & Priority Mail ✔️ Money making products and Premier Shipping
Express Mail ✔️ 1-2 Days Guaranteed Delivery $100 Insurance Coverage If it fits it ships.
Priority Mail ✔️ 2-3 Days Guaranteed Delivery $50 Insurance Coverage 70 lbs. max and 108 inches max combined length and girth
Parcel Select ✔️ 70 lbs. max and 130 inches max combined length and girth Ground Delivery (Bulk) Designed for Large and Medium Mailers
Processing Categories: ✔️ Letter Flats Machinable Parcel Irregular Parcel Outside Parcel
Letter Size ✔️ Rectangular 3 1/2 inches in height 5 inches in length .007 inches in thickness (cubic foot) weigh 3 1/2 ounces
FLATS ✔️ F - Flexible U - Uniformly Thick R - Rectangular
Machinable Parcel ✔️ Weigh minimum 6 ounces and 25 lbs. max
Irregular Parcel ✔️ Weigh less than 6 ounces Rolls and tubes up to 26" 70 lbs. max
Outside Parcel ✔️ weigh minimum 25 lbs and 70 lbs. max Tires, Metal and Wood Boxes
Surcharges ✔️ Rigid, Uneven Thickness, Letter Enclosed in Plastic, Clasp... .21 cents charged
Promoting Premier Products: ✔️ Priority Express Mail Priority Mail Insured Mail
✔️ Postal Post (surcharge) Up to 70 lbs. Over 108 inches but less than 130 inches combined length and girth Travel by ground ONLY
What is the difference between Mailing Services and Shipping Services? ✔️ Mailing Services - NO Competition Shipping Serices - with Competition
Mailing Services ✔️ First Class Mail (FCM) Periodicals Standard Mail (STD) Package Services Extra Services
First Class Mail (FCM) ✔️ 1-3 Days Delivery Weighs 13 ounces Not Zone Rated
Periodicals ✔️ Magazines and newspaper and received @ BMEU
Standard Mail (STD) ✔️ Flyers, newsletter, junk mails, 16 ounces No STD mails received at the window counter
Package Services ✔️ Bound Printed Matter - up to 15 lbs. Library Mail - less than 70 lbs. Media Mail - less than 70 lbs. Standard Post - up to 70 lbs.
Standard Post ✔️ Gifts & merchandise, up to 70 lbs. up to 130 inches combined length and girth and surcharges applied
Shipping Services ✔️ Priority Express Mail Priority Mail Parcel Select Parcel Return Select
Fedex competes with USPS on ________.
✔️ Express Mail
UPS competes with USPS on __________. ✔️ 2nd Day Air
Fedex / UPS / DHL competes with USPS on _________. ✔️ Parcel Select Parcel Return Select
International Mail Products: ✔️ First Class Mail International (FCMI) Priority Mail International (PMI) Priority Mail Express International (PMEI) Global Express Guaranteed (GXG)
First Class Mail International (FCMI) ✔️ maximum weight of 4 lbs. 24 inches length and 36 inches combined length and girth No Custom Form if its less than 16 ounces
Priority Mail International (PMI) ✔️ 4 lbs. Flat-Rate and 20 lbs. max 6-10 business days with $100 Insurance Reliable, cost-effective / no Custom Form limited indemnity coverage is provided at no extra charge
Priority Mail Express International (PMEI) ✔️ 3-5 business days with $100 Insurance and max of $ Complete Tracking Confirmation Coins, jewelry and watches are prohibited Custom Form PS-
Global Express Guaranteed (GXG) ✔️ Fastest; 1-3 business days Money-Back Guaranteed 70 lbs. with $100 Insurance Hazardous, Cigarette/Tobacco cannot be shipped Custom Form PS-
Domestic Express Mail ✔️ 1-2 Business Days / 365 days No Surcharges Sundays & Holidays Guaranteed Delivery
Express Mail Next Day and Second Day Delivery time?
Change of Address (COA) ✔️ Used for forwarding and address correction. Form 3546 Kept for 30 days in Local Addresses
Premium Forwarding Service (PFS) ✔️ Weekly mail shipment with a fee. Available for a period of less than 2 weeks and not more than 1 year.
Authorization to Hold Mail ✔️ Minimum of 3 days but not more than 30 days with no charge.
USPS Tracking Confirmation ✔️ Status of a shipment and it has to be a parcel. May be combined with COD, Return Receipt, Registered and Insured. Label 400 (green)
Signature Confirmation ✔️ Label 315 (pink). Retail and electronic pricing.
Insured mail ✔️ Indemnity.Price of insurance is based on the declared value of the merchandise. Up to $5000 insurance
PS Form 3813 ✔️ Insured Mail $200 and under (black) Cheaper
PS Form 3813P ✔️ Insured Mail over $200 (blue), Pricy and needs Signature
Certified Mail ✔️ Provides the customer proof of mailing. Strictly FCM and Priority Mail. PS Form 3800
Restricted Delivery ✔️ Can ONLY deliver on the specific person. No Form to use; only hand stamp.
Registered Mail ✔️ Most secured but slow delivery and cannot be combined with any ordinary mails. Insured up to $25,000. PS Form 3806 (Red)
Collect on Delivery (COD) ✔️ Cash or Check only. Mail has not been paid by the mailer. Cost of postage and handling collected from recipient.
Fee for COD Service includes: ✔️ Insurance against loss/damage of the article or failure to received the article.
Special Handling ✔️ Something alive. No Form needed. Just Stamps. Provides preferential handling to the extent practicable in dispatch and transportation.
Essence of USPS Brand: ✔️ Relentless Simple Secure Personal
3 P's of Image Factors: ✔️ Personal, Professional, Postal
Retail Customer Experience (RCE) ✔️ Real-time snapshot of a customer interaction. Drives employee behavior.
Handling Challenging Customers: ✔️ Remain Calm Show Respect Show Empathy Listen between the lines
Trigger Words: ✔️ I don't know... Calm Down! You should have...
Calming Words: ✔️ I don't know but I'll find out... How can I help you?...
Retail Communication Channels: ✔️ Postal Bulletin, Retail Marketing Website, Retail Digest
Postal Bulletin ✔️ where procedures, forms updated bi-weekly
Retail Digest ✔️ Bi-weekly publications designed to streamline communication.
PolicyNet is found in ________ of usps.gov
Money Orders ✔️ Can be purchased with Cash, Debit Card, Traveler's Check. Can be replaced if lost, stolen or damage with a fee. Good way to send cash that never expires.
Domestic Service Money Orders (Green) ✔️ Money orders can be purchased at any Post Office location. Limit up to $1,000 to destinations within the United States. Pay for your money order with cash, debit card, or traveler's checks. There is a small fee for each money order you send.
Direct Service (International) Money Orders (Pink) ✔️ They can be purchased at any Post Office location in values up to $700. You can pay for your money order with cash, debit card, or traveler's checks.
Sure Money (DineroSeguro) ✔️ Money-by-wire transfer service. Limit to $1,500 a day. There are no charges when the money is received.
Bait Money Order ✔️ Fake Money Order that are designed for robberies and once cashed they will be caught.
Smurfs ✔️ Slang term for money launderer
PS Form 1000 ✔️ Claim form for any damaged packaged.
FTR Form 8105A ✔️ Purchasing money order for $3000 and more.
STR Form 8105B ✔️ Purchasing Money Order for under $3000 and comes frequently.
60 Days ✔️ Claim appeal from the original date of the decision.
