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2025 MSSC SAFETY ASSESSMENT EXAM TESTBANK /
ACTUAL 1500+Qs&As|A+GRADE
in exchange for compensation. a) Internal b) External c) In-house d) Departmental - ANS:->>> External
- Improving external customer satisfaction is the main objective of. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. - ANS:->>> customer service
- Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d) External - ANS:->>> external
- Customer satisfaction should always be the first objective considered when developing. a) Vendors b) New or improved products c) Teamwork
- An customer is a person or organization that receives services or products
d) Training matrix - ANS:->>> new or improved products
- The of the product describes the features requested for the product to perform the tasks for which it was intended. a) Form b) Function c) Cost d) Utilization - ANS:->>> function
- Product designers should always consider the effects of tooling design and cost during . a) Prototype development b) Process capability studies c) Team kickoff meetings d) Maintenance of a machine - ANS:->>> prototype development
- Product design teams should provide an environment that encourages. a) Criticize other team members at any time b) Add their design ideas freely c) Attend meetings whenever they are available d) Report team meetings to the boss - ANS:->>> Add their design ideas free
- Teamwork, concurrent engineering, tools and techniques are needed in order to make . a) Product introduction b) Sales c) Product scam prevention efforts d) Safety tests - ANS:->>> Product introduction
d) because it is a requirement of all teams - ANS:->>> to ensure that they do not exceed the amount of money allocated to the project
- Supervisors should set measurable objectives to have a way to. a) Eliminate the need to review employees b) Limit the number of employees who can receive a bonus c) Have good performance criteria for review of employee performance d) Have a way to collect data to satisfy management reports - ANS:->>> Have good performance criteria for review of employee performance
- People working together discussing issues and making decisions are key elements of a. a) successful work group b) SPC program c) JIT process d) Histogram - ANS:->>> successful work group
- Company objectives and production goals are important pieces of data to . a) Retired employee b) Forklift training certification data c) Self-directed work team d) Predictive maintenance program - ANS:->>> Self-directed work team
- Promoting competition among teams or departments. a) Helps management set their own goals b) Helps establish the baseline to set team goals c) Is a reason to set measurable team goals d) Is not a reason to set measurable team goals - ANS:->>> Is not a reason to set measurable
team goals
- Top level management must support a team for it to be. a) Successful b) Ratified c) Certified Fully staffed - ANS:->>> Successful
- When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are. a) Aggressive b) Predictable c) Measurable d) Justifiable - ANS:->>> measurable
- To ensure that a team has meetings, rules for team behavior should be enforced. a) Weekly b) Unproductive c) Productive d) Long - ANS:->>> productive
- The first step in a team development process is an awkward stage for the team members called. a) Storming b) Norming c) Performing d) Forming - ANS:->>> forming
d) cost analysis - ANS:->>> assisting customers
- In customer service, it is important to. a) never admit being at fault b) look into the customer's problem, find a solution, and follow through c) make the customer admit to being at least partially at fault d) make the customer like you even it it means placing the blame on someone else in the organization - ANS:->>> look into the customer's problem, find a solution, and follow through
- Teams should strictly enforce rules about to minimize conflict. a) attendance b) arguing c) goal setting d) Facilitator selection - ANS:->>> arguing
- Which type of customer service information stored in a database could help to a) concerns customers have with specific problems b) customer orders c) customer banking information d) customer addresses. - ANS:->>> concerns customers have with specific problems
- When a customer service agent answers the phone, they should try to answer between the. a) second and the fourth ring b) third and the fifth ring c) first and the second ring d) fourth and the fifth ring - ANS:->>> second and the fourth ring
- Which of the following is not used as a problem analysis tool?. a) Brainstorming b) Shipping Manifest c) Cause and effect diagrams d) Root cause analysis - ANS:->>> shipping manifest
- In a team, the is the one who will stimulate or guide the group to think of ideas. a) facilitator b) recorder c) president improve product quality?.
b) Leader c) vendor d) maintenance worker - ANS:->>> Leader
- One method used by to get a team started in the right direction is to sequence the start up activities. a) A team leader b) a vendor c) An outside consultant d) Top management - ANS:->>> A team leader
- A team leader is responsible for setting up internal quality audits. a) The team is not spending too much money b) The teams increased pay rate is justified c) Production rates have increased d) Procedures are in place and being followed - ANS:->>> Procedures are in place and being followed
- The specific tasks an employee will be required to perform are described in . a) Company newsletter b) Job descriptions c) Employee evaluations d) Machine operation manuals - ANS:->>> job descriptions
- Project management should include enable team leaders on other projects to identify availability of potential team members. a) Guarantee of long term work for team members b) Planned release of personnel as the project comes to an end c) Record of underperforming team members d) Planned transfer of unused funds to other teams - ANS:->>> Planned release of personnel as the project comes to an end
- Cross-training increases an employee's value to the company because they have additional skill and. a) Are eligible for increased pay b) Shorter work periods c) A better understanding of related job functions d) Can demand more benefits. - ANS:->>> A better understanding of related job functions A training matrix or database that contains a list of employees and their specific skills . a) Is an invasion of privacy b) Is used by HR for payroll c) Should be sold to telemarketers
certification when. a) Forklift training is completed b) Forklift training is started c) New employee training is completed d) Packaging training is completed - ANS:->>> Forklift training is completed
- The equipment manufacturer is often the best source of. a) Training on a new piece of equipment
b) Training on your company's policies and procedures c) Product cost analysis d) Employee interviews - ANS:->>> Training on a new piece of equipment
- The equipment manufacturer is often the best source of. a) Training on a new piece of equipment b) Training on your company's policies and procedures c) Product cost analysis d) Employee interviews - ANS:->>> Training on a new piece of equipment
- Manufacturing companies use to save time and reduce cost of operation. a) Doctor visits b) Reactive maintenance c) OSHA regulations d) Training - ANS:->>> Training
- Job shadowing requires an employee that is being cross-trained to. a) Do all the work while the experienced worker observes b) Create a set of procedures for the job. c) Work closely alongside an experienced worker as their shadow d) Come in after hours for training - ANS:->>> Work closely alongside an experienced worker as their shadow
- Companies often add production by adding another shift. If operators are hired for a new shift what will be needed? a) Customer shipment records b) Records of vacation time owed to existing operators c) Personnel records of existing operators d) Training records of existing operators - ANS:->>> Training records of existing operators
- A machinist who has learned to weld has undergone. a) Transformation b) Cross-training c) Special training d) Rehabilitation - ANS:->>> Cross-training
- Measurable are important to the training process. a) Regulations b) Profits c) Objectives d) Restrictions - ANS:->>> Objectives
- When is the best time to offer safety-related training to employees?. a) Before an OSHA audit b) After there has been a serious accident
c) Visual d) Concurrent - ANS:->>> Visual
- When team members reach a significant point in their work to improve a process, it is called a. a) Signature turning point b) Milestone c) Turn for the worse d) Starting point - ANS:->>> Milestone
- A is used to establish a baseline measurement for evaluation of the process. a) Metric b) Pinnacle c) Process chart d) Production schedule - ANS:->>> Metric
- Data results are required to be made available to employees who participate in team building exercises. a) Team building exercises b) Environmental tests c) Holiday activities d) Fire drills - ANS:->>> Environmental tests
- When circumstances at work create a dangerous situation, you should. a) Not proceed until the dangerous situation is eliminated b) Proceed with the utmost care c) Ensure that personal protective equipment is used d) Apply for hazardous duty pay. - ANS:->>> Not proceed until the dangerous situation is eliminated
- What should a worker do if a paint filtering system breaks down and paint is being blown out on top of the roof? a) The system should be shut down. b) The system can be safely run until the maintenance team arrives. c) The employees should be notified - ANS:->>> The system should be shut down.
- Everyone in the workplace is responsible for. a) SPC analysis b) Product inspections c) Understanding JIT guidelines d) Accident prevention - ANS:->>> Accident prevention
- is the federal agency that publishes and enforces safety and health regulations for companies in the United States. a) OSHA
b) FDA c) FCC d) FICA - ANS:->>> OSHA
- Taken corrective action based on safety regulations from employees will . a) encourage employees to report safety suggestions. b) prevent employees from reporting safety suggestions. c) increase the overall cost of the product. d) reduce the amount of rework. - ANS:->>> encourage employees to report safety suggestions.
- OSHA stands for. a) Occasionally Suppliers Have Accidents b) Occupational Safety and Health Administration c) Office of Safe Housing Authority d) Office of Safety & Hazardous Areas - ANS:->>> Occupational Safety and Health Administration
- You should immediately report to reduce the possibility of other complications. a) Low production rates b) On-the-job injuries c) Suggestions for changes in Holiday rules d) Interest in changing jobs - ANS:->>> On-the-job injuries
- Supervisors andor safety committees should be made aware of possible improvements in ergonomics. a) Cost overruns b) Only items that do not get people in trouble c) possible improvements in ergonomics. d) Unclean areas - ANS:->>> possible improvements in ergonomics
- New employees or contractors should be instructed in proper evacuation procedures a) In case they forget their access passes b) to ensure that they can exit the facility safely in case of an emergency. c) Unless they work in a safe area d) Only if they didn't receive this instruction at their previous place of employment - ANS:-
to ensure that they can exit the facility safely in case of an emergency
- Human caused injuries may be broken down further into two sub-categories and accidental. a) Intentional b) Carelessness c) Threatening
b) Handling of hazardous materials c) Performing any job in the company d) Preventing unsafe conditions - ANS:->>> Preventing unsafe conditions
- When a supervisor is aware of a personal argument between two employees, what should he\she do? a) Do not get involved b) Make sure there are no threats to an employee's safety. c) Warn both employees to keep their problems outside work d) Choose a side and stick to it - ANS:->>> Make sure there are no threats to an employee's safety
- The human resources department is the most common source of information about . a) Machine start-up procedures b) Appropriate behavior c) Productivity improvements d) Quality - ANS:->>> Appropriate behavior
- If you notice a forklift truck driver operating the forklift while falling asleep, you should. a) Call the supervisor the first chance you get b) Ignore it. It's not your job c) Get them off the forklift d) Yell loudly to wake them up - ANS:->>> Get them off the forklift
- Anyone who notices another employee engaging in an unsafe practice should . a) Send an anomonous letter to the supervisor b) Report the incident to the safety committee c) get constructive input to the employee to encourage good safety practice. - ANS:->>> get constructive input to the employee to encourage good safety practice
- The should be informed if one of the contractors is creating or operating in an unsafe condition. a) Company president b) Safety officer c) Company security d) Project manager - ANS:->>> Project manager
- When an alarm sounds, you should initiate emergency shutdown procedures and evacuate. a) Immediately b) As soon as you see others doing so c) Before power fails d) After you confirm it is not a false alarm - ANS:->>> Immediately
- A walk-through safety inspection is performed by the company's. a) Safety Officer b) Safety Committee c) Floor Supervisor d) OSHA inspector - ANS:->>> Safety Committee
- If you notice that an air handling machine is making a noise you think might be abnormal what should you do? a) Ignore it since you are not assigned to this machine b) Contact the maintenance department c) Assume the maintenance department will fix it when they can d) Assume it is normal operation - ANS:->>> Contact the maintenance department
- Everyone is responsible for. a) Giving employees performance reviews b) Recording SPC data c) Performing quality system audits d) accident prevention - ANS:->>> accident prevention
- The company handbook usually contains policies on a wide variety of topics, including. a) Safety regulations b) Specific job task descriptions c) Names of team members d) Employee hire dates - ANS:->>> Safety regulations
- A safety team may decide a safety audit is required a) An accident occurs involving an oil spill b) OSHA is planning a visit c) The team's budget is being considered for reduction d) A new person is hired - ANS:->>> An accident occurs involving an oil spill
- The team leader or supervisor should immediately be told of. a) Your desire to change jobs. b) Any industrial injuries c) Your interest in attending college classes d) Stable machine operation. - ANS:->>> Any industrial injuries
- What is a symptom of drug or alcohol use a) Decreased absenteeism b) Improved interpersonal interactions c) Clear speech d) Decreased productivity - ANS:->>> Decreased productivity.